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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2894 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,894 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend them. They sound great and are really comfortable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones,

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones sound great feel good and have good sound cancel and teansparency mode. When working out they are a bit bulky and dall off my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvanR,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones. EXTRA BASS™ and Dual Noise Canceling technologies put deep, euphoric sound at the center of your listening experience. Make your party for one last longer with up to 30 hours of battery life plus quick charging. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love!! Have been purchasing for my husband for the last four years. Every Black Friday time I purchase just to have a spare

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Berlin, We are thrilled to hear that you absolutely love your Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it great quality and amazing bass quality. I was able to enjoy my music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey, RachanaD! Fabulous! We are truly happy to learn about your satisfaction with the amazing bass sound quality of your WH-XB910N. Thank you so much for the love and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Black Friday deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound. Even without mega bass, the bass is sufficient

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, That's awesome! We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Black Friday deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound. Even without mega bass, the bass is sufficient

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the same pair and bought these as a gift. It’s a hit. Our family loves them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    #1 Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones!! Worth every penny!! Sound is top notch!! Super comfortable!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable, effective unfortunately, they can't plug in to jack on Lufthansa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my purchase I loved them I will recommend them to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work really well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live for the noise cancellation on these headphones! Overall great sound quality!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well. They work well. They work well. They work well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, LindaP! We're extremely pleased to hear that it suits your expectations. Thanks for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 4 out of 5 stars

    headphone review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were great, only down side was that it wasn’t as loud as i would’ve liked but i got mine stolen:/

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable for long wear. The sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuchikaS,

      Great! We're glad that you like the comfort and sound quality of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are amazing and the feature are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angie, We're very grateful for this positive feedback! It's good to know these are perfect for your lifestyle and you are enjoying the high-quality sound and overall features of your WH-XB910N headphones. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them at work just for noise canceling they think i am listening to music but i am actually blocking everyone out. Hahaha

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dezzy123, We are happy to know that you love your Sony Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Good headphones for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty decent headphone for the price. Has a lot of good features with the app (If you want to EQ a bit). Not the most comfort, a little tight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergioF,

      Very nice! We're glad to hear that you like the price point and features of the headphones. Your feedback is greatly appreciated. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones. EXTRA BASS™ and Dual Noise Canceling technologies put deep, euphoric sound at the center of your listening experience. Make your party for one last longer with up to 30 hours of battery life plus quick charging. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones at a very reasonable price. Sound and bass are really good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Humming in My Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In store they sounded great. When they work normally they work great. However, pretty frequently a humming noise starts occurring in the right ear on the ambient setting. When I switch it to noise cancelling the humming intensifies. It's very uncomfortable to listen to for long periods with that noise. I'm going to see if I can get them fixed but if I can't I will return them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnathan, Thanks for sharing your experience with the Sony WHXB910N Wireless headphones. We're sorry to hear that you are having noise issues with the headphones. Kindly follow the steps in the link below to reset and initialize your headset : https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html

      And as a general recommendation and to ensure you are getting the most out of your device, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements.

      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Got them as a Christmas gift for my 16 year old. She loves them!

    I would recommend this to a friend