Customer Ratings & Reviews

Hi MeganD,

We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.

Thank you for choosing Sony.

Best regards,
Dominick

Hi Linnette100PERCENT,

We are thrilled to hear that you're enjoying your WH-CH720N headphones! We take great pride in delivering high-quality sound and industry-leading noise canceling at an accessible price point.

Thanks for choosing Sony. 

Best regards,

Eliab

Hi DelphinaB,

We are really happy to hear that you are loving your new headphones! It is wonderful to know that you find them so comfortable to wear, and we are truly touched that you would consider purchasing them again as a gift for others.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi JjK1,
Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.

To get your connection back on track, please try these troubleshooting steps:

-Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.

-Delete the pairing information from both the headphones and your device, then pair them again.

-Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input. Thanks for choosing Sony headphones.
Warm regards,
Estefany

Hello Helen,

Thank you for choosing Sony!

It brings us great joy to hear that you find the WHCH720N headphones to be a great choice for noise canceling. We're glad they’re enhancing your listening experience and proving to be the ideal option for you.

Best regards,
-Fred

Hi Suzi, Thank you for sharing your thoughts and experience using your WH-CH720N! We're glad to hear that you are comfortable using your new WH-CH720N headphones and you appreciate the noise canceling feature and sound of it. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. Thank you for trusting Sony! -Jess

Hi Valerie, we're glad she loves her new headphones! Thanks for choosing Sony! ~Earl

Hi Jessica,

It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.

Thank you for being part of the Sony family.

Best regards,
Dominick

Hi mike, We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl

We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team

Hello JesusO,

Thank you for choosing Sony!

It brings us great joy to hear that the WHCH720N headphones impressed you with their great sound, perfect size, and excellent value, along with the outstanding service and smooth delivery from Best Buy. Thank you for your 100% recommendation!

Best regards,
-Fred

Hello YashNegi!
Thanks so much for taking the time to share your feedback with us regarding your new WH-CH720N headphones.
We are delighted to hear that they are providing you with an excellent experience!

We built the WH-CH720N with incredible features specifically for listeners like you! They offer Digital Noise Cancelling technology. Plus, with up to 35 hours of battery life and DSEE (Digital Sound Enhancement Engine), your tunes stay sounding fantastic and last all day long.

Thank you for choosing Sony!
Best regards,
Estefany

Hello ITGeo,

Thank you for choosing Sony!

We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.

Best regards,
-Fred

Hello TerryC, Thanks for sharing your feedback. We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N noise canceling headphones. Thank you for trusting Sony! Vincent

Thank you for the fantastic review, LaurieR!

We’re so glad to hear that your WH-CH720N headphones are making your travels much more enjoyable! We designed these to be lightweight and effective at blocking out engine drone, so it’s wonderful to know they’re helping you stay immersed in your shows and music while flying.

Thank you for choosing Sony for your travels, and we wish you many more peaceful flights!

Best regards,
Gus, Sony Social Media Team

Hi WilliamJ,

We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.

Thanks for choosing Sony.

Best regards,

Eliab

Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi Direwolf,

We are so glad to hear that you and your loved ones have enjoyed the WH-CH720N over the years! It is wonderful to know they have been such reliable travel companions for you.

Thanks for choosing Sony.

Best regards,
Eliab