Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price…………………..,.:::,,:;;::;:
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, BRSox!
We’re glad to hear you’re enjoying the value and performance of your WH-CH720N headphones. Delivering premium features at a great price is exactly what we aimed for with this model.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing. The sound is phenomenal. They are also very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheraM,
Perfect! We're happy to hear you like the phenomenal sound, comfortable fit and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding pair of headphones, extremely comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmpedGoblin,
Amazing! We're glad that you like the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty great headphones that fit comfortably for hours.
I would recommend this to a friend Best Value Headsets with Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones came well packaged and the instructions were pretty easy to follow. The set fits well on my head and are comfortable to wear for extended periods. Noise cancellation works well, but upsets my wife sometimes when she tries to talk to me while listening to misic. Frequency response is not as dynamic as more expensive headphones, but it sounds good to me. You can plug the phones directly into your source, which will provide a little better range in the lower frequencies. Sound is crisp and clear so no disappointment there. I don't use the headsets for phone conversations and the speaker on the headset tends to pick up background noises if you are in a noisy environment. The headsets feel wellmade and sturdy. I consider the WH-CH720Ns in the best bang for the buck category snd love the long battery life. Only real issue is that I can not sync with bluetooth on my Samsung Q-90 series Neo QLED smart TV. This may be more of a Samsung issue rathet than Sony's. Several have had issues from the posts I read with some of the Sony headsets. Just be aware if you want to listen to the sound on your smart TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryM,
We appreciate your feedback. We are sorry that you are having an issue connecting your headphones with your smart TV. Please make sure your TV supports the Bluetooth A2DP. To further isolate the issue, you can follow the guide here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html.
Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, fits comfortable, good everyday use, good price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
We’re so glad to hear you’re enjoying your new headphones! It’s great to know that the sound quality, comfort, and value make them the perfect choice for your daily listening.
Thanks for choosing Sony.
Best regards,
Eliab
Teenage son approves!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for his birthday and he loves them! Very comfortable, music sounds great and the noise canceling works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMP2022,
That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.
Thanks for choosing Sony.
Best regards, Eliab
Pink head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, good quality, and nice color. Granddaughter loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ITGeo,
Thank you for choosing Sony!
We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.
Best regards,
-Fred
Good quality wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and amazing quality! The sound is perfect, no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raul,
It's a true pleasure to hear that you are enjoying the comfort and amazing quality of your WH-CH720N headphones!
We are glad you are experiencing the benefits of our Integrated Processor V1, which helps produce a high-quality, well-balanced sound profile. It is also great to know you can enjoy that "perfect" sound for hours on end thanks to the lightweight, ergonomic design specifically engineered for long-term comfort.
Thank you for choosing Sony.
Regards,
Dominick
Comfortable and covers the bases in airline travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did some research before purchasing this headset. The charge life is good at 35 hours and while it may not rank number 1 in all categories it ranks #1 in its light weight and comfort to wear. I fly a lot and you get a mixed bag on audio options depending on aircraft. This headset comes with an audio jack, Bluetooth and USB so it covers everything I’ve seen so far.
I would recommend this to a friendGreat Service and product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THEM!! The staff service at Best Buy was amazing, friendly and very informative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VonnieJ,
It makes us really happy to hear that you are absolutely loving your WH-CH720N headphones! There is nothing we like better than hearing that our products are hitting the mark for our customers.
Thank you for making Sony part of your listening experience!
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing headset. Highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound options for this headset are amazing. So many ways to customize. They block out a lot of noise too
I would recommend this to a friend Great gift for my mom
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a present for my mom, and she absolutely loves them! She uses them mostly at the gym, and they’ve been fantastic. It’s comfortable, great sound quality, and solid noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KARENL,
That's a fantastic gift! We are so pleased your mom is absolutely loving her WH-CH720N headphones and finding them comfortable and effective for her workouts at the gym. We are glad they are delivering the solid sound quality and noise cancellation she deserves!
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on discount and have enjoyed them since! Good for gaming and good for the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, SergioC!
We are thrilled to hear that you're enjoying your WH-CH720N headphones! It’s great to know they are keeping up with you both during your gaming sessions and your workouts. We specifically designed them to be our lightest overhead noise-cancelling model so they stay comfortable no matter how you're using them.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
New headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them sound is amazing and charge hold for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AnibalM!
We are so glad to hear that you are loving your WH-CH720N headphones. It is great to know that the sound quality is hitting the mark and that the long battery life is keeping up with your needs. We designed these for comfort and longevity, so we are happy they are working out well for you.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, the quality is amazing and they’re very durable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moooo,
We are very happy that you love and appreciate the quality and durability of your new Sony WHCH720N. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Great!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent for listening to music, very light. Sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisV,
Awesome! Glad to hear your enjoyable experience with your new WHCH720N headphones. Your satisfaction with the superb sound quality means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Best head phones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of a kind for me it was very practical for me and it was useful till i broke it :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoC,
Thank you for choosing Sony.
We’re honored to hear that the WHCH720N headphones were practical and useful for you. We’re truly sorry to learn about the issue you experienced with them breaking. We recommend checking online for a local electronic repair center near you, as they might be able to help get your product back in working order. Alternatively, if you are interested in purchasing a new product, we invite you to visit our website at https://electronics.sony.com/. Here, you will find our current lineup featuring the latest technology and innovations.
Best regards,
-Fred
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and volume. Feel nice on the ears and have a smooth soft fabric all around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR!
It is fantastic to know that you are loving the fit and the sound of your WH-CH720N headphones. We're glad the fabric and noise cancelling are making a difference for you!
Thanks for choosing Sony!
Best regards,
Estefany
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been perfect. They’re lightweight which I wanted because I use them for the gym. The sound is clean and I have really no complaints with them. They charge super fast too
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, GioU!
We are so pleased to hear that your WH-CH720N headphones have been perfect for you! It's rewarding to know that you find them lightweight for your gym use and that the sound is clean. We're also glad you noticed the benefit of the super-fast charging—it's designed to keep the music going when you need it most!
Thank you again for choosing Sony!
Best regards,
Gus,
Sony Social Media Team