Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I love them so good and the good noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my 20 year old grandson for Christmas and he loved them, He said they were comfortable and the sound quality was great, I made a good choice for the money,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charger, You chose the best for your grandson and we are glad that he like the sound quality of his new Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair we purchased. Works for our needs which is TV/Video watching so we don't disturb others while sleeping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Heather, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my daughter, an upgrade from her previous wireless Sony headphones, she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benjamin,
That's very sweet of you on getting your daughter a new pair of Sony headphones. This is definitely a great choice for an upgrade. It's wonderful to hear that she loves her new WH-CH720N. Thanks for trusting Sony! - Kris
Hears to you
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound is crystal clear and the battery life is amazing. Great bargain
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joanie,
What a nice deal you got there! We're glad that you are amazed by the awesome sound quality and long battery life of our WHCH720N. Enjoy and thank you for choosing Sony! - Marco
Replacement for Sony 710
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for replacement of daughters 710. Great performance for price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dlipps26, Thank you for upgrading to your new Sony WHCH720N! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony headphones. Thanks for choosing Sony! -Sam
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is less than I expected. NOt enough base. An ok product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, FranciscoL.
We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.
To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.
If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.
We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.
Thank you again for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for travel but really like them for everyday wear. Used them while power washing outside and the sound was adjusted to what I was doing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mj122,
Awesome! We're glad to hear you are enjoying your new headphones for your daily routine. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
Good overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality. The noise cancelling is good too, not the best i've experienced, but for this range its pretty good. Pretty solid construction and comfortable pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamL, We are happy that you like the sound quality and noise canceling feature of your new Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it too block out noise when I sleep. Does a good job.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Shyguy! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
Make me dance as good as i sing in the shower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Sound is great. Noise cancelation is so good i couldnt even hear my own kid crying on the airplane. Buy these ans live a good life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanO,
Thank you so much for such a great review! We're glad to hear that you love your new headphones. Your satisfaction with the amazing sound and features are greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing SONY! - Kris
Good battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is unbelievable for a pair of $100 headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenS, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones to use for focus and ignore the 5 dogs barking at nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Datagirl, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Sound good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say, they sound very good. The Bluetooth connection was nice, and they sound well with the wire. They can feel a bit abrasive on my ears after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellZ, We are sorry to hear about your concern. We recommend wearing the headphones correctly and adjusting the length of their headband for a more comfortable listening experience. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like the sound quality and Bluetooth connection of your headphones. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and the 360 sound is amazing! I’d definitely recommend these for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Thanks for sharing your experience. We are happy that you like the 360 Reality Audio feature of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Nice comfortable headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great sound that can be modified with the EQ that comes with the app. Noise canceling works well. Charging cable is a little short.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, DrAC! We're glad that you are happy with the noise cancelling feature of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
They're okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're crazy sweaty, but they do work VERY well. The noise cancelling is heavily lacking when compared to a pair of 99 dollar Bose I used to own, but honestly they satisfy my day to day work needs. For flights with crying babies, you NEED to listen to something for the noise cancelling to be effective. They are decently comfortable, and fit my head just fine. The microphone is GOD awful. My friends said I sounded like my old webcam mic from over 13 years ago. That's heinous when you consider the brand and especially the cost. The battery life is definitely great. However, we'll see how much it degrades over a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScrappyCoacoa, We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones. We highly recommend visiting the links below for troubleshooting steps to isolate and hopefully resolve these issues:
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Make sure they are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-ch720n/software/00289137.
Despite your concern, it's good to know that you still like them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones that I have ever had. The best purchase I have made this year.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Gamer25! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
Worst than last gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst than last gen, almost the same as least gen when you use noise canceling. Get the wh 1000xm4 for good quality. Love the inclusion of an audiojack tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.
To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.
We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.
Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, nice fit, comfortable and good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josel, thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig