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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2839 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 2,839 reviews
  • Rated 1 out of 5 stars

    Shameful after purchase non help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When trying to get help on the phone I kept being re-routed to another waiting time. Very phony sevice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never use it...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item did not work for me and it was not what I was leaded to believe. The item was returned to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are analog earphones in a digital age. Useless!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    xxxx

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not work and I cannot get help from your store or Geek squad so plan to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headset earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too cumbersome for spouse to use and store in small sitting area.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having problems installing. I followed the instructions, but once i plug into tv, it only works a few minutes, it does not allow anyone else to hear the tv. It cuts off all audio. This is my second purchase. The first one worked fine!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the typical wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the description before you buy it’s the typical wireless headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RETURNED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ULTIMATELY RETURNED THEM FOR A REFUND, WHICH WAS GRACIOUSLY PROVIDED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working three months after purchase. Very loud static and clicking noise and then died.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work for the tv but not for Apple TV. Just get white noise when I am viewing a movie.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Eh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work like it states it does. Cheaper items work better with fire tv.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not appreciate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried many times have this product product work and nothing did. Tried to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound breaks up. Doesn’t hold a charge. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get it to work called Best Buy got no help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to hook it up and can’t set it up with TV, doesn’t work. Not using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    employes not helping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not get anyone to answer phone to explain how to instail. took back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    volume dial doesn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to return them but the store in Hyannis has been closed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbs down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged all night and still wasn't charged. Went back and bought a different Sony pair

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Having issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make a clicking noise every once in a while, will return to the store if it continues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr cary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse headphones ever. humming sound that makes listening hard.

    No, I would not recommend this to a friend