Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Very happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Really like these headphones a lot. Comfortable and able to connect to two devices simultaneously. Only downside is the charge time but battery lasts a good while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DennisB,
Thank you for choosing Sony!
We couldn't be happier to hear that you really like the WHCH720N headphones and appreciate their comfort and the convenient ability to connect to two devices at once. Your feedback about the battery life is valuable, and we understand your point about the charge time. Thank you for sharing your experience with us—it’s wonderful to know the headphones are enhancing your listening experience. We’re here to support you anytime!
Best regards,
-Fred
Great budget pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the craziest in terms of sound quality, but it’s a good pair of ear cans for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JordanM!
We’re glad to hear you find the WH-CH720N to be a good value for the price. We aim to provide great performance at every level, and we're happy they're working out for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, sound proof. I feel like I could hear the ocean with these bad boys.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SeymourJohnson!
It’s wonderful to hear that the Noise Canceling on your WH-CH720N headphones is creating such an immersive experience for you. We designed these bad boys with our Integrated Processor V1 to ensure that the outside world stays out, leaving you with nothing but clear, high-quality sound.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this head phone , its comfortable to wear. i would purchase again and send as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelphinaB,
We are really happy to hear that you are loving your new headphones! It is wonderful to know that you find them so comfortable to wear, and we are truly touched that you would consider purchasing them again as a gift for others.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones. I have mostly been listening to podcasts so far but they sound good and clear. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethC,
That is wonderful to hear! We designed the WH-CH720N to be both incredibly lightweight for long listening sessions and equipped with our Integrated Processor V1 to ensure sound, like the clear vocals in your podcasts, is delivered with high clarity.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great Sound + Comfortable Wearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound for the price. They also feel fantastic to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeC,
Terrific! We are very pleased that you like the amazing sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Great quality and sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my son.. he loves them.. alexa feature is a bonus
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ShaneVm!
We are so happy to hear that your son loves his new WH-CH720N headphones! It’s great to know they’ve been such a hit. We’re also glad you’re finding the Alexa feature to be a helpful bonus—we aim to make our headphones as versatile and convenient as possible for everyday use.
Thank you for choosing Sony for your son and for taking the time to share your feedback!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those have an excellent sound noise cancellation I love this color Sony is the best
I would recommend this to a friend Wonderful product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love em cause their pink i plan to get another pair in a different color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasB,
We are so happy to hear that you love the pink color of your WH-CH720N headphones! It is great that you are already planning to add another pair to your collection; in addition to the beautiful pink, this model is also available in black, blue, and white if you are looking for a different style to switch things up.
Thanks for choosing Sony.
Best regards, Eliab
Stuff
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for long hours of work and tv and the quality was great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jblw!
We are so happy to hear that your WH-CH720N headphones are working out so well for your long workdays and TV sessions! We specifically designed this model with a lightweight headband and comfortable ear pads to ensure they stay comfortable for hours on end, so it’s wonderful to know you’re feeling that benefit.
It's also great to hear that you're enjoying the sound quality. Whether it’s staying focused during work or getting immersed in a movie, we’re thrilled Sony is your go-to choice.
Thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Pretty awsome!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed headphones and I went from earbuds to full size set because I lost my pair and didn’t have the funds to replace them. I chose to buy these instead. They are AWESOME!!!!! Work excellent! My ONLY complaint is that when I take them off I feel like I can’t hear anything. They do an excellent job at cancelling the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bob123bob, Thanks for the positive feedback! We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Love Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I think they sound just as good as my friends more expensive ones
I would recommend this to a friend Perfect work assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for my busy mother the ai assistant helps her alot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanC,
It is most rewarding to hear that the WH-CH720N has become such a helpful tool for your mother’s busy lifestyle. We integrated voice assistant compatibility specifically to allow for hands-free help, making it easy to manage schedules, set reminders, or take calls without having to reach for a phone. Combined with our Integrated Processor V1 for effective noise cancellation and a lightweight design for all-day comfort, we are thrilled that these headphones are providing her with the support and high-quality sound she deserves.
Thank you for making Sony part of her daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
A great wireless headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone was a perfect fit and rich with features as my daughter wanted it. She tried a bunch of others before she ended up with this. Call quality is clear and music is splendid over bluetooth. Overall a very happy customer. Picking it up during Thanksgiving was the highlight as it was well discounted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Divakar,
Awesome! We're glad to hear we were able to give you a great deal. Nice to know that you and your daughter are enjoying the amazing sound quality, features, and call quality of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Reliable connection to TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I traded in the pair of Sennheisers that wouldn't stay connected to my TV for these and they work like a breeze! I power them on and they automatically take over the sound from my LG TV, and vice versa when I turn them off! The sound quality is good but not great, the other ones sounded better, but I need a reliable connection for late night TV watching!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your experience with us! We're glad to hear that the WH-CH720N headphones are providing you with a reliable and seamless connection for your late-night viewing. We designed them with ease of use in mind, so it's great to know that the automatic connection with your TV is working so well for you.
We appreciate your feedback regarding the sound quality. While we strive to offer a great audio experience across all of our products, we understand that everyone's preferences are unique. We'll certainly pass your comments along to our development team.
Thanks for choosing Sony, have a pleasant evening!
DiegoV
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work really good and the battery life is the best with basically not having to charge for days at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliR,
It brings us great joy to hear that your headphones are working so well for you! We are especially glad that the long-lasting battery life is making your listening experience more convenient by letting you go days without needing a charge.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality, Weight
⭐️⭐️⭐️⭐️⭐️
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Super lightweight and terrific sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WK126, Great! We're glad that you are enjoying the sound quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Good headphones for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a nice weight, and I enjoy the sound filtering feature. The sound smis an improvement over my Skullcandy Riff 2 that I was upgrading from. Not the best headphones for sound quality, but overall meet my needs. No issues with them so far after owning for about 2 weeks. Charging is easy with USB-C port.
I would recommend this to a friendThe Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best. Excellent. Great Sound. They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!
Best regards,
-Fred
Good Autism Assistive Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are used by an adult with severe autism to cut outside noise and also to watch videos on a device. The headphones are comfortable and have made daily activities easier for him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyD,
Thanks for this truly heartwarming feedback and for sharing how the WH-CH720N headphones are making such a meaningful difference.
We designed the Noise Cancelling technology to help create a focused, private sound environment, and we are delighted to hear that this feature, combined with the comfortable fit, has made daily activities easier and more enjoyable.
Thanks for trusting Sony!
Regards,
Dominick