Customer Ratings & Reviews

Hi LobsangD, thanks for choosing and purchasing our product. We're glad you like the sound quality and battery of the WHCH720N. We're sorry to hear that you have a physical damage issue with your Sony unit.

Sony's warranty policy does not cover physical damage. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.

We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:

https://www.sony.com/electronics/support/articles/00006741?utm_source

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contactlanguage=en_US&category=headphones

~Earl

Hi Stev3n,

We're thrilled to hear that you love the quality and value you get from Sony, and that you are enjoying both your soundbar and the WH-CH720N Wireless Noise Canceling Headphones!

Thanks for choosing Sony.

Best regards, Eliab

Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi RobinH,

We are honored to hear that the WHCH720N is providing the volume and clarity needed for your family member to enjoy their favorite shows. It is wonderful to know that our headphones offered the perfect solution for his specific listening needs and that you were able to secure them at such a great value.

Thank you for choosing Sony!

Regards,
Dominick

Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hi StefaniaD, Thank you for your review of the Sony WH-CH720N headphones! It's great to hear that you're enjoying the sound quality, comfort, and ergonomic design. Thank you for choosing Sony! -Carl

Hello AdriannaC,

Thank you for choosing Sony!

We're excited to hear that your son loves his WHCH720N headphones and that they have become his go-to choice for listening to heavy metal. It is wonderful to know the sound quality resonates so well with his music taste. While we certainly hope he enjoys the replacement pair just as much, we do recommend keeping an eye on those volume levels to protect his hearing and keep the drivers performing at their peak. We truly appreciate your loyalty and are glad the warranty process is making it easy to get him back to his music!

Best regards,
-Fred

Hi YamiletM,

We truly appreciate you taking the time to share your five-star experience with the WH-CH720N. We are so thrilled to know the noise cancellation is performing powerfully for your listening needs.

Thank you for choosing Sony and for your strong recommendation!

Regards,
Dominick

Hi acdisneyfan, We are glad to hear that your daughter lovers her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi TraciS, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi EliR,

It brings us great joy to hear that your headphones are working so well for you! We are especially glad that the long-lasting battery life is making your listening experience more convenient by letting you go days without needing a charge.

Thank you for trusting Sony.

Best regards,
Dominick

Hi VershellC,

That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.

It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.

Thank you for your fantastic 5-star review and thank you for choosing Sony!
DiegoV

Hi Angie, we're glad you are happy with your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl

Hello Nodisplayname,

Thank you for choosing Sony!

We're excited to hear that the WH-CH720N headphones have pleasantly surprised you with their quality and performance. It's wonderful to know that they quickly became a favorite, especially given how they stepped in when you needed a reliable pair. Your positive experience encourages us to keep delivering great value and sound to our customers.

Best regards,
-Fred

Hi JeanetteH,

We are truly heartened to learn that your children are enjoying their new headphones! We aim to provide high-quality audio that everyone can enjoy, and it is wonderful to know that you are happy with the quality and value of your purchase.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Good day EliS,
That's great! We're glad that you like the noise canceling feature, sound quality and comfort of our Sony WHCH720N to your ear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco

Thank you for the fantastic review, Nicole!

We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.

We are so glad they have become something you "can't live without" now!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team