Customer Ratings & Reviews
- Model:
- WHXB910N/B
- |
- SKU:
- 6479546
Customer reviews
Rating 4.6 out of 5 stars with 2889 reviews
(2,889 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Battery life, Comfort
Rated 5 out of 5 stars
Great Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery on these headphones lasts forever, the bass is great and adjustable, and they're comfortable to wear! If you're looking for a slightly more affordable option for headphones these are a strong contender.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're thrilled that you are enjoying the battery life, sound quality, and comfort of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fitting especially when I'm wearing glasses. The noise cancelling system is phenomenal, the sound clarity is exceptional and the price point is perfect.
This review is from Sony - WH-XB910N Wireless Noise Cancelling Over-The-Ear Headphones - Gray
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinM, Awesome! We are so glad to hear that you are happy with your new WHXB910N! Thank you for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Tunes out the World
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First thing I have to point out is that the noise cancelling on the WH-XB910N is near perfect! I couldn't even hear my dog barking in front of me with active cancellation turned on. So if the goal is silence, these are great at it. Pairing was a breeze and with the Sony App. One thing I appreciate about Sony's app is that you don't have to sign in and it has its own equalizer. Some hp's require you to use your OS's EQ, which is a terrible idea since I have so many different devices I pair with with different sound profiles. The sound on the WH-XB910N is terrific. I usually prefer open back hp's, but that would defeat the purpose of sound isolation. The sound stage is pretty wide for a closed back set and the bass is deep without distorting vocals and other sounds. The foam seems to have some breathablity since one of my biggest gripes about closed back hp's are the heat. Sony did a great job with the WH-XB910N to keep heat retention low. The WH-XB910N are a great set of headphones for sound isolation and music. Getting the for either purpose wouldn't leave you wanting for more.
I would recommend this to a friend Rated 3 out of 5 stars
Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for phone conversations /////////////////
No, I would not recommend this to a friendRated 1 out of 5 stars
Great until stopped working under a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great until last night, not even a full year and the headphones either no longer pair with any device or shut off immediately after pairing. Have reset the headphones/unpaired and paired devices over multiple times/made sure software was up to date and still nothing. What a joke for a $250 priced headphone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeF,
This is not the experience that we want you to have. Aside from resetting the headphones, we hope you also tried initializing the headset to help resolve those issues. Please refer to the steps on this link:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html
These headphones come with a 1-year manufacturer's limited warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Rated 2 out of 5 stars
Right headphone provide "White noise"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right headphone provide "White noise". Complicated phone management, need application. Need update no clue how to install it. Old days noise cancelling phone for $250 was better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TaxSoftware, We regret to hear you are having issues with your Sony headphones. This is definitely not the customer experience we want you to have. We highly recommend installing the Sony | Headphones Connect app on your mobile device to personalize your listening experience and update your headphones. Updating the firmware of your headphones will improve their general performance and may resolve any possible software-related issues. You can follow the guide here to update the firmware of your headphones: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448434.html. Make sure there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device and you are away from places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Remarkable Noise Cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for 2 years now. The noise cancelling is great. You can make phone calls, change volume, skip music, and even access google assistant just by touching the headset. It provides great bass as well. I will definitely buy again if I had to.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Great pair of headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved Sony headphones in terms of sound quality and features. This product is great for people who can't afford or don't want to pay for the higher price for the 1000XM4. This is also good for people who like more bass in their music but you can lower it with an equalizer in the sony app. thankfully this improves over the XB900 with a carrying case instead of a pouch and also multipoint connection so you can have it connected to your phone and laptop or etc. Inside the box you get the headphones in the case along with a USB type A to USB type C cable for charging and a 3.5mm headphone cable. The headphones are made out of plastic but for $100 cheaper then the 1000XM4 i will accept it. It includes 30 hours of battery life with ANC on which is good. As far as sound goes it is more boomy then the 1000XM4 out of the box but it sounds great. You can still hear the mids and highs as well.
I would recommend this to a friend Rated 2 out of 5 stars
Spend a fewer dollars and get a quality headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not always connect with TV. This should be a simple procedure, but with these headphones it is hit or miss. I also find them far less comfortable that other headphones I have used.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Buy, won't be disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. The sound is amazing and the headphones are comfortable. Battery life is pretty good. I'm happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user653712, We are glad that you like the quality of your Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Rated 4 out of 5 stars
Great sound quality! Chunky look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling and ambient sound are definitely the best part about this headset. After a week they kind of glitched and I heard a terrible static sound to the point where I couldn't use those two settings. This is semi-common with sony headphones though. Mine ended up fixing myself and I love using them when walking around my university. They are kind of clunky and big so they might not be the most stylish headphones ever, but that does not really matter to me. The bass settings are fantastic, and is a perk I didn't know I would use so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatTheCat, Thank you for your awesome review! We are glad to hear that you are happy with your purchase! The WH-XB910N noise cancelling headphones enhance all your low-end frequencies for exceptional bass. A dedicated bass duct on the headphone housing and increased air-tightness between the driver units and eardrums help to create precise, punchy rhythms that lift every track. Yet these wireless headphones also maintain vocal clarity for a wonderfully rich, well-rounded listening experience. -Carl
Rated 1 out of 5 stars
Horrible… Awful… Can’t use Noise Cancelling at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were great for a couple of weeks. But now when noice canceling is on there is a constant humming! The humming is at a frequency that causes my head to feel like it’s going to explode!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphones work great! I did a long time researching what I wanted and it came down to these and skull candy because of price. And for the price you get so much more and when you add the app for the headphones.. it's super nice and just makes these headphones so much more worth it! Please if you are on a budget( wait for sell) and want something good. Get these!!!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great comfy headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!!! I’ve been looking for a decent pair of headphones for a long time. The biggest issue I have when looking for good headphones is comfort but these are incredibly comfy. There’s a lot of features on the app that I’m still learning but it’s super cool and the sound is so customizable. Would def recommend, especially if it’s on saleeee
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Nice sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good , excellent sound, base, connectivity, long battery life
I would recommend this to a friend Rated 1 out of 5 stars
Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is horrendous. Unsure of whether or not I purchased a defective pair but the "extra bass" is non-existent. On max volume, it seems as if they are only turned halfway up. Will be returning ASAP.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Fit, Sound quality
Rated 4 out of 5 stars
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Nice sound, nice fit, noise cancelling is alright, battery life is good.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great battery life is really durable and sits nicely on my head :)
This review is from Sony - WH-XB910N Wireless Noise Cancelling Over-The-Ear Headphones - Gray
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Almudena, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! -Craig
Rated 5 out of 5 stars
Very comfortable and sound really good!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have many pair of wireless headphones, probably about three that are made by Sony. A few years ago I was far from impressed with their headphones and earbuds, and they have definitely had some misses along the way, but all that has been changing for the better over the past several years. These are so far, my favorites not only among the Sony brand but of pretty much all the ones I currently have. What makes this pair different? It comes down to two things for me. The sound and the comfort. Nobody is going to wear headphones for very long if they're uncomfortable or if they just don't sound good to them. Let's face it, headphones, speakers and earbuds are very subjective. They will sound and feel different to every person who listens to them. My personal experience with these has been very positive. They come in a nice zippered hard case with the Sony logo on it. The headphones themselves are black and have a nice modern look to them. They're quite lightweight and they sit very comfortably on my ears. These are noise canceling, so they go completely over each ear. If you're going to buy comfortable headphones, this is a must. I don't care what some people say, the ones that are smaller and sit on top of your ears (you know the ones) will just not sound good in all situations, nor will those types stay in place for very long. These are very comfortable, and I have no problem wearing them for more than an hour at a time. The ear cup pads are soft and pliable, and have a good amount of padding, which also help to make them pretty sound proof. The top band wasn't forgotten when they were handing out the padding either. This has the same soft pliable material on it which complements the fit very well. I've had other brands that skimp on the top padding and they would always give me a headache after a short while. These just feel good. I always listen to music several different ways when checking out headphones. Both methods use my phone, but the first way just plays MP3 files from my Android phones' storage. The second way allows me to stream my .flac music files from my network hard drive. It's always good to try out several different players, and this allows me to do that. No matter what type of music I played, these phones sounded great. The bass sounded deep and full with really good sound pressure levels that make your ears “feel” the music (as they should). The midrange was clear and present without getting lost in the bass. Highs are audible and cut through nicely without being shrill or annoying. I listen to a wide variety of music but I enjoy it all... well, loud. Depending on the app you use to listen to music, your results in volume will vary (mine did anyway). I found that I would have liked just a little more volume at the top. This depends on the recording and the player you're using a great deal, and it's really not too bad, just something I noticed. Playing at full volume does allow the bass end to get a little muddied, but not to any great degree and it can be compensated for by using the app EQ. As far as the noise canceling is concerned I don't for the most part, like to use this type of feature. I don't have much of a need for it. You have your choice of Ambient sound and Noise Canceling. I was able to confirm the Noise Canceling setting does work adequately and I'm happy to say there was really no audible change in the sound of the music you hear, just how much external sound comes through. The controls are surprisingly easy and I loved the way the right ear cup is used as a touchpad. Swipe up or down to raise and lower the volume, swipe forward or back to go to the next or last song, and double tap the center to pause/play or answer the phone. Simple, and intuitive. There's only two buttons total. A round one for power and Bluetooth connection, and an elongated one for noise canceling and ambient. There's also a USB-C port for charging, and 1/8” jack for a stereo cable. Both of these cables are included by the way, just in case you don't have them. They even have a place to store them in the case. There is a free app included for either Android or Apple. It gives you the ability to update the firmware (which my headphones were able to do right after opening the app). It shows the battery percentage of the headphones and offers some transport controls and gives you the ability to change the adaptive sound settings. It also gives you links to the manual, tutorials, an equilizer and the ability to connect to two devices at once. I'm generally not a huge fan of stand alone apps like this because it's just another thing to have to open and use. But for the most part, you don't need it unless you want to update the firmware, so it's not completely ancillary. WHAT I LIKED: - The sound was well balanced and had good clean low end. - The fit and comfort were excellent. - The touchpad controls were easy and very intuitive. WHAT I DIDN'T LIKE: - Bass was a little muddied at high volume, but I would guess most people won't really mind because it's not extreme (snd most people probably don't play at full volume). Very well thought out design overall. Nice job Sony.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Overall very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had these pair of headphones for a month or so, but the quality, sound canceling, and battery life are great. One small issue is that about once or twice every 4 hours in use, it will just disconnect from my phone. Also trying to pair it with my computer has been a bit inconvenient. Since I've only had this for a month, I cannot speak about its durability
I would recommend this to a friend










