Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought for upcoming internationsl travel. Replaces much older Sony pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EugeneF, it brings us great satisfaction to hear you're enjoying your new WH-CH720N headphones!
We're confident the Digital Noise Cancelling and lightweight design will make your upcoming international travel much more enjoyable.
Thanks for choosing Sony!
Best regards,
Estefany
basically good. would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good but the sound quality for phone calls is rough
I would recommend this to a friendBrand response from SonyListens
Posted .HI user570140,
Thanks for the feedback! We're glad to hear you're enjoying the headphones overall, but we're sorry to hear about the trouble you're having with call quality. We want to help you resolve this. Please ensure your headphones have the latest firmware by checking the Sony Headphones Connect app, and if the issue persists, feel free to reach out to our product support team at your convenience at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further troubleshooting.
Thanks for choosing Sony. -Eliab
Hpy so far.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with this purchase. They work, they sound okay, and they are comfortable. I have yet to try the noise cancelling feature on an airplane, which is what I bought them for. As these are my first noise cancelling headphones, there is nothing to compare them to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithG, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Excellent Sound Quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable Great sound quality and 50 ft Bluetooth range.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-CH720N, MarkD! We are really happy to hear that you find them comfortable, enjoying the great sound quality, and appreciate the impressive 50 ft Bluetooth range. Your positive experience is exactly what we strive for, and we're thrilled our product meets your needs. If you have any further comments or questions, please feel free to reach out.
Thanks for choosing Sony!
Gus
A Good Set of Soundproofed Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my sibling and they was so happy to have gotten them. They work amazingly well and so far my sibling is absolutely happy to have them! I was told the soundproofing helps him well ,as he has very sensitive hearing, and enjoys it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolSoundproofingBro,
You made the right choice! We're glad that your sibling is enjoying the design of the headphones. Thank you for choosing Sony!
-Ralph
DECENT ENTRY LEVEL HEADPHONES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have these for less than 24hrs, but my initial reaction with about 6 hrs of use is that they are a little better than expected. If you have big ears like me though, they begin to hurt a little after a few hours. I'm happy with the purchase so far though, and feel that they have really good value at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We are glad to hear that you are happy with your Sony wireless noise canceling headphones. Please make sure to extend the slider of your headphones according to the size of your head for a more comfortable listening experience: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Average sound quality, frustrating app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use headphones daily for online meetings, VOIP calls, and listening to music on my computer. These headphones didn’t sound great when I paired them with my computer, so I went to set up the app in hopes of tweaking the settings. That is when the frustration started. I already had the app on my phone for my other Sony headphones, so I opened it and selected the option to add another device. I followed the simple instructions, but the app didn’t find the headphones. I turned them off and back on – no change. I unpaired them from my phone and tried again but the result was unchanged. I even deleted the app and reloaded it, but it was like the headphones didn’t exist. I’m fairly competent with technology, I have a house full of smart gadgets that I install and use with no problem, so I’m fairly certain I’m not at fault here. If I am at fault, then I feel for anyone who struggles to get their smart devices back online after a power outage because this is far less intuitive than that. The sound is just not great by default, and I can’t adjust that without the app, so these are likely to sit in a drawer as my backup headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We regret that the sound quality and use of app did not meet your expectation. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem.
May we contact you to help and get more information? If, please please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are light weight, sound great, and the price is reasonable. Now I can listen to Taylor Swift in my office all day without the interruptions of outside sounds pulling me away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user653623, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony! ~Earl
Great sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! My daughter loves them!! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieS,
We're delighted to hear the quality of the WHCH720N has impressed your daughter! We hope she'll continue to enjoy her music to the fullest. Thank you for choosing Sony! -Aldair
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for everyday use, definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you LewisB, for your positive review of the WHCH720 headphones!
We're delighted to hear that you find them great for everyday use and would recommend them. These headphones are designed to provide exceptional sound quality and comfort, making them perfect for daily wear.
Enjoy your listening experience, and thank you for choosing Sony!
Gus
AirPods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Soft, easy!, I was using before AirPods but I start to feeling problems with my ears, and uncontrollable, I got this país they are big change
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RossieG,
You made the right choice upgrading to the Sony WHCH720N! We're thrilled that you are enjoying the fit and comfort of the headphones. Thank you for choosing Sony!
-Ralph
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones! noise cancelling is great and the battery on these are long lasting! completely wireless and the EQ custom feature is my favorite. will buy this for my wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanAnonymous, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Favorite headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love love these headphones. The sound is so crisp and the noise canceling is even more amazing! It’s a perfect combination to get the best sound experience ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaR, Thank you for the 5-star rating! We're delighted to hear you love the crisp sound and excellent noise canceling feature of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Noise Cancelling with great sound on a budget
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is quite phenomenal. As someone who enjoys listening to music a lot, I feel like this does wonders because it's such a lightweight headset. The noise cancelling is not bad too. I tried it while vacuuming and I couldn't hear the vacuum that's just on my hand. However, it also doesn't completely drown out the outside noises and that's good because I want to be able to hear around me. The sound quality is pretty good. I hear the highs, mids, and lows pretty nicely. If you're looking for a headset where the bass is booming, this might not be it though. I think it's a good balance headset. My biggest complain with this headset is that as lightweight as it is, it doesn't let my ears breathe. My ears would be sweating after maybe only about 45 mins of wear. The ear muffs would be wet too. I guess this is more of testament that it really fits my ears well and that it covers your ears entirely, but I've worn headsets where my ears are still able to breathe even with passive noise cancellation. Overall, I think it's a solid headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thank you for your time writing this review. We're really glad you like the great sound quality, bass, and noise canceling features of your new WHCH720N headphones. We're sorry to hear your discomforts while wearing the unit. Try adjusting the fit of the headphones to a more comfortable position. You may check this link with information about wearing the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Noice Canceling Headpones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and easy to use. They are not as noise canceling as I expected, but they work well enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffF, We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are immaculate! The way the noise cancelation works when you turn them up is amazing, love them truly. They are comfortable and have a quick charge. Truly these are pretty good for that price, get them, trust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyssaP,
Great! We're happy to hear that you like the amazing noise cancelation feature as well as the comfort and quick charge capability of your new Sony - WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent in terms of quality, sound, price, and other features. I have enjoyed every minute thus far when using my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaB, Thank you for the 5-star rating! We're glad you're enjoying the overall quality, great sound, price, and features of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Definitely worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, the noise suppression is really good and the ambient awareness is more helpful than i thought it would be. The charge lasts me multiple days with moderate usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CephalonCas, Thanks for sharing your amazing experience. We are glad that you like the quality and features of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
I got mines go get yours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a must buy pair of headphones !!! I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Microwave,
Thank you so much for your enthusiastic feedback on the Sony WHCH720N headphones! We're thrilled to hear that you are loving them and consider them a must-buy. At Sony, we strive to create products that exceed our customers' expectations, and knowing that you are enjoying your headphones means the world to us. Thank you for choosing Sony!
Best regards,
-Fred
Great set of headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, especially for the price. Noise cancellation is good but you still can hear surroundings. Great battery life as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OtisM, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl