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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2893 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 2,893 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    favorite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two for gifts for Christmas - both loved them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Got them as a gift for my boyfriend and he’s obsessed with them. Great noise cancelling, super easy and compact to travel with. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphone just had some issues at time with the cord and head piece but able n to replace them with bestbuy plan

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethG, we're glad you like our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially hesitate to purchase the product, but I am extremely happy with my decision. Excellent sound quality, comfortable, and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Wow!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter thinks these headphones are the best she has ever used! Deep bass, good noise canceling! Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MicheleH, We are glad to hear that! With her new WH-XB910N, she will get closer to her favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. She will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of her headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound and comfortable. Being able to adjust the settings fir my kids was helpful. It glitched off at some point but the problem was reaolved after reset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DalyR, We are glad that you like your new Sony wireless noise canceling headphones and Sony Headphones Connect app works well for your kids. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/downloads. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your employee was great on helping me to find which headphones that would be best for my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony continues to excel.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying Sony's headphones for 4 decades now. They continue to make the best sounding headphones around without being overpriced (and yes, I'm referring to the Beats I tried once).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GrantL, We are glad that you like your new Sony wireless noise canceling headphones. You chose the best brand. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Hurt Jaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked these headphones, however, I think they were too big for me and they actually hurt my jaw and would give me a headache every time I wore them. Unfortunately I had to return them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ConnieC, While we're glad that you like the headphones, we regret to hear that it had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.

      We hope you'll consider Sony in your future purchase.

      Thank you for your feedback.
      Regards,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and loud. My first pair of headphones and they definitely get the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User596875, Choosing these headphones will definitely be worth it! We're happy to hear about your excellent experience with the amazing sound quality, noise canceling. and overall features of your XB910N. Absorb yourself in club-like bass for a true music venue experience with improved noise cancelling and wireless freedom. These Bluetooth® headphones are comfortable to wear and let you enjoy your music all day long, while keeping you in touch with friends thanks to multipoint connection and crystal clear call quality. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    They work great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I’m giving 4 stars is because I just flew with them and guy lost his mind on the plane and didn’t mute him enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenjaminD, we're glad you like our product. Thanks for your review and for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Mrs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fit over my ears. I think the “controls” using tapping.sliding etc are not user friendly what so over. I would not recommend for those functions

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NCtroutman, Thank you for sharing your feedback on your Sony WHXB910N. While we're glad you like the comfortable fit, we regret to know that you find the touch controls difficult to use. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Got a great deal ,But

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume could be higher. Also wasn't a fan of touch control for Volume didn't work as it should

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality! I can’t wear these headphones enough. The noise canceling is good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user871066,

      Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Winner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son. This replaced his previous pair. He likes Sony headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my sister because she travels alot. She really likes them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these headphones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable on my ears! Love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieR,

      Perfect! We're thrilled that you like the sound quality and comfort of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good quality 1 issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and cancel nose very well. The have 1 down fall the volume doesn't get high enough for what i like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for me. Absolutely amazing product!! I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product really good yes great good fun today okay

    I would recommend this to a friend