Customer Ratings & Reviews

Hi JoshuaH, thank you for taking the time to share your feedback. It's rewarding to hear that you love the sound quality and overall performance of your WH-CH720N headphones. We're sorry to hear about the issues you've experienced with the microphone quality during calls. We're always working to improve our products, and your comments are valuable in helping us do so. We will be sure to pass this feedback along to our product development team for future consideration. Thank you for choosing Sony! Best regards, -Dominick

Hi KshitijKajale, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones are one of the best headphones you have bought. Thank you for your purchase. Enjoy! Vincent

Hi KeylaB! We are immensely pleased to hear that you're finding the WH-CH720N to be a very good product.

We've focused on making those headphones deliver not only that great sound quality but also seamless, stable Bluetooth connectivity so they're ready to go whenever you are.

Thank you for choosing Sony!
Best regards,
Estefany

That's wesome, IvanR! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig

Hello Michellel, thank you the five-star rating. We couldn't be happier to hear you're enjoying the top-tier noise cancellation technology of the WHCH720N headphones and their comfortable design. Thank you for choosing Sony! Sincerely, -Jenn.

Hello PatrickW,
Perfect! We're glad that you appreciate how good the battery life of our Sony WHCH720N as well as the noise cancelation feature and comfortability of the headphone. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi SindyC,

It’s a true pleasure to hear that your daughter is loving her new WH-CH720N headphones. We are delighted that the amazing noise canceling and audio quality have made such a positive impression, and we appreciate you sharing your family's experience with us.

Thank you for trusting Sony.

Regards,
Dominick

Hi JoseRN, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi EmilyE,

Thanks for commenting. While we are thrilled to know your satisfaction with the amazing sound quality, exceptional noise canceling feature, stylish color & light weight design, and superb performance of your WH-CH720N, we are really sorry if you had to return it due to its size.

We value you and your feedback, and we are hoping you will consider Sony again in your future purchase!

Sincerely,

Romeo

Hi KalingaP,

Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.

We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.

Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.

Thank you for considering Sony!

Regards,
Dominick

Hi Janet123,

We are thrilled to hear that you are enjoying your WH-CH720N headphones! It is great to know that you are happy with the sound quality and the overall value they provide.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ConsueloO!
We are thrilled to hear that you’re having such a great experience with your new headphones!

The WH-CH720N is designed to stay comfortable for hours thanks to its lightweight build and soft earpads. It also features our Integrated Processor V1 to help block out external noise, along with a battery that lasts up to 35 hours so you can keep the music going all day long.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DustinM,
Thank you so much for your kind words! We’re thrilled to hear that you're enjoying the comfort, sound quality and noise cancellation of the WH-CH720N headphones. Your recommendation means a lot to us!

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi Gabby!
We are thrilled to hear that you’re finding the WH-CH720N so comfortable! It’s great to know they are a perfect fit for your daily routine and that you're happy with the value they provide.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello AlbertoO,

Thank you for choosing Sony!

We're beyond pleased to hear that you’re enjoying the WHCH720N! It’s fantastic to know that you appreciate the sound quality and the secure fit. We're committed to delivering exceptional products to our customers, and we're thrilled that you are having such a positive experience with our brand.

Best regards,
-Fred

Hi AdewaleF,

We are pleased to learn that your WH-CH720N headphones are proving to be such a reliable companion for your daily listening! We designed these to be our lightest overhead wireless noise-canceling headphones yet, ensuring that "easy" setup leads directly into hours of effortless comfort. We are also glad the Bluetooth 5.2 integration made your initial setup seamless, allowing you to dive straight into the high-quality sound provided by our Integrated Processor V1.

Thank you for trusting Sony.

Best regards,
Dominick

Hi Mkboe, We're very grateful for this positive feedback! We're really happy to hear you're very satisfied with the excellent audio and noise cancellation of these headphones. Good to know you point out the amazing battery life that is also noteworthy. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for choosing Sony! -Jess

Thank you for the review, KhurramS!

We are so glad to hear your WH-CH720N headphones served you well for over a year and a half! It’s great to know they were going strong, but we were so sorry to hear about your fall and the damage to the headphones. We hope you are doing okay!

If you're looking to get back to your music, feel free to check out our latest deals on the same model. We'd love to have you back in the Sony family!

Thank you for choosing us!

Best regards, Gus, Sony Social Media Team

HI Enva,

We're delighted to hear how much you love the performance of the WH-CH720N headphones! We engineered them to deliver fantastic sound quality and powerful noise cancellation in a lightweight and comfortable design, which is perfect for extended listening. We're glad you're also taking advantage of the built-in equalizer in the app to customize your audio experience.

Thanks for choosing Sony.

Best regards,
Eliab