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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2846 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,846 reviews
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get it to work called Best Buy got no help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    employes not helping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not get anyone to answer phone to explain how to instail. took back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    volume dial doesn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to return them but the store in Hyannis has been closed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbs down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged all night and still wasn't charged. Went back and bought a different Sony pair

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Having issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make a clicking noise every once in a while, will return to the store if it continues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr cary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse headphones ever. humming sound that makes listening hard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones that I have ever owned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RF headphones only work with a real home entertainment setup by an A/V professional.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Debra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t work. Had to return. Was very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Had to exchange for different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality control. Wire broken in headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a wire broken in headset. Couldn't hear anything out of right ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work, it doesn’t charge and it dyes in 3 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not adjust to be comfortable. also need to reset with almost each use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful purchase! Only worked for 3 weeks; don’t waste your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    More trouble than they are worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. A gigantic waste of time and trouble

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work intermittently. Very very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones do not work, I will be returning them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for the price. Even if it’s a Sony product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sake, We regret to hear that this unit failed to meet your expectations. We will forward your information to the proper department. Thank you for your feedback. Regards, -Jay Sony_US

  • Rated 1 out of 5 stars

    Not good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure out. Would not recommend at all

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg47995, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you.


      Regards,
      Erin
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Had to return.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with product. Would never sync..........

    No, I would not recommend this to a friend