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Customer Ratings & Reviews

$120.28

Customer reviews

Rating 4.6 out of 5 stars with 2894 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,894 reviews
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good investment and the price was fair. I have no complaints at this time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TonM, We are glad to hear that. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Headphone Decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were amazing and offered an opportunity for premium sound. The fit was comfortable and didn't put pressure on the head. Will definitely look at purchasing these as a gift for others. With the discount that was applied because of the sale, these were worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quiet phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, also as they fit snugly noise cancelling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony over the ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound and good noise canceling headphones

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microphone is not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is ok but the microphone doesnot work very well.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pradeep,

      Thank you for your review. While we are pleased to hear about your satisfaction with the exceptional noise canceling function of your WH-XB910N, we sincerely apologize if you are having an issue with the microphone. This is certainly not the experience we wanted you to have. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links:
      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442806.html
      When using a computer - https://www.sony.com/electronics/support/articles/00253325

      I hope this helps.

      Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      BestBuy Username:
      Model Number:
      Issue/Concern:
      Telephone Number:

      Thanks for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and the noise cancellation is amazing !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for a decent price. Great noise canceling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these very much. Just a little tight on the ears. There is no manual, you have to go online. But there are a number of features I didn't know about until I got the manual. They are a little tight on my ears, particularly if I wear them very long. The volume adjustment is a little difficult to get it where you want but a nice feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, great gift, portable and music sounds great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    they are ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they sound good when they work.. connecting them to my Samsung tv the first few times was fine then they started cutting out and laggy....... i tried on my phone and pc the same thing. unfortunately, i returned them. i wasn't a huge fan of the sealed chamber unlike the 900s they were open air. They had issues when you pressed on them etc. the drivers would pop etc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas present

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son loves his Sony headphones, sound and quality are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. The sound is excellent. Great for walking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Acceptable performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acceptable features and moderate bass sound. I’m satisfied with the performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product with wonderful sound!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Wonderful sound awesome value!! Good price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abulldog7, Awesome! Glad to hear that you are happy with your purchase! Absorb yourself in club-like bass for a true music venue experience with improved noise cancelling and wireless freedom. These Bluetooth® headphones are comfortable to wear and let you enjoy your music all day long, while keeping you in touch with friends thanks to multipoint connection and crystal-clear call quality. -Carl Sony_US

  • Rated 1 out of 5 stars

    It only Last 20 days

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am supper disappointed with this product, it was good while it lasted, but the left side broke after only 20 days. I called Sony they said it was a cosmetic issue, so it was not covered by the warranty. Do not buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good sounding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them block out the noise and sounds good feels good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s excellent,voice comes so clear and battery works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound and material quality at a very good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, I love these headphone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are good headphones, just not what I was looking for.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergio,

      Thanks for commenting. It is unfortunate to hear that our WH-XB910N didn't live up to your expectations. We'd love to help you find the best headphones for your needs. May we contact you to get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Issue/Concern:
      Model Number:

      With the WH-XB910N, you can get even closer to your favorite music with the exceptional bass performance and noise cancellation. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10-minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.

      We value you, and thank you for choosing Sony.

      Best regards,

      Romeo
      Sony Social Support Sony_US