Customer Ratings & Reviews
- Model:
- WHXB910N/B
- SKU:
- 6479546
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is definitely there. Sound is decent not the best. Comfortable around my head.
I would recommend this to a friendAdequate Bass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough bass but not the best set I've owned. I liked my BOSE better.
I would recommend this to a friendIssue with HP laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones is not working properly with HP elitebook laptops, the stereo qnd the hands free modes arr not working properly, if I enable both then I am not able to hear the sound in stereo mode
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MOffice, We regret to hear you are having an issue with your Sony wireless headphones. If you are trying to use your Sony XB910N Bluetooth headphones for video calls on a computer, you need to make sure that the speaker and microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party may not hear you. Check out this link for more details: https://www.sony.com/electronics/support/articles/00250089.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony NOT noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took these on a flight from Newark to Cabo and they didn't cancel the noise any better than my JBL head phones, may be worse. Also the words lagged to a movie I was watching.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF, We’re sorry to hear you did not have a great experience with your Sony WHXB910N. To resolve the noise cancelling issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html
For audio sync issues, please try to reset the headphones. Please refer to this link for the resetting procedure: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html
I would also suggest you check the audio/video sync settings on the connected Bluetooth device.
Please note: The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Randomly stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for about 1 year but, after not using them for 5 days, the left side just stopped working. Didn't touch them or go near them...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Micah,
This is not the experience that we want you to have. Pair the headset again with your source device. Make sure to also try multiple sources. Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html
Hope this helps. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Does not connect to Samsung TV's or PS5's
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a known problem. Sony has not fixed and there's no indication of it happening. Great if you just want it for a phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichC,
Thanks for commenting and we're sorry if you're experiencing a connection issue with your WH-XB910N. This is certainly not the news we'd like to hear from you. Regarding your concern, the Bluetooth function of these headphones are designed to receive an audio signal from audio devices that support the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile (Ex. TV, Mobile phones, smartphones, music players, etc.). If your Samsung TV supports Bluetooth A2DP, then you can connect our WH-XB910N so you can get the audio from the PlayStation 5. Please check with your TV manufacturers information to confirm the compatibility. For Bluetooth pairing and connecting instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00159290
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442837.html
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps
Sincerely,
Romeo
Sony Social Support
Not a Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the headphones, the headband hurts my head i didn’t even stand wearing them for 20min i decided ti pay $80 more and got the Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yanireth,
We regret to hear that you were not satisfied with the WHXB910N. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Sony xtra bass headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken product Left ear piece made buzzing sound from the moment i started using them. Had to contact sony for help
No, I would not recommend this to a friendDon’t buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earpiece disconnected 2 months after purchase. Neither Best Buy nor Sony stood by the product. The headphones are flimsy and poorly made.
No, I would not recommend this to a friendDescent headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are not that bad but they aren’t for me
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad white noise when noise cancelling us enabled. They fall off very easy and are not comfortable.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were worth every penny. I use them all the time, they're very comfortable and dont clamp too hard on my head. The noise canceling is nice, they block out sounds pretty well (but not all the way). I like the touch features on the right side, helps to pause music when someone wants to talk right away. The battery life is excellent as well, I can use it daily for weeks without charging.
I would recommend this to a friend - Pros mentioned:Sound quality
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me. Noise cancelation seemed to be off. little bits of background noise would be actively played through the headphones. Sound was good.
No, I would not recommend this to a friend Item damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged when i open the box. I took to best buy but there are not accepting my item to retun.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
great and affordable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for years i was an exclusive apple customer. after my airpod pros started to not hold a charge i wanted to buy the apple over ear headphones, but changed my mind when i saw the price. i wanted something noise cancelling with good battery life that wasn’t $500. after some research i took a chance on these and i am glad i did! they’re comfortable, have an extremely long battery life, and great sound quality!! they connect effortlessly and i love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user823879,
You made the right choice upgrading to the Sony XB910N! We're glad that you like the comfort, battery life, sound quality, and connectivity of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
2020 was better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The previous model was better for sound quality. But its not too bad i guess...im repurchasing the old one while i still can. Try the higher model
I would recommend this to a friendTerrible headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, junk,junk. Do not buy these. I have had nothing but trouble trying to get these to connect.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
HARD HITTING BASS!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have very, very hard-hitting bass. Great for music lovers who like a little more texture on the low end of you songs. I won't suggest these for the studio to make music with, but after you compose your mixes, they're perfect for playback, especially bass-heavy music (such as hip hop, at least that what I use mine for). With Bluetooth features, noise cancelling, and the app for fine tuning the highs, mids, and lows, you just can't go wrong with these. Especially at this price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD,
Fabulous! You've made a great choice! We are truly delighted to hear your satisfaction with the superb bass sound quality, exceptional noise canceling function, reasonable price, and amazing features of your WH-XB910N. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.
Thank you so much for choosing Sony!
- Romeo
One side stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my son for Christmas, last day for return was Jan 16th, right side stopped working and today is February 11th.
No, I would not recommend this to a friendPoor design quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap design headphone. Broke while putting headphone on. Please do not purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VeniceW,
Thank you for the review and we're sorry to hear that your headphones is broken. Take note that the physical damage is not part of the limited warranty. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David