Customer Ratings & Reviews

Hi eden,
Awesome! We're really glad that you are enjoying your new headphones especially while running and working out. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hello user683925, We are glad to hear that you love your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi user592367,

We appreciate the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi Kxshin, we're glad your sister is happy with her new headphones! Thanks for choosing Sony. ~Earl

Hi SMUsh, We are happy that you like the sound quality and impressed with the noise canceling feature of your new Sony WHCH720N headphones. Thank you for your purchase. Enjoy! Vincent

Hi KevinH, We're glad that you like the sound and use of app. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Thanks for the 5-star rating, user281030! We're glad that you are happy with your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi user618126,
It is our pleasure to hear your valuable feedback! We're glad you like the durability, noise canceling features, and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi user807789,

We appreciate the 5-star rating! We're glad to hear that you like the comfortable design and quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi NorbertO, Thanks for your feedback. We are glad that you now have amazing wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi nahjada, Awesome! We are glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

Hi user494669, We're glad that the headphones work well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi VBrown, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the sound level. Kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html There are steps you can perform to resolve your concern.

Also, try resetting your device and observe if the sound quality defaults to factory settings.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :



Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the unit:



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,

-Craig

Hi Soundguru,
Great! We're glad that you like how easy to connect our Sony WHCH720N as well as the sound quality of it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi user853845 We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi user821016, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Ok149, We're pleased to hear that you like the overall features of the WH-CH720N and that it is helping you stay fit in the gym. Good to know that your investment is worth it. Thank you for choosing Sony! -Jess

Hello user903505,
Nice! Thank you for your purchase. We're sorry that the noise canceling is not enough on your new Sony WHCH720N Wireless Noise Canceling Headphones. Please allow us to assist you so you can get the most out of your headphone. Please check these following steps to address the issue.


-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.


Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Hope this helps and thank you for choosing Sony!


Regards,
Marco

Hi Sethli,

We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.

If the effect of noise canceling is not sufficient, try to adjust the headphones into a comfortable position. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

Despite your concerns, we're glad that you like the overall performance of these headphones.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi user383212, We're glad that you find these comfortable. We'll take note of your feedback when using the headphones for calls. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin