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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2839 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,839 reviews
  • Rated 1 out of 5 stars

    These suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones that I have ever owned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RF headphones only work with a real home entertainment setup by an A/V professional.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Debra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t work. Had to return. Was very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Had to exchange for different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work, it doesn’t charge and it dyes in 3 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality control. Wire broken in headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a wire broken in headset. Couldn't hear anything out of right ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not adjust to be comfortable. also need to reset with almost each use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful purchase! Only worked for 3 weeks; don’t waste your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    More trouble than they are worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. A gigantic waste of time and trouble

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work intermittently. Very very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones do not work, I will be returning them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for the price. Even if it’s a Sony product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sake, We regret to hear that this unit failed to meet your expectations. We will forward your information to the proper department. Thank you for your feedback. Regards, -Jay Sony_US

  • Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure out. Would not recommend at all

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg47995, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you.


      Regards,
      Erin
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Had to return.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with product. Would never sync..........

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intermittent static regardless of settings. I tried every channel and all the tips but still got a low buzz every 5-10 seconds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these about a month ago. Charged, set up per directions -- some evenings, they work; most evenings, the audio goes OFF. May come back for a few minutes, OFF again. I've read reviews since purchasing and many people do not recommend them. I've thrown the box away -- the headphones will go next. These are not working as they should!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head set is so tight it is uncomfortable. I paid to have it delivered and installed this device didn’t come with The converter you need to plug it into the TV or took it with them the cable box net result is when I use my Roku that I had before the tv The apt on my new tv are bad bad bad!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    clicking & stattic noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I threw the box away so I cannot return these headphones, there is a constant hum and clicking/stattic it's very annoying. I spent $100 + the 2 yr insurance plan so I'm pretty upset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Best money spend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had little trouble connecting it to my phone but once i did works perfect clear and loudest headset I bought

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad quality headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return these headphones. One side didn’t work and the sound was not a stereo sound.

    No, I would not recommend this to a friend