Customer Ratings & Reviews
- Model:
- WHXB910N/B
- SKU:
- 6479546
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Great headphoned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my husband for Christmas and he is loving them for the gym and I wear them around the house. The noise cancelling is pretty good. These aren’t better than the newer model but for the price I think it does all it needs to. I also didn’t realize these were the extra bass and that definitely comes through while listening to like house music and rap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kait924891, thanks for choosing and purchasing our product! We're glad your husband loves it. ~Earl
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor item, the mic is disconnected in between the call. I struggle lot on this
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clicking/static sound in one ear that does not go away. Purchases brand new.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AustinC, We're sorry to hear about the static/clicking issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please make sure to download the latest firmware version of this unit to resolve this issue. For more information, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/software/00268736
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Cheap headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because the quality is not as good as the Sony WH-1000XM5. Of course there is a price difference. You get what you pay for.
No, I would not recommend this to a friendNot bad/ not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad Not great Just okay. I guess it depends what you’re using them for. After seeing the Beats I returned these for those!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GailG,
We regret to hear that you were not completely satisfied with the WH-XB910N. Your feedback is important to us and is very much appreciated. Manuals and guide articles are actually available on our support website to help you achieve the best experience with the headphones. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
very nice just not what i wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they were very nice headphones but not exactly what i was wanting. very worth the price just not what i wanted
I would recommend this to a friend JT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes with poor instructions and not enough information about product on the box. Ended up returning to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jat1,
We are sorry to hear that you had to return the headphones. We have more information about these headphones from our support website: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/manuals. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
To small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return headphones to store due to being too small hurting my ears
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Thanks,
We are sorry to hear that you had to return the headphones. This is definitely not the customer experience we want you to have. Users can always adjust the length of the headband of these headphones according to the size of their head for a better and more comfortable listening experience: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448425.html. We take all user input seriously and will make sure your comments reach the appropriate person.
Sincerely,
Vincent
Sucks
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't show up when searching for devices, modern problems. I smashed them finally. No problems now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD,
We are sorry to hear that. We take all user input seriously and will make sure your comments reach the appropriate person. If you have other concerns or if you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have fallen apart twice. The first time I was lucky enough to have a geek squad protection plan on them. When I did the exchange for the new pair I was not advised I needed to buy another plan since since I had a 2 year plan and it had only been about 30 days (July-August). My daughter comes home from school for Christmas break and they are broke again, this time I cannot replace them because I was not advised I needed to also buy another plan. So now I have to shell out more money for new headphones when I purchased the protection plan for a reason. Best Buy tells me oh well really has me questioning why I shop there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Katrina,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Just get AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality (air pods are much better). The app is good though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaJ, We're sorry if the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience. We do have troubleshooting steps for sound related issues. For low sound quality, please try to:
Turn down the volume of the connected device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer.
Ref: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442877.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Disapointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't pair up with my Sony 85 inch TV. Tried over and over.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're sorry to hear that you're having an issue connecting the WHXB910N to your Sony TV. Please note: The TV needs to be compatible with A2DP (Advanced Audio Distribution Profile) to connect with this headset. Check the device specifications, TV settings, and compatible model list on the link below for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/articles/00159290
If your TV supports A2DP and you're still unable to pair the headset, please follow the troubleshooting steps below:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442824.html
You can also watch this video that covers the steps to pair Bluetooth headphones to your compatible TV.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/articles/00271289
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-XB910N Wireless Noise Cancelling Over-The-Ear Headphones - Black could be better
I would recommend this to a friendNot easy to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated to set up. Not the KISS method I expected from Sony. Would not buy again.
No, I would not recommend this to a friendWouldn’t stay on my head
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps falling of my head had to return. Sound was not bad but I did not keep it long enough.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
Good Headphones. Get the Job Done.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. Sony does well. I will start with my favorite feature: the BASS. I always check for this first and then I see how well the overall quality sounds. These do a great job. The bass is nice while still keeping up with good and clear overall quality. Also, whatever function you need is on the earcup -- on/off, bluetooth connection, noise cancellation/ambient (those are the buttons); and then skip and back and volume up/down and play/pause and such (those are with motions). I will say though, some of the motions were annoying because it would not do what the motion said and sometimes simply because I was moving my hand out of the way, it would do a motion that I did not want it to do, such as go back (as in the song going back). Noise cancellation works really well. Also, you are encouraged to use the Sony app. They are foldable - the earcups can turn and then fold inward to take up less space and then they can go in the carrying case that comes with the headphones. Nice. These are honestly great headphones that do what they are supposed to do and do it well. I recommend. Peace.
I would recommend this to a friend Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bass heavy and the noice cancellation is terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User, We are sorry to hear about your experience with your Sony wireless headphones. You can adjust the bass and personalize your listening experience using the Sony | Headphones Connect app: https://www.sony.com/electronics/support/wh-xb910n/software/00269130. To isolate and hopefully resolve the issue with the noise canceling feature of your headphones, you can follow the troubleshooting steps from this page: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Need app for phone or it doesn't work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues, will only connect with an app
No, I would not recommend this to a friendGood one... but....
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound clarity but in between, sound clarity drops and that's so annoying
I would recommend this to a friendNot Bad For The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones I bought just to chill. Easy to change the settings.
No, I would not recommend this to a friend