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Customer reviews

Rating 4.2 out of 5 stars with 2837 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 2,837 reviews
  • Rated 2 out of 5 stars

    poor material

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    earphone cushions decompose in less than a year of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken and had to return. Had the same exact pair previously and they seemed to work fine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad salesperson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ask for something easy to install because I am a 76 year old female. The salesman that help me assured me it would be easy. I had to hire someone to come and do that for me! I was upset!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in Sony. Purchased as a Christmas present for my Mom. First pair didn't work. Exchanged for a second pair from Sony. They didn't last long either. rec'd a new rechargeable battery from Sony and still having trouble working. Giving up and choosing another type for Mom. $100 wasted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got this home it worked for a little while I thought That I had not charged it long enough however it would not charge no matter how long I left it on the charger

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    William

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman recommended this product. However, the Geek Squad set up the new television and informed me that the headphones were not compatible. They suggest Blue Tooth wireless. So, I returned them to the store and know nothing about their quality. So, discount this review.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sony head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to get this item to work and failed. Went back to store for help but failed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is pretty bad, more like a $10 pair of earbuds, and it disconnects frequently even when sitting two feet from the radio with nothing in the way.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd set due to first set not working properly. This set will not work with my current entertainment system. Brand new and not able to use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the greatest have a hard time hear7the TV make my whole world and my wife's too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, just to large to fit my head. They were also rather heavy. maybe for a larger person they would fit perfect. I returned back to the store with no questions asked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to work with Samsung Frame TV. Geek Squad set up tv. Tried to pair it. Said it needed to charge. Charged it for long time. Never able to pair it. My regular old Beats pods work with it. Heard only a buzzing from these head phones. Too complicated to deal with. I’ll be returning.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Deacent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for tried it it was ok and it will get me through the day

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    please return to store.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    blacks out all the time. always breaks up and have to switch channels.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best product ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my husband due to hearing problems. He loves them. We all don’t have to go deaf.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sucks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never could get a correct radio frequency to make the wireless connection

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    sterling sound in privacy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful acoustics. However, the power goes out after possibly 8-10 hours. Therefore recharging is necessary.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in this purchase! Everything was connected properly, but it still didn’t work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too hard to hook up to tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed or order an adaptor seperately, sound quality was so so.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this headphone. This is the second one that I purchase but just can’t seem to get it to work. Very disappointed.

    No, I would not recommend this to a friend