Customer Ratings & Reviews
- Model:
- WHCH720N/P
- SKU:
- 6620465
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall really good headphones but if volume is up past half, it leaks noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmgg, Excellent choice! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic "Budget" Over-Ear NC Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love testing and reviewing headphones. I have previously owned and reviewed 5 different over-the-ear noise cancelling headphones including B&O BEOPLAY, Sennheiser HD1, Sony WH-1000XM4, Sony 1000-XM2...plus Sony in-ear WF-1000XM3, Sony SP600N and non-noise canceling Sony XB-950B1, Sony WH-L600, and Sony WH-XB700. Some of these headphones retailed for upwards of $500. Until now, however, it was hard to get my hands on a pair of "budget conscious" over-ear noise canceling headphones I was willing to recommend. As a broadcast audio technician, I set a high standard for sound when using headphones and listen to sound and music a bit differently than the average user. Consequently, I am very picky when I review any brand/model of headphones or speakers. Clarity, loudness, bass, battery life, etc. are all important but I tend to listen for what is NOT heard in cheaper headphones. The Sony WH-CH720N, first and foremost, has better than average noise canceling and average to above average sound quality out of the box. The headphones are significantly lighter than my more expensive Sony WH-1000XM4 but also lack some of the features of the WH-1000XM4 such as "touch pad" controls, instead utilizing the less expensive and more common "button" controls for volume, skipping, etc. on the right ear cup. These headphones feel a bit more plastic than the more expensive models, but that is a fair trade-off if it brings the price down by more than half. NOISE CANCELING Working at home, listening to music with Noise Canceling turned on, I cannot hear conversations in the other room, nor the television, nor my tapping on the keyboard. Turn the NC OFF and my music becomes "background noise" to everything happening around me. COMFORT AND BUILD These headphones weigh about 2.5oz less than the Sony WH-1000XM4 (more expensive) headphones which makes them lightweight and comfortable. The cups completely surround my ears. Although mostly plastic, the headband is reinforced (likely aluminum) while the cups and pivot points are plastic. BATTERY AND COMPONENTS These headphones are rated at 35 hours of wireless listening with a 10-minute quick charge that will get you an hour of wireless play. You will need to provide the charger as the headphones do NOT come with a charger. Nor is there a bag or case for storing the headphones, something higher-end, more expensive models have included in the past. There is a USB-A to USB-C cable plus an AUX cable should you choose to use the headphones via an AUX port. APP The Sony app will allow you to EQ the headphones and tweak environment/NC settings. SOUND AND MUSIC QUALITY Out of the box the EQ is flat and the sound reflects it. Using the Sony app you can quickly select a pre-configured EQ or tweak your own EQ. I listen to ALT, ALT ROCK, ROCK, CLASSIC ROCK, METAL and HIP HOP primarily. I usually test with Pearl Jam, Twenty-One Pilots, Jimi and 50 Cent with my EQ in a "V" or "U" pattern heavier on bass and treble, and clear bass (activated in the app) set at 4. All 4 genres sound great with deep, punching bass in the alt-rock/hip-hop and tight vocals/guitars with my grunge and classic rock selections. My $400 headphones are just a bit more robust and crisp with vocals but at half the cost, the sound quality of these headphones, once tweaked, is a 9 out of 10. When used for calls, clarity of voice and audio is above average. I highly recommend the Sony - WHCH720N Wireless Noise Canceling Headphones. The only concern I would have is the "plastic" factor for anyone who is rough on headphones--constantly taking them off/on, putting them in a purse or backpack, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenisJ, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good, however the battery life is short and pairing ability is poor. I donated to Goodwill.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mebeme1,
We are very sorry to hear that your experience with the WH-CH720N led you to donate them. This is certainly not the performance we expect, as these headphones are designed to provide up to 35 hours of battery life and stable multipoint pairing. If you ever decide to give Sony another try, please contact us directly so we can ensure you have a unit that meets our quality standards and assist you with any setup or technical issues.
Thanks for choosing Sony.
Best regards,
Eliab
Noise
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really noise control can still hear everything
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cablelady,
We're sorry to hear the noise cancelling on your WH-CH720N isn’t cutting out as much as you hoped.
The ANC in these headphones is designed to reduce low-frequency sounds mostly, so some background noise like voices can still come through.
To get the best out of the noise cancelling, try turning off the Adaptive Sound Control in the Sony | Sound Connect app and manually turning on noise cancelling when you really want it. Also, check the Ambient Sound Control settings in the app.
Wearing them snugly and adjusting the fit can help improve the effectiveness too. Hopefully, these tips help you get a bit more peace and quiet with them!
Thanks for considering Sony and for your feedback.
Sincerely,
Estefany
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and works as advertised. A bit tricky in pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerkinsM, Thank you for your honest review! We are so glad to hear that you are happy with your new WFC700N! We apologize if you've had trouble pairing with your other devices but we're glad you've managed. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Craig
Bad sound, weird companion app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the headphones, the sound was really bad. All the music was muffled sounding and was worse in sound quality when compared to my older, cheaper headphones. Like, I was comparing these headphones to $50 headphones. Also, the companion app to adjust the features on the App Store looks sketchy. Bad reviews, and says it’s the “former” app. No idea what that means, and it implies that they don’t even update it or maybe Sony doesn’t even own it anymore. Don’t buy this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dude,
We're so sorry to hear that your experience with the WH-CH720N hasn't been great so far.
We’d really like to help you get these sounding the way they should.
Regarding the app, we recently rebranded it from "Headphones Connect" to Sony | Sound Connect. It is definitely our official Sony app and we are constantly working on updates to make it better. It’s the best place to go to keep your headphones updated and to customize your sound.
To fix that muffled sound, we highly recommend downloading the app and playing around with the Equalizer settings.
Also, please make sure the app is set to "Priority on Sound Quality" so you're getting the best possible signal.
Thanks for considering Sony. We truly appreciate you sharing your feedback and hope you'll give those settings a try.
Warm regards,
Estefany
Ms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Used it all the time. He takes it everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyDerTee, Fantastic! We're very happy to hear that you and your son are enjoying the Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice affordable headphones. No issues so far!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mucahh, We are glad that you now have a very nice noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent
Great price but uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may work for some people, but they didn't work for me. The main issue was that they were just straight up uncomfortable. They are light, but something was causing pain on the right side of my head. It may have been that the cups are shallow, so if they are not positioned just right, the inner workings can poke you in the ear. BTW, I have small and flat ears, so I imagine average sized ears would have the same problem. They also did feel pretty cheap, but I was mainly going to wear them in my home office for work, so I wasn't worried about durability. But I couldn't wear them for more than 10 minutes without feeling discomfort, which is a showstopper. I returned these and got the Bose QC45 headphones. If comfort is your top priority, the Bose QC45s are much better (also more expensive).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PuffyTummy,
We are sorry to hear that you had an issue with the headphones and you had to return them. That was definitely not the customer experience we wanted you to have. We always recommend the users of our headphones to adjust the length of the headband accordingly, which can be seen from the help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html.
We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good at noise cancellation but worth the price
I would recommend this to a friendPretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did fit a little bigger than my head but great all round
I would recommend this to a friendit works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. not quite noise cancellation but decent headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamyaD,
Thanks for sharing your review and experience with the WHCH720N. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Satisfied buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item and am very satisfied with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyrone,
Awesome! We're glad to hear your satisfaction with your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not what I expected it to be and I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaicharanG,
Thank you for the review and It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel the sound quality and noise cancellation could have been better for the money . Decent headset otherwise .
No, I would not recommend this to a friendaverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok , could use an upgrade on fitting the unit tight to the head
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Volume
Not worth 130$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They should be priced at about 30$ not very loud they are noise canceling though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cherry, We are sorry if the noise canceling did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
Please ensure the noise canceling is set to ON. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: ON Ambient Sound Mode: ON
Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
fine for audio, not clear on speaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color on point. Have had some trouble with zoom (have not tried for phone calls) which was definetly nfortuante. It is very possible it is user error (trying to use nooise cnacelling with speakeing maybe?) but havent fully figured it out...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
good while lasted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was working great, noise canceling turns on and off, great sound and controls. but they just stop working after a week. make sure you use them when you get them, so you can return if needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.
We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thanks again for shopping Sony. - Kris
noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they do not remove enough noise and it is hard to return the item
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlleneM,
Thank you for sharing your experience with the Sony WH-CH720N headphones. We're sorry to hear that the noise cancellation did not fulfill your expectations and that returning the item was challenging.
The WH-CH720N have a feature called Active Noise Cancellation (ANC). It works by creating sounds that cancel out the noise around you. This helps block steady sounds like the noise of an airplane or a fan. But it might not work as well for quick, sharp noises like people talking or sudden sounds.
But, to enhance your noise canceling experience, consider the following:
-Ensure a Proper Fit: A snug fit helps the ear cups form a better seal, improving noise isolation.
-Adjust the settings in the app: Download the Sony | Sound Connect app. Sometimes the headphones default to "Ambient Sound" mode (which actually lets outside noise in) or "Off." In the app, you can make sure the slider is set to maximum "Noise Canceling."
We hope this helps!
Your feedback is invaluable. Thanks for considering Sony headphones.
Warm regards,
Estefany