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Customer reviews

Rating 4.2 out of 5 stars with 2838 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,838 reviews
  • Rated 1 out of 5 stars

    Bad quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth to buy. Sound is so static and not really a surround sound like. I went back to Bestbuy and returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    quit working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. It is difficult to get set on the charger correct so it will charge the Lithium battery. Quite a bit of a hassle. I have had it for over a month and it stopped working last night. No sound out of the headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wireless headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to buy geek squad protection with this item. The charging device for the earphones is flimsy and will stop working. It’s not a question on if it is a question on when. However with geek squad protection you’re able to keep replacing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad! Clicking Noise! Don't buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are terrible. Unless you are one foot away from the TV, they make a double clicking sound. Like a heartbeat. Googled it to trouble shoot, and LOTS of reviews say the same. Returned.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to a friend or anybody that hard of hearing for the TV

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones don’t come with a cord to connect so you have to purchase separately. Even after buying optical cord it still won’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont hold a charge, i leave on charger constantly and only get about 3 minutes of listening. very disappointed i really needed them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The sound cuts out.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of the same product. The first time the batteries would recharge and the sound kept cutting out but I thought it was just a defective headset. This second one cuts out too. I won't buy a third one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get these things to work at all!!! will never buy this product again!!!! I have tried everyway to hook these headphones up, still not working!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Aok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the first one because of high static noise. Bought a second one but had the same issue and Returned them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to sincronize

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit looks great but very difficult to synchronize with my TV

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sony headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend these headphones. They developed a repetitive regular pop when using them after just a few months and still continues. I would not buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A total waste

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless head phones did not work at all. They mad3 a constant irritating noise . Did not work at all. I will need to return them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work for us.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with our smart tv which does not have Bluetooth. Also, when hooked up only person wearing the headphones could hear the tv-no volume for others in room listening to tv.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to Return these headphones. There are too much static noise and the voice of the actors too low. Try with a specialist to fix it, change channel frequency, location, and more, but still the same. So sad because I love Sony.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony needs to update this

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a smart tv this head set will set off the sound from your tv when you use it. Only the person using the headphone set will hear it. You need to buy an optical headphone set.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This not something that I would ever expect of a Sony product. The volume goes up and down, there is static, I have to sit a certain way for a decent use. Customer service was horrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good hardware. Poor software/functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much static. I attempted to connect the device to my TV. Unfortunately I couldn’t get the static sound to stop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging did not work

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an open box item. Charging function did not work, Returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok. Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as comfortable as previous version. Smaller headpiece around ear.

    I would recommend this to a friend