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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2846 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,846 reviews
  • Rated 1 out of 5 stars

    Too complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to work with Samsung Frame TV. Geek Squad set up tv. Tried to pair it. Said it needed to charge. Charged it for long time. Never able to pair it. My regular old Beats pods work with it. Heard only a buzzing from these head phones. Too complicated to deal with. I’ll be returning.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    please return to store.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    blacks out all the time. always breaks up and have to switch channels.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Very good sound quality, comfortable, 10 minute install/setup.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in this purchase! Everything was connected properly, but it still didn’t work.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    sterling sound in privacy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful acoustics. However, the power goes out after possibly 8-10 hours. Therefore recharging is necessary.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this headphone. This is the second one that I purchase but just can’t seem to get it to work. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken and had to return. Had the same exact pair previously and they seemed to work fine.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upstairs we have open loft so I can hear the tv downstairs. I got these headphones to watch tv without hearing downstairs tv and it works!! The only issue I have sometimes is the Bluetooth connection

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not compatible to Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't work with my samsung tv. I tried everything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sucks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never could get a correct radio frequency to make the wireless connection

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    never worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried every setting and configuration on our smart TV but could get only one side to work. Had to return the unit for a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too hard to hook up to tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed or order an adaptor seperately, sound quality was so so.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste Of Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have very poor reception and are extremely staticky even at distances less than 10 feet. The only way to get semi-decent reception is to hold your head facing directly at the wireless tower. I would strongly recommend you not buy these wireless headphones!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not get the head phones to connect to their receiver, returned to store. Customer service was very nice and helpful

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not compatible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought with a Samsung TV to be used on the TV. TV connection not compatible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use. Battery pack cover continues to fall off. It is not what I expected from BestBuy/Sony. I would not recommend this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned after one night of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones produced a very noticeable static noise while in use right out of the box. Not satisfied with quality of sound compared to price paid, I decided to return them the next day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones make it easy to adjust the sound and comfortable to wear

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not quite the solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses the connection to the tv regularly defeating the purpose. I’ll be returning them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless headphones are really nice, set up was easy and work well.

    I would recommend this to a friend