Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2763 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 2,763 reviews
  • Rated 5 out of 5 stars

    Boost

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my son.It is actually a good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KazeriHamutenya,

      Thank you for choosing Sony!

      We're beyond pleased to hear that you chose the WH-CH720N headphones for your son and found them to be of good quality. It's great to know our headphones have made a positive impression, delivering the performance and construction you were hoping for.

      Thank you for your feedback! It inspires us to create products that exceed expectations. We’re confident your son will love the WH-CH720N headphones for their great sound and reliability.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones for the price.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant to purchase due to price and name. However, after charging and using found that for the price they can’t be beat. I would recommend to anyone that doesn’t want to spend too much but still wants quality and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaysonP, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the prize. Long lasting item and my teen loved it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Wirers No Noise

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These is my first wireless, noise cancelling set of headphones, it is an amazing auto experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Patrick,

      Thank you for sharing your experience with the WH-CH720N headphones! We're thrilled to hear that you find them amazing and that they've enhanced your audio experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to let us know. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, sony never disappoints us with any products

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaimM,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone Review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible set of headphones at a very good price. The sound canceling is absolutely amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacksonB, thank you for your positive feedback on the WH-CH720N Wireless Noise-Canceling Headphones! We're thrilled to hear that you are enjoying the incredible sound quality and very effective noise-canceling features at a great price. Your satisfaction is our top priority, and it's wonderful to know that our product has met your expectations. If you have any other questions or need further assistance, feel free to reach out!
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    chefil

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these headphones for a gift for my daughter she absolutely loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product! Bought it out of necessity after I lost my AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Definite noise cancellation. Very happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimK,
      Awesome! We're pleased to know that you are satisfied with your purchase. Enjoy great sound quality and a good noise canceling headphone. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    My focus helper.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new headphone. I use it when I need to focus on my work time. I can still wear my hearing aids with my headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SondraT, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Head Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work well with our new TV. Staff was helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony - WHCH720N Bluetooth headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and have great sound and noise cancellation. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinM,
      Thank you so much for your kind words! We’re thrilled to hear that you're enjoying the comfort, sound quality and noise cancellation of the WH-CH720N headphones. Your recommendation means a lot to us!

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to use. I have used these headphones in the gym and on the basketball court and they never slipped off my head. The salesperson was trying to convince me to get a more expensive pair of Sony headphones but this was more in my budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riquien,

      Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    thing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound, quality and comfortable fit on ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FrediB,

      Thank you for choosing Sony!

      It's rewarding to hear that your WH-CH720N headphones are delivering a great experience! We're happy to know you're enjoying their sound quality and comfortable fit. Thanks for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sony headset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound especially when traveling. Use them on planes trip all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,
      Perfect! We're delighted to hear that you are enjoying the great sound quality of your new headphones especially when traveling. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Dope

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid headphones for the price. Good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-CH720N, JoshuaD! We're glad to hear that you find them to deliver good sound quality and solid performance for their price. Many users prioritize sound quality and value when choosing headphones, and it's great to know the WH-CH720N met your expectations in these areas.

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to use and has been a great addition

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David,
      Perfect! We're glad you like the superb sound quality and ease of use with your new headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Excellence

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headset is light and fits comfortably. Extremely affordable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SonyHeadsetExcellence,

      Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Superb

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. I wore them on a flight for almost 8 hours. Sound quality is good noise cancelation is not completely silent but killed the majority of the sound level surrounding you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juju, it is very good to hear that you are enjoying the comfort and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony - WHCH720N Wireless Noise Canceling Headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're nice! There is a notch on the speakers that hits my ear sometimes, but its good and sturdy overall!

    I would recommend this to a friend