Customer Ratings & Reviews
- Model:
- WHCH720N/P
- SKU:
- 6620465
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Good but overpriced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice bass quality and clear sound. However, for the amount paid, you'd expect to at least be able to fold the headphones for easy portable storage, or even a case for it would've been nice. A little overpriced for what it is in my opinion. Other than that, long lasting battery (I only have to charge it a couple times a week if I use it a couple hours every day).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MariaD, Thank you for your honest review. We are glad to hear that you are happy with the battery life and overall performance of your WHCH720N. Thank you for choosing Sony! -Carl
5/5 stars!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! They are lightweight but feel secure. I love the app it comes with - you can customize your sound and the battery is really great too.
I would recommend this to a friend- Pros mentioned:Sound quality
great set of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the long battery life and the noise cancelling as it softens the louder noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoC!
Thanks for reaching out and sharing your experience! It is truly wonderful to know that the long battery life and the noise canceling on your WH-CH720N are making a real difference in softening the world around you.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Greatest headset…ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this set of headphones so much, now me, my wife, and now my child own a pair. Easily connects to any Bluetooth device and the sound is phenomenal. I use it for entertainment, wife and child use it for online school. Even though you can’t see a mic, you’re easily heard through devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dmnobles,
Thank you for choosing Sony!
We're truly heartened to learn that you and your family are enjoying the WH-CH720N headphones! It's fantastic to hear that they've become a favorite for everyone, from online schooling to entertainment. We're also glad that you're finding the sound and microphone quality to be phenomenal and that the Bluetooth connection is seamless.
Best regards,
-Fred
- Pros mentioned:Sound quality
Fantastic all around headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic all around. Sound is balanced and can be adjusted with the Sony headphones app, noise cancelling is solid, ambient mode is natural, battery lasts forever, the microphone is great and they are feather weight. The ONLY issue is that they don’t come with a case, but one can be picked up easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamG,
Thank you so much for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality, app, Noise canceling/Ambient sound features, long battery life, and microphone of your new WHCH720N headphones. We appreciate and taken note of your feedback with regard the case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
clear listening
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym comfortable on the ears not to bulky
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, KurtW!
We are so glad to hear that your WH-CH720N headphones are the perfect gym companion. It’s wonderful to know that the lightweight, comfortable design is working well for your workouts without feeling too bulky. We appreciate you choosing Sony and sharing your experience!
Best regards, Gus, Sony Social Media Team
Good Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones! I got them for when I wanted to listen to music but I didn’t want earbuds in my ears, and they work very well. They aren’t too tight on my head, but that means that they slip off sometimes if I’m not sitting up. The noise cancellation and transparency modes aren’t life-changing or anything, but they certainly get the job done. The battery life is amazing, I can use them for over a week before needing to charge them again. They pair easily and they come with an app where you can adjust the sound settings to your liking. My $200 AirPods don’t even have that feature. These are great headphones, and I recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeCool,
We are honored to hear that the WH-CH720N has become such a valued part of your daily listening routine! We are thrilled that you are enjoying the freedom from earbuds with our lightweight design, and that the incredible battery life is keeping your music going all week long. It is especially great to know that you’re taking advantage of the Sony | Sound Connect app to personalize your audio experience—a feature we take great pride in offering to ensure your sound is exactly how you like it.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Great at first…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially LOVED these headphones! Noise cancellation was perfect, and sound quality was great. Unfortunately, either my smaller than baby like ears are the issue (very possible), or the quality has declined. If they aren’t fully charged (sometimes even when they are), the noise cancellation simply does not work. Bluetooth connectivity is great never any issues there, it’s weird to connect but it’s very straight forward. You cannnot take phone calls with this - so don’t even try (not a flaw for me). I love that you can if you have time to have the sound be customized to your ear. Before the issues started it was a 4.5, but today it’s a 3.5 for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenJ,
We are sorry to hear that the excellent noise canceling and sound quality you initially loved have recently declined, especially regarding performance when the battery isn't fully charged. It is certainly not normal for the noise cancellation (NC) to fail intermittently unless the battery is critically low (below 10%), so this suggests a potential software or power management issue. Please try resetting the headphones by holding the power and NC/AMB buttons simultaneously for about 7 seconds, and ensure you have the latest firmware via the Sony | Headphones Connect app. If the NC performance issue persists even after a full charge and reset, please reach out to our support team for troubleshooting https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones fit well, are easy to use and sound great! I like the soft pink color.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SusanT!
We’re so glad you’re loving the fit and sound of your WH-CH720N! It’s also great to hear that the soft pink color is hitting the mark—we love that stylish look, too.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Comfortable headset.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to pair. Very comfortable to wear for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HarryD,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony WH-CH720N headphones! The sound is amazing, the noise-canceling works great, and they’re so comfortable to wear for hours. Plus, the long battery life is a big bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG, Thank you for the positive review! We're thrilled to hear you love the amazing sound, great noise canceling, comfortable fit, and long battery life of your Sony WHCH720N. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great choice for good headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is superb! Constrction! Sound! Noise cancel! Comfort! Very light weight for this style (covers entire ears). Microphone and Bluetooth perfect. Easy to charge. They aren't flashy - they simply work real good! Highly recommend! I think they're gonna last a long time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveEvansMass, Awesome! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Yes! Would highly recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love! They fit nicely and they’re comfortable. They’re not too tight on my head. They have the option to noise cancel and the option to hear what’s going on around you. You can turn that on and off. I like that incase someone tries talking to me while I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie, Thanks for sharing your awesome experience with your Sony headphones. We are glad to hear that they are the best headphones for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Sound quality
They are light!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, noserrvice!
We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Super Comfy and Long Battery Life!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphone in my opinion. They are super comfortable, have great sound quality, and are easy to connect with a long battery life! I wear these pretty much all day every day and have no issues!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaT, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Headphones are great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves the headphones. Best quality. The headphones do not hurt his head, either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MelisaA,
Thank you for choosing Sony!
We couldn't be happier to hear that your son loves the WHCH720N headphones and that they provide such comfortable wear without causing any discomfort. Knowing our products can bring both quality sound and comfort to your family means a great deal to us.
Best regards,
-Fred
- Pros mentioned:Sound quality
Comfy over-ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When selecting these headphones I was prioritizing the feel over sound, and these were exactly what I was looking for! They are comfy and fit perfectly over my ears, sound quality is decent and perfectly fine for my casual listening needs. Can't speak to battery life because I actually prefer using them with the wire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Aloof28,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
TCARREON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good on noise canceling. Fit is also very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Blue!
We’re so glad to hear that both the noise canceling and the fit are working out well for you. It’s exactly what we aimed for with the WH-CH720N!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the noise cancellation. You can download the app and it tracks if you are walking. It is super light and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zel8,
Thank you for choosing Sony!
It brings us great joy to hear that you appreciate the noise cancellation feature of your WHCH720N headphones. We're glad the app’s functionality and lightweight design enhance your overall experience, making it both convenient and enjoyable to use. Your thoughtful feedback encourages us to keep innovating and delivering products that fit seamlessly into your lifestyle.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great for the gym
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have AirPods that I love and use everyday for work but was looking for a pair of headphones to exclusively live in my gym bag. I saw that this one went on sale and i picked it up. It sounds great, fits nicely on my head and battery lasts along time. No complaints at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great find! Thank you for purchasing our Sony WHCH720N. We're glad that you like the sound quality, battery life and how it fits to your head. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco