Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It surpassed my expectations and the sound quality is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PanajotN, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for general use and for our flight to South Africa. The noise cancelling capabiltiy was incredible for the flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PastorPayne,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the headphones can be better but I like how you can chang the EQ and have them to your likening but the noise cancellation could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintinM, thank you for taking the time to share your feedback regarding the WH-CH720N headphones. We’re sorry to hear that the noise cancellation did not fulfill your expectations. Your insights are invaluable to us and we appreciate your acknowledgement of the customizable EQ feature.
To enhance your experience with noise cancellation we recommend ensuring that the headphones fit snugly, as a proper fit can improve performance. Additionally, ensure that you regularly update the firmware through the Sony | Sound Connect app to achieve the best sound quality.
For additional recommendations, kindly visit the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony doing too much with the app but they’re good. not best buy’s fault. sometimes bluetooth cuts out but i don’t mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yippee, Thank you so much for taking the time to leave us a review of your WHCH720N. While we're glad that you're satisfied with your purchase, we regret to hear about the Bluetooth connection issue you're having. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my gf while she does her editing. She loves them…drown out a lot of noise and very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamB, Thanks for the feedback. We are thrilled to hear that your girlfriend loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Sony WHCH720N Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older set of Sony wireless that were twice the price, these are really just as nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK, We are glad that you like your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Sony Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with this purchase. It’s replacing our old Sony corded headphones. Like wireless and noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianedG, wonderful! We're glad you are enjoying your new headphones! Our WHCH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! ~Earl
Sony WHCH720N wireless NC headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good noise cancelling, good comfort, all of those for the price. I recommend buying this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steph, We appreciate your feedback and we are happy that you like the quality of your new Sony wireless nose canceling headphones. Thank you for trusting Sony! Vincent
Solid buy for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressed, very good quality for the price. Only minor issue so far is that they don't come with any bag or case for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Thanks for the 5-star rating! We're glad you like your new headphones. We appreciate your feedback regarding additional accessory. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
Really good wireless noise cancelling headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound quality! The life battery lasted me almost a week without having to charge them. I recommend this for those who are looking for really affordable noise cancelling headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear with outstanding bass and noise cancellation is the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnatanT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery life is amazing, (had it for a month and only needed to charge it once) and comfortable. Not too pricey too, which is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malik,
Awesome! We're glad you are enjoying the great sound quality, long battery life, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Not great, but ok for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable, the buttons for volume, scanning and noise cancelling are awkward. The noise cancelling is decent. Bought these because my previous set (bose nc 700) died. Saving up for a new set of bose.
No, I would not recommend this to a friend Good quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this to exchange it for a different color. Great purchase, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RyanC,
Thank you for your purchase and we're glad that you are satisfied with your purchase. Thank you for choosing Sony! - Marco
A winner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these headphones. They are light and have good quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Kambu! We're glad she likes them. Enjoy and thanks for choosing Sony. -Craig
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear hearing aids and these headphones are very comfortable to wear and don’t interfere with my hearing aids. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Not Too Many Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left headphone had some popping noises when I used the noise canceling feature, but I haven't had the problem in a few weeks. Good product, but will be updating headphones if the sound comes back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KsCh, Thanks for the sharing your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thanks for choosing SONY! -Craig
Great quality and value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Excellent sound quality and reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobbi, Thank you for sharing such an excellent shopping experience. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-CH720N Headphones. Your satisfaction with the high-quality sound and reasonable price of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, great sound. my son is really enjoying his new headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DayanaG,
That's great! We're happy that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these. The noise canceling button boggles my mind. They are comfy anf dont hurt my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndyK, We are thrilled to hear that you absolutely love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent