Customer Ratings & Reviews

Hi Brownfamily,

That is wonderful news!

We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!

Regards,
Dominick

Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent

Hello AnnieM,

Thank you for choosing Sony!

It's a true pleasure to hear that you love your WHCH720N headphones! We sincerely apologize for any disappointment regarding the Bluetooth compatibility with the PS5 console. To ensure you can still enjoy your audio while gaming, the best way to connect them is via the supplied audio cable plugged directly into your controller. You can check the specific details for this setup here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html

If you prefer a completely wireless gaming experience in the future, our INZONE lineup is specifically designed for seamless console integration, and you can explore those models here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets. We truly value your support and are glad to help you get the most out of your gear.

Best regards,
-Fred

Hi MaxL,

Awesome! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi AlexP,

Thank you for the review and we're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. We're sorry about the disconnecting issue of the headphones. To resolve this, please factory reset the headphones. Check this link on how to.

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi Patrick, Thanks for sharing your review on the Sony WHCH720N headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig

Hi EricB, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Thank you for sharing your detailed feedback, TXnate.

We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.

However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.

We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.

Thank you for bringing this to our attention and for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hello SteveS,

Thank you for choosing Sony!

We’re excited to hear that your WH-CH720N headphones are working out so well for you! It is wonderful to know that the audio quality and noise cancellation are hitting the mark, and we are especially glad the battery life supports your weekly routine so reliably. We truly appreciate you sharing your positive experience with us. For even more advanced features, you might enjoy exploring our WH-1000XM5 or the latest WH-1000XM6 models, which offer even deeper noise-blocking technology and a foldable design for extra portability. You can view the details for those premium options here: https://electronics.sony.com/audio/headphones/c/all-headphones

Best regards,
-Fred

Hi Auggie,

It’s rewarding to hear that you are finding so much value in the WH-CH720N! We take great pride in delivering high-quality noise canceling and crystal-clear sound at an accessible point, and knowing you would choose them again is the best compliment we could receive.

Thank you for trusting Sony for your listening needs!

Regards,
Dominick

Hi Juan,
Awesome! We're glad you are enjoying your new headphones especially while working out at the gym. Nice to know you like the noise canceling features, comfortable fit, and overall performance of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hello QMcIver, That's great! We are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

HI AprilW,

That's wonderful to hear! We are so glad the WH-CH720N headphones are providing you with such a fantastic experience and making your calls and audio so much clearer.

Thanks for choosing Sony.

Best regards, Eliab

Hi Jacob, Awesome! We're thrilled to hear you like the great sound, long battery life, and ease of use and connectivity of your Sony WHCH720N. Thanks for choosing Sony! -Sam

Hello Karalee,

Thank you for choosing Sony!

We're honored to hear that you love your WHCH720N headphones! It's wonderful to know their great sound enhances your morning walks and helps energize your day. Thank you for sharing your positive experience!

Best regards,
-Fred

Thank you for your review, JohnT.

We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.

We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team