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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2769 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,769 reviews
  • Rated 1 out of 5 stars

    Do NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT BUY! The bluetooth constantly disconnects from my phone and computer & there is no way to fix it!! Waste of money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndreaJ,
      Thank you for your time writing this review. We're sorry to hear the issue that you are encountering with your headphones. This is definitely not the experience we want you to have with our product. Allow us to help turn this experience around. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
      When there is a human body between the headset and the Bluetooth device
      When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
      When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
      In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
      Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
      You may try some solutions on this link if your headphones keeps disconnecting from the connected device: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Lightweight and comfy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and comfortable! I resisted buying new headphones after my super lightweight wired set finally died because all the other sets I've tried have been far too heavy or expensive. This pair is wonderfully lightweight so I don't get headaches wearing them, and I love that I can adjust the noise cancelling so my ears don't feel smothered. The sound quality is excellent as is the Bluetooth distance, and I can say that this is an excellent purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HiBrynnK, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Nice but not using.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones seem nice, but I haven’t had occasion to use them yet.If I loved them like crazy, I’d be using them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryO, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. You will surely love using the WHCH720N. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music.

      Should you need assistance using these, please feel free to email us at socialsupport@am.sony.com.

      Regards,
      Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sweet bang for your money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re comfortable, have a strong battery, and actually cancels ambient noise effectively. I replaced my Beats Studio 3 with these from Sony and I’m so glad I did. After 3 hours of gaming, still had a full charge. I can hardly hear my parents argue over them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CopyNinja1987, thanks for commenting! We're truly delighted to hear about your satisfaction with the very comfortable fit design, long-lasting battery life, and superb noise canceling function of your WHCH720N. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 1 out of 5 stars

    A returning experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side worked. Made a return. Good luck if you buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wayne, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. We hope that you'd still consider our products in your future purchases. Regards, -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these before taking an international trip and I really love them! They were very helpful in blocking out plane noise, and the sound was great for audiobooks and music. They seem to hold a charge pretty well and are comfy on my ears/head. I don’t love having another app on my phone for them, or having to pay for extra sound quality options, but I would recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CaiH,
      That's good new! We're glad that you are pleased with our Sony WHCH720N, especially the noise canceling feature and the sound quality. To maximized the full capabilities and adjust audio settings of your WHCH720N without any cost, we recommend you to install the “Sony | Headphones Connect” app. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10 would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise canceling ability. They are comfortable on my head and do not move around while also being nonrestrictive. The battery is much, much longer in comparison to the airpods I've owned previously and only need a charge every few days despite me using them for up to 8 hours a day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyS,

      Thank you for the purchase! We're glad to hear that you like the sound quality, noise canceling, and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

      -David Sony_US

  • Rated 1 out of 5 stars

    Not loud enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for skull candy evo crusher and i am so glad i did

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kalepa, we're sorry to hear that you had returned your Sony unit because of the low sound level. We really wished we could turn your opinion around regarding our WHCH520. It is recommended to follow this when dealing with low sound level issues:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html?search=low%20sound

      We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com

      We hope you consider Sony again. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great! I'm not qualified to write a techy review but what I can say is that they drown out my husband's loud tv and everything else. Every wife should have a pair! Lol! I wish I'd bought them years ago. They are marriage savers, for sure. Sound is great and when he's sitting next to me he can't hear any sound coming from them at all. They were easy for this technophobe to connect to my devices, too. Good quality, comfortable for the price. Very happy with these overall! Ladies, buy 'em!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, user631869! We're glad that you are having a joyful experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones!! This is my first Sony branded headphones and I gotta say I’m impressed!! Noise cancelling is good and the sound quality is excellent!! Comfort is top notch and I can wear them for hours without discomfort. Make sure you download the App to your smartphone!! The default sound is okay but after adjusting levels through the App the sound is awesome! Only real downside to these is that it does not include a carry case. I found a good one on Amazon for $20. Highly recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferF, Thank you for your feedback on our WHCH720N Headphones. We're glad to hear that you're happy using our product and find it worth purchasing. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you appreciate the incredible audio, excellent noise cancellation, and exceptional comfort long long periods of time. Sony commitment to customer satisfaction is our top priority. Thanks again for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and Affordable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and very comfortable. Battery lasts surprisingly longer than I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User318720, Perfect! You definitely made the right choice! We're truly delighted to hear you love the amazing quality, exceptional comfort and long-lasting battery life of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Premium Noise Canceling at Less Than Premium Price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has long made, in my opinion, the best noise canceling headphones with their top of the line XM3 line. I have the XM3’s and they are hands down my favorite over the ear headphones. Which brings me to the new Sony 720N’s. The most important factor about these headphones is that the top-notch noise canceling that Sony is known for, has trickled down to their middle range tier. Are the 720N/s as good as noise canceling as the more expensive XM3’s? No but the noise canceling performance is pretty close. If you want premium noise canceling performance, at a less than premium price, then these headphones are very worth considering. In the box are the headphones, a USB-C charging cable, and an audio cable. A carrying case is not included. I immediately noticed how light these headphones are when I first handled the box. Once out of the box how light they are is even more noticeable. The black finish looks and feels good. I could barely tell that I had them on. It would not be accurate to describe the finish as cheap, but it lacks the premium finish of more expensive headphones and is what I would expect at this price point. As far as sound quality goes, these headphones rock! They deliver hard-hitting, full range sound. Everything you would expect out of Sony headphones. The Sony App can be used to further configure the sound and offers an equalizer. The available codes are SBC, and AAC. No APT codecs are included. Sony does include a feature called Digital Sound Enhancement Engine (DSEE), which enhances compressed sound. Battery life has improved greatly in the past few years, and these headphones are no exception. The battery power is an amazing 30+ hours. These headphones are Bluetooth multipoint capable. These Sony headphones are perfect for someone who needs noise canceling capability, but are on a budget. They are also a great choice for a second pair of headphones that can be left at a secondary location such as work, or for any other place you don’t want to take your expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kotor, We're glad that you are enjoying the features, sound quality, noise canceling, and battery life. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good sound and great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early black friday sale deal that is great value, but not the best made product. Price point it is good. $89 on sale is why we purchased it. Wife will be using this while mpwing grass on our 5 acre farm. Sound bumps well and seems to hold charge for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy for me. The sound canceling is one button. I was over a 100 ft away from my phone and the headphones stayed connected. Sound is good. Couldnt be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Affordable NC, lightweight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, noice canceling function works decently as expected. Worth the price tag for all the functions that are advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good pricing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your antihelix stands out (like mine) i would maybe consider another pair due to the discomfort it may cause during long term usage. Another thing i noticed is that sometimes the audio cuts? which can be somewhat annoying during a jam sesh. Besides that, the quality and pricing are very good. Noise cancellation is decent. What i love the most is the battery life. Seems like it lasts a life time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jellybeanz, Thank you for the feedback on your experience with your WHCH720N. While we're glad you like the overall quality, decent noise cancellation, and excellent battery life of these headphones, we regret to hear about your discomfort over long period of usage and audio cutout issues. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the slider (left and right) to ensure comfortable fit for long period of time.
      And for audio cutout/skipping issues, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Top Notch Noise Cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony offers a diverse range of headphones, known for their solid build quality and impressive sound. The model series i got stands out with top-notch noise cancellation, rich audio, and long battery life. Overall, Sony headphones often deliver a premium audio experience with cutting-edge features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rik2023, Thank you for the excellent review! We're thrilled to hear you like the top-notch noise cancellation, rich audio, long battery life, and overall performance of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Very good Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH720N headphones deliver excellent value for everyday listening, combining effective noise canceling, long battery life, and Sony’s signature balanced sound-all in a lightweight and comfortable design. Outstanding battery life up to 35hours with ANC on, quick-charge gives hours of playback in minutes. Very light with soft cushions-easy to wear for long workdays or travel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeanpaulMunoz,

      We’re thrilled to hear the WH-CH720N is delivering such great value for your daily routine! It’s wonderful that you’re enjoying the lightweight design and the 35-hour battery life during your long workdays and travels.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    Great gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought that as a gift for myself, I more used to in ear headphones so I wasn’t sure what to expect. The app allows for a lot of customization in terms of sound so that’s a plus and the sound is clear on phone calls. The only downside is that it is a bit uncomfortable over time but nothing unbearable. Overall good the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user387096!
      Thank you for sharing your experience with the Sony WH-CH720N headphones. We are pleased to hear that you appreciate the sound quality and the customization options available through the app.

      Regarding the comfort aspect, considerer the following tips:
      -Ensure the headband is properly adjusted so that the ear pads fit snugly over your ears without excessive pressure.
      -Take short breaks to alleviate any discomfort.

      We hope these suggestions enhance your listening experience.

      Thanks for considering Sony headphones!
      Best regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost Perfect Headphones!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WHCH720N offers a full package when it comes to noise canceling, Bluetooth, over the ear headphones, and only one small downside stops them from being nearly perfect. On the positive side, these headphones are lightweight, full of useful tech, and sound much better than you might expect. Now what was that downside I was talking about earlier? Well, despite their light weight (or perhaps because of it), the Sony WHCH720N do feel just a little bit cheap when you’re handling them. Everything except for the adjustment sliders is plastic, which is absolutely great for saving weight, it just makes me worry a bit about how much real-world use these headphones can handle. Even though they don’t feel as robust as I might prefer, the sound quality is extremely nice for a pair of wireless noise-canceling headphones. I was pretty amazed at the balance between the bass, mids, and treble, as I expected a very bass-heavy sound signature. While there is plenty of bass, it doesn't drown out anything else; it feels controlled, and not booming or muddy. The treble is also not overpowering, as high notes never felt too piercing or harsh to my ears. Overall, I’d say that while these headphones may not appeal to true audiophiles or be suited for studio work, they sound great for listening to a wide range of music, and enjoying movies, TV, and streaming content. Now having just praised the sound quality, there is something I should note that did surprise me. When I listened to music with a wired connection rather than Bluetooth, the sound quality was considerably worse. I'm really not sure what to make of this, as I thought that using a cable might lead to better performance. Still, when switched over to Bluetooth, the sound becomes more open, clear, and less veiled than with a cable. Since the sound is better on Bluetooth, it's great that these headphones have a long battery life. Even with noise canceling turned on, these are rated for well over a full day's worth of listening time, and I barely saw the battery percentage drop while I tested these for hours. I should also mention that these are very comfortable: I was extremely surprised at how roomy the earcups were on these when I first put them on. I've worn them for 3 hour stretches at a time, but I don't see why you couldn't wear them for even longer. With the soft (and spacious) earcups and the featherweight design, the WHCH720N does not lead to much fatigue throughout the day. I’ve been using this headset with the Sony Headphones app on my iPhone, and it was a bit tricky to get set up, synced, and ready to use. Once you get it going, you're able to easily adjust which device you're linked to (you can link 2 at once), change the noise-canceling or ambient modes, adjust the EQ, turn on DSEE sound enhancement, and some other less useful things. The noise-canceling mode works pretty well, and due to the good seal around the ears, the headphones already naturally cancel out a bit of sound to begin with. I honestly don't have much to compare them to, but they tuned out so much noise at my house that I am definitely using these for my next plane flight. Ambient mode (which has 20 adjustment levels) is great for when I need to hear things that are going on around me. I was not impressed with the EQ on the Sony app (I left it turned off), nor did I think the DSEE feature made any difference at all. Still, your mileage may vary depending on what device you are using, so I suppose it’s nice to have options at your fingertips. What else can I say? Call quality was good, but for important calls, I would still trust using a wired connection with a mic versus this headset. I thought that for Bluetooth headphones, these had very good (loud) volume while listening to music. The buttons on this model are easy to use, and I could actually figure out what my fingers were pressing without having to take the headphones off without much second guessing. The adjustment sliders expand really far, so I think these will fit nearly all head sizes. This model does come with a 3.5mm headphone cable, although it is pretty plain and does not have a mic or control buttons. While the Sony WHCH720N headphones pack a punch in many areas, I was only let down by the all-plastic build that may not be great for long-term use. That being said, if you're looking for a great set of headphones that sound excellent via Bluetooth and also offer noise canceling, the Sony WHCH720N are certainly worth your time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnR, We appreciate your detailed review and we're glad that you are enjoying your new headphones. Sony values the opinions of customers and is always striving to provide the best experience possible.  Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US