Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Like my Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them. I bought fir air travel because I don’t like to use earbuds when flying. They make my ears hurt worse when stopping up while flying. Love the noise cancellation and the ability to ise the supplied cord when needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LRM1,
Thank you so much for taking the time to leave us a 5-star rating! We're glad to hear you love the noise canceling features and wireless/wired connections of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Win! Win! Win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Warranty paid off! The headphones functioned well for almost 2 years. We were able to upgrade the replacement due to a sale. As usual Best Buy met the need and provided a great deal!!! Thank you the service was wonderful as well!
I would recommend this to a friendI love these headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont expect premium noise cancellation, sound quality is good. If you download Sony headphones app you will have a option to play with equaliser. I selected boost base i liked it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Airfryer,
Thank you for choosing Sony!
It’s rewarding to hear that you're enjoying your WHCH720N headphones! We're glad to know that you appreciate the sound quality and the features available through the Sony Sound Connect App, especially the equalizer options. Boosting the bass can really enhance the listening experience! Thank you for sharing your feedback, and we hope you continue to enjoy your headphones.
Best regards,
-Fred
- Pros mentioned:Comfort
Great Headohones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in a long time. Wear to the gym and durability is amazing!
I would recommend this to a friend Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At this price point, Sony has been doing well so far. I’d say these headphones are slightly better in a few aspects compared to the current high-end models on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamM,
Thanks for the great feedback! We're thrilled to hear you think the WH-CH720N headphones offer such great value and perform so well, even when compared to high-end models. We're proud to offer premium features at an accessible price point. Thanks for choosing Sony. -Eliab
- Pros mentioned:Sound quality
Great for WFH use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They paired very well with both my computer and my phone. I will say, though, while it is capable of being connected to both at the same time, it doesn’t work very well. Connected individually, they work very well for calls, and the sound quality is great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annetta,
We appreciate your feedback. We are sorry to hear that when your headphones are connected to your computer and my phone, they do not work very well. Please make sure your headphones are updated to improve their performance: https://www.sony.com/electronics/support/wh-ch720n/software/00289137. You can also disconnect and connect your headphones again to your devices to further isolate the issue. Despite your concern, it's good to know that you still like their quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
We take all user input seriously and will make sure your comments reach the appropriate person.
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
Vincent
Love this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as I needed noise canceling ear phones with Bluetooth. These work great and compatible will all my electronics. Very reasonable priced. Work great.
I would recommend this to a friendHappy man.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves them and we’re glad I insisted on the more expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SharonK!
We are absolutely thrilled to hear that your boyfriend is loving his WH-CH720N headphones and that you're both glad you went with them! It's rewarding to know that the quality and performance are well worth the investment.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Get yours now!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. The sound is amazing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sephiroth, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Headphones are amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing and the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoR,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the sound quality and battery life of the WHCH720N headphones. We appreciate your recognition of these features, and it’s wonderful to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable & does a decent job of noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannaK,
We're glad to hear you find the WH-CH720N headphones comfortable and that they are doing a decent job with noise cancellation! We aim to provide a great listening experience for everyday use.
Thanks for choosing Sony.
Best regards, Eliab
Sounds of clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous headphones sounds are clear with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fabulous review, RonaldW!
We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.
It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones great quality last long hours without charging very comfortable don’t slide off when I go on runs or when I’m working out the noise cancellation works pretty good I love these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelyNicole! Thank you so much for your kind words! We are truly delighted to know that you are enjoying the WH-CH720N headphones. It's fantastic to hear that their long-lasting battery life and comfortable fit are making your workouts and runs more enjoyable.
We designed these headphones with advanced noise cancellation technology to enhance your listening experience and we’re thrilled that you are finding it effective.
Thanks for choosing Sony!
Best regards,
Estefany
Great ear phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a good price. I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brownfamily,
That is wonderful news!
We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Sound for Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. I use them on my turntable. They are comfortable and were easy to connect to my blue tooth Audio Technica stereo phono.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountain2Valley,
Thank you so much for your valuable feedback! It's great to hear that you love the amazing sound quality, comfortable fit, and easy Bluetooth connectivity of your WHCH720N headphones. We are committed on providing our customers with the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony quality and features make these a winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for an overseas trip. Glad I did. The noise-canceling functionality works well, and the iPhone app is a great complement to the headphones. The sound quality is well above average. Love 'em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FusionGuy,
Good choice! Thank you for your purchase. We're very pleased to hear that you are loving the noise canceling feature, sound quality and the Sony | Headphones Connect app wherein you can customize the headphone to your preferred audio settings. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
A swing and a miss for Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Passable Bluetooth headphones from Sony. Sound quality is good and the bass enhancement adds a good boom to the music (at a slight sacrifice to vocal clarity. Comfort is decent for short term wear, but after an hour it starts to dig into your ear becoming quite uncomfortable. For the cost of these, I would not recommend purchasing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, TXnate.
We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.
However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.
We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.
Thank you for bringing this to our attention and for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Very nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy with long battery life. Great for commutes or long walks
I would recommend this to a friend Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I personally always go for beats. However I just wanted headphones to work out and what an amazing deal did I get the price was fare and the sound is loud you can't hear none once you put them on. Great job Sony.…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
We really value the time you took to express your thoughts on the WH-CH720N headphones! We're so pleased to hear that they have exceeded your expectations for workouts. It's great to know that you found the sound quality to be impressive and that you feel you got a wonderful deal. Your support means a lot to us and we appreciate your kind words about our products.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
SONY WHCH720N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the price. Works very well & has clear sound.
I would recommend this to a friend