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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2771 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 2,771 reviews
  • Rated 4 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones if you're looking for something not too cheap or expensive. the app is quite the navigation so I didn't bother in going through it but you can change the bass in the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cruzezes, Thanks for sharing your feedback. We're glad that you are happy with your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Decent headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones function as promised. I have not experienced any problems with them so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Knightmare! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones especially for the price. After a while they might start to hurt your ears but that’s after a long period of time of wearing them. I’ve had these for a few weeks and I have no major complaints. I would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user138301, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Buy them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter pair of over the ear headphones if youve never had them before. I use them every day on public transit and they are great quailty.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AutumnJ, We are happy that you now have a great pair of headphones that you use every day on public transit. You chose the best brand. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and a nice sound all around, was suprised at the price and battery life versus similar headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria,

      That's great! We're happy to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony WCH-720N

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so good! I mean, you cannot beat the price. They are light weight, and the quality is excellent. I’m so glad I purchased them! Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user306690,

      Awesome! We're glad to hear that you like the price point and quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    love these headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones! the fit perfect and not too tight on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshM, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    GREAT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Love the sound, and the noise blocking. Use in the gym, on the plane, easily connectable to devices. Love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DarynF, Thanks for your feedback. We are thrilled to hear that you love the sound quality and noise canceling feature of your new Sony WHCH720N headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My favorite ones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones. They block out the sound with out having to have the volume up loud. They are comfortable and not too soft or too stiff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CameronS,
      Perfect! We're thrilled to hear your enjoyable experience with the amazing noise canceling features and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Get one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones I’ve ever used. I like that you can use it wireless and with the cords.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristineT, We are thrilled to hear that your Sony WHCH720N headphones are the best wireless headphones you have ever used. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good Value but I can't use them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found I can't use headphones of any kind because they plug my ears even at a very low volume. Otherwise they worked great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thanks for reaching out. While we're glad that your headphones work, we're sad to hear that you are having trouble wearing headphones. The WHCH720N headphones are headband type of headphones that has ear cup that cover your ears unlike the earbuds that you insert into your ears. Let us know if you need assistance with anything so we can assist. You can reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks and regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair for working out and doing the job to camel out anything else. Perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriannaJohnston We're glad that the headphones work great. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    These are fantastic!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the skullcandy evo crushers but they made my head hurt. These are very comfy and sound great. Highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gray,
      Excellent choice! It's nice to hear you like the comfortable fit and great sound of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    good headphonss

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing i dont like about them is that they bleed when you have ur volume up half way and the noise cancelation isnt the best. & they dont fold nd it doesnt come with a case But other than that, they are super comfy and love the sound and super lightwieght!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hiwot, Thanks for the feedback. While we're glad you like the sound quality and lightweight design, we're sad to hear that the sound isn't good when you raise the volume. Make sure to keep your device up to date to avoid any performance issues. Make sure to use the Sony Sound Connect app to customize the audio settings to work with your headphones. Unfortunately, it does not fold and no case is included in the package. However, the earcups are also designed to swivel and fold neatly into a carry case along with the cable for easy storage and portability. Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Great gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my wife she loves them sound quality is crisp and noise canceling is actually noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianM, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pair great and have a great battery life. Have used them for four days and haven’t needed to charge once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user820427,

      Perfect! We're glad that you like the connectivity and battery life of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    just what i needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great. no more wires. comfortable for long periods. I do not know the range they have yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregorysM, We are glad that you now have a great pair of headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and affordable headphones that have excellent battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chemin, Glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected for a good price too. Good noise canceling and sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user952438, We are glad that you like the sound quality and noise canceling feature of your new Sony WHCH720N headphones. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 3 out of 5 stars

    Okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent headphones for the price. Only thing I will say is that it is falsely advertised as noise cancelling when in reality it’s more like ambient noise. Also there is some sound leakage so if you like to play your music loud then people around you will def hear it. But I still like them regardless because of how comfortable and lightweight they are, I can’t even feel them on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User837392,

      Thank you for the review and we're glad to hear that you like the comfortable design and price point of the headphones. We're sorry to hear if you're not satisfied with the noise canceling of the headphones. We recommend using the Sony Headphones Connect app to adjust the noise canceling effect depending in your preference.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00269130

      Also, make sure the earpad covers your ears completely. Adjust the length of the headband so that your earpad covers your entire ear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US