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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2846 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 2,846 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does not work in any of our TV’s including the TV we bought with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these three months and the padding is already coming off around the head and ears. Should have known better because it happened also with the last set I purchased a couple of years before of the same model. Don’t buy these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do a bit more research before you want to get a smart tv with bluetooth. To the point, this series tv will only work with certain models from sony, and they are pretty expensive. FYI, its not Bluetooth, its RF transmitter-per se. ive spoken with sony support.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, THE1!

      Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for the feedback.

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    Need to exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work at all. The signal received was a channel that was not on the screen. We returned them to Best Buy & exchanged them for a set that worked great. They had never experienced that happening prior to our visit. Customer service was phenomenal! Perhaps this needs 2 reviews! The first was unacceptable, The second was awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fair to poor - annoying at times

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality could be better. Also it cuts out and needs to be reset too often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned at least 3 sets of Sony wireless headphones in the past. These were disappointing. They never sounded as good as the other, and the left side of the headphones quit working within a month. I would suggest finding a different product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nice Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Had to return them. Didn't accept optical cable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not connect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get it to pair with TV, even bought additional cable & adaptors but will not pair, get a buzzing sound in headset

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with these headphones. Get static in the volume after about 15 minutes Of use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Captain Crickett

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good to much unacceptable noise that interrupted the movies

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to rate. Headphones not compatible with the TV.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones terrible and cost way too much. They did not even last a year before they went bad and I was not able to use them. I paid way too much for them, and they should not have gonebad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Waste Your Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these when I purchased a new TV, they had to ship them to me so when they arrived there were no batteries, requires a special re-chargeable battery. They sent me another pair and I used them maybe four times and they quite working, I returned for refund and ordered some different ones from Amazon that work great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried to use it with my tv and it did not work with my tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t work! Worked for one day. Trying to troubleshoot. It may be a battery but they are so new, shouldn’t be needing replaced yet. We have been so busy Haven’t returned yet. If someone could help me troubleshoot, I would really appreciate it. Ty

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    do not work w/my Vizio TV (2.5 yrs old)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot get them to work, will be returning them...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is junky. The knobs are hard to find by touch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy these

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant clipping on any channel. No range when going into another room, or It will go static. Feels cheap like Turtle Beach headphones. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head phone is too small.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone ear pads are sized for a kid. The Sony 850 series were larger and fit my ears. I planned to buy the 850 series but no longer carried in the store. Should have ordered on internet store site.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    01/26/23

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not work and a very bad recommendation that they gave me in the store, and the bad thing that I had to pay, They do not work and a very bad recommendation that they gave me in the store, and the bad thing that I had to pay,

    No, I would not recommend this to a friend