Customer Ratings & Reviews

Hi JSwiney,
That's very sweet of you on getting your son a new pair of Sony headphones! We're really glad that he loves them. Nice to hear that you are also very pleased with the amazing sound quality, great connectivity, and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing Sony! - Kris

Thank you for taking the time to share your feedback about the WH-CH720, Tdarrius. We appreciate your comments and understand your concerns.

Regarding foldability, the WH-CH720N headphones are designed with a lightweight and comfortable build for everyday use but do not feature a foldable design. This choice provides a slimmer profile and reduces overall weight, which many users find convenient for extended listening, though we understand that a folding mechanism can add extra portability.

On noise cancelling, we strive to deliver an enhanced listening experience with our noise-cancelling technology. The effectiveness of noise cancellation varies based on the environment and the type of sound present—Sony's noise-cancelling works best to reduce constant, low-to-medium pitch noises like background hums or engine noise. Some high-frequency or variable sounds may still be noticeable due to the way noise-cancelling technology works in general. While experiences can differ depending on individual preference and use, we're always working to improve performance and appreciate your comparison with other models.

We're glad you found the volume and overall sound quality satisfactory, as delivering clear and enjoyable audio remains one of our highest priorities.

Thank you again for your review and choosing us. Your input helps us refine our products and better meet the needs of all our customers.

Gus,
Sony North America Customer Support

Hi JesseA, Awesome! We're glad that you are enjoying your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi MaryP, thanks so much for sharing your feedback with us!

We are delighted to hear you're loving your new WH-CH720N headphones. We're glad to know you're happy with the battery life and that the noise canceling is making a difference.

Thank you for choosing Sony!
Best regards,
Estefany

Hi JUANG,

We feel privileged to know that you had such a positive experience with both the quality of your WH-CH720N and the service you received! We take great pride in delivering high-quality audio products that stand out, and it’s wonderful to see that recognized.

As you continue to enjoy the Sony sound signature, you may eventually want to explore the pinnacle of our headphone lineup: the new WH-1000XM6. While your current pair offers fantastic performance, the XM6 introduces our next-generation noise-canceling processors and unparalleled comfort, making it the perfect upgrade for those who want the absolute best in industry-leading technology.

Thank you for trusting Sony for your audio needs.

Regards,
Dominick

Hi Nigel6,

We couldn't be happier to hear that you are enjoying the excellent sound quality and seamless Bluetooth performance of your WH-CH720N. It’s a fantastic choice for anyone who values high-fidelity audio on the go!

If you ever find yourself looking for an even deeper level of immersion, you might be interested in the recently released WH-1000XM6. While the CH720N offers great performance, the XM6 takes things a step further with our most advanced noise-canceling technology and industry-leading AI-driven sound optimization for an even more refined listening experience.

Thank you for choosing Sony for your personal audio journey.

Regards,
Dominick

Hi ShellyM,

Thank you for choosing Sony!

We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!

Best regards,
-Fred

Awesome, Miguel! Enjoy your headphones and thanks for choosing Sony! -Craig

Hi JoseD,

We are immensely pleased to hear you think the WH-CH720N is great and that you're enjoying the sound quality! We specifically designed these headphones for long listening sessions with up to 35 hours of battery life and Digital Sound Enhancement Engine (DSEE) to deliver high-quality audio.

Thanks for making Sony part of your listening experience!

Best regards,
Dominick

Thank you for the fantastic review, EllenC!

We are so happy to hear that you’re loving the amazing sound quality of your new WH-CH720N! It’s also great to know that your phone calls are coming through crystal clear. We specifically designed these with Precise Voice Pickup technology to ensure you're heard loud and clear, even in noisy spots.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi RebeccaT, we're glad you are enjoying our your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi Mase!
We are very glad to hear that you are happy with the quality of your WH-CH720N. It means a lot to us that you would recommend them to others looking for a great pair of headphones!

While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi DebbieS,

Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!

Thanks for trusting Sony.

Regards,
Dominick

Hi Lupe,
Thank you for your time writing this review. We're glad you like the great sound, noise canceling features, long battery life, and easy connectivity of phone to your new headphones. We're sorry if the unit is sliding off while doing some of your exercise routines. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. 

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing SONY! - Kris

Hi HashanM, that's great to hear! We're glad that you are impressed with your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Esco,
Awesome! We're glad that your investment with your WHCH720N headphones is worth it. It's nice to know that you are having a great time with the superb sound quality. comfortable fit, and long battery life of the unit. Thanks for choosing Sony! - Kris

Thank you for your excellent review, DerekR!

We are very happy to hear that your WH-CH720N headphones are performing so well for you! It's fantastic to know that you are getting great noise cancellation—a feature powered by our Integrated Processor V1—allowing you to fully immerse yourself in your music.

Equally important is your satisfaction with the great sound and great battery life. We designed these headphones for all-day comfort and listening, offering up to 35 hours of power with noise cancellation on, so your feedback is a wonderful confirmation of that effort!

Thank you again for choosing Sony for your daily listening needs.

Best regards, Gus, Sony Social Media Team

Hi HTwsa,

Thanks for these fantastic five stars!

We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.

We appreciate you choosing Sony.

Sincerely,
Jenn | Sony North America.