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Customer reviews

Rating 4.2 out of 5 stars with 2838 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 2,838 reviews
  • Rated 4 out of 5 stars

    Good headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only tro had to move Antenna 2 feet away from TVto not to have static

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mr alex

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor headphones no Bluetooth and in the subscription it doesnt say anything specific like Bluetooth or not

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not user friendly, difficult to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to install. Not user friendly. Planning on returning it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      We do apologize for the inconvenience and we always appreciate customers who take time to give us their feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    Headphones purchased on Sept. 9, 2020

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm afraid that the headphones we purchased on September 9, 2020, did not meet our hoped for requirement. We need headphones that would produce the sound coming from the t.v. into the headphones so that we could the mute the sound on the t.v.'s speakers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Better than hearing aids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phoned work well, far less expensive than hearing aids. The head phones have their own charging stand that is pluged in all the time, so you just park the phones on the stand to charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Acted like the transmitter was bad…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At about 10 feet away, I heard statick and pops with any movement. I returned this and purchased the Insignia model. It works flawlessly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cover uncomfortable compared to its predecessor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR PRODUCT...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incoming sound is terrible...would not buy again. CHEAP PRODUCT I bought this because it was "Sony, NOT A GOOD PRODUCT."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for a Christmas Gift for my wife; and they don't work. Can't hear the TV through them, of they skip parts of the words being said. P.S. A new TV also for Christmas.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bruce,

      We do apologize for the inconvenience. In this case, you may refer to this link on how to fix your issue.

      https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00024939

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Better Sleep

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for the hubby so I can sleep and he can still watch TV with out disturbing me ... love them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several times the sound has stopped. I must turn the headphones off, then turn back on for the sound to resume. They are uncomfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant noise interference. Returned same day. No issues with that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    irrelevant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not relevant. I was told my wireless headset that we already had would NOT work with the 75" T.V. we purchased. So we purchased these until we found out the wireless headsets we already had would work so we returned them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device does not support independent listening. DAWW

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DAWW, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 1 out of 5 stars

    Disappointed!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works intermittently, despite daily charging. So sorry as I am the wife who needs my husband to have headphones allowing him to listen at his preferred volume.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not pair up with either of my smart tv’s no matter what I tried. I need them but they weren’t any good to me and so I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Open Box so I could have hit a dud, but it didn't work even after full charge and following set up instructions. Took back and BB rep ordered me Insignia headphones coming tomorrow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage product would not recommend product didn’t work the way it was suppose to was better to throw in the trash a waste of 100 dollars

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FRUSTRATING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for a few minutes....then sound will come back on after you keep turning off and on. Frustrating when you are trying to listen to entire show.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for TV viewing at home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a gift to my father who has trouble hearing and had to have the volume at full level. He know can watch tv without maximum volume.

    I would recommend this to a friend