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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2894 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,894 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Great sound and bass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only downside to this fantastic headphones it the touch controls. Some people may like this but I’m not a fan as when I stream my games i tend to bump controls as i adjust the headset. Other than that this is a great set of headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound good, microphone ok.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and the noise canceling more and audio pass through both work as expected. I am much less impressed with the microphone. There is often a synthetic sound similar to static through whatever it picks up. It can lead you to repeating yourself often. I am hoping to see a firmware update address this one flaw. I put "yes" on the would I recommend them to a friend question, but understand - If I just wanted them for listening I would not hesitate to buy them again. But for phone calls? I might have to look elsewhere. Here's hoping they can update and improve it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewK, Thanks for commenting. We're thrilled to hear about your satisfaction with the amazing sound quality and exceptional noise canceling/Ambient sound mode of your WH-XB910N. We're sorry if you're experiencing an issue with the microphone. Let's try to isolate and fix this problem by performing troubleshooting using this Help Guide link:
      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442806.html

      I hope this helps.

      If the issue persists or you need more assistance/information, please feel free to message us at socialsupport@am.sony.com and we'll be more than happy to assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Issue:
      Model Number:

      We value your input, and thanks for choosing Sony.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sonic range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right next to comfortability and sleek sony design which pairs really well with my outfits, the range of sounds you can get is great for headphones whose battery lasts seemingly forever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abrer,

      Great! We're glad that you like the comfort, design, sound quality, and battery life of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    This headphone very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is very good. Its music is very lively but its bass is at a good level, not too strong. But I still recommend this headset

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhangN, fabulous! We're extremely pleased that it suits your expectations. Thank you very much for sharing your excellent experience with your WH-XB910N and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good pair of headphones. They work really well in the gym blocking out noise and helps me focus. Bass hits really well but leakage of sound is really noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Not Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent mid-range headphones. Excellent bass and the noise canceling is good. The sound quality could be better. Nice app for tweaking your settings. Solid headphones if you're able to get them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cooker1,

      Thank you for the review and we're glad to hear that you like the bass sound quality and noise canceling of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones. EXTRA BASS™ and Dual Noise Canceling technologies put deep, euphoric sound at the center of your listening experience. Make your party for one last longer with up to 30 hours of battery life plus quick charging. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones ive ever had.really nice bass and general sound quality.can hear every part of a song, no static. but i would recommend waiting for a sale

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A1 Purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality & comfort are unmatched for the price highly recommend (they often go on sale!)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancellation and hearing frequency loss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones, paired easily, and great sound. Bought these for the wife to pair with her iPhone and iPad. I also purchased a pair of Sony 910 headphones to compare. I played a track of airplane white noise to test noise cancellation . Her hearing loss is low tones and the Beats did a better job at blocking out the the airplane high noise than the Sonys. Oddly enough I have the reverse with high frequency loss and I much prefer the Sony 910H which better eliminate the low tone rumble. So in a nutshell which has better noise canceling depends on which frequency your ears have lost. We are both happy campers.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome cans

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do the work! I got them on sale for black friday so i got a sweet deal on them. It has a punchy bass. The app lets you set it however you want with many different settings. It has noise cancelling with a touch of a button.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Izzytechguy, That's great! Thanks for sharing your awesome experience with your Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp, clear sound and great bass without sounding muffled, which is exactly what I was looking for. These won the bass category for me over Bose and Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SarahR, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones as requested by my spouse… We have a Martin Logan surround sound system that sounds great! Yet, a bone of contention if I’m up later than her watching a movie. When she hits the sack, I use headphones. I bought these as they were highly rated and on sale! They sound very good for the price point. The noise cancellation is GREAT! I use them when doing yard work and can hardly hear the lawn mower, etc. I recently used them on a 3 hour flight and only heard a little ambient noise. The noise cancellation is also very handy when the wife wants to chat about something / someone she finds annoying…. A very good product for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Headphones needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were on sale and my daughter insisted I get some to try them out sa I didnt have any at all. The noise canceling aspect of it is terrific as the wife was talking to me and I didn't know it. With the bass on these headphones are exactly what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Comfortable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of the sound is amazing! Comfortable on the ears, doesn’t smash my ears in or fold them up trying to hear. Highly impressed with the noice canceling feature.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great. The noise cancelation works perfectly. The sound quality is great. They are very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bvalverd, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality, very comfortable fit design, and superb noise canceling feature of your WH-XB910N. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wired & Wireless Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The best thing about them is they are wired as well so if you are flying and need to use them you can plug them in. Sound quality is great for movies and most music. The noise canceling works well enough. I do like that you can turn it on and off as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    amazing headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really durable, amazing noise cancelling, sat on it about 16 times

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Can't go wrong with Sony.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a high-end headphone with deep bass and noise cancelling. Great product, great price, excellent value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielWinn, We are glad you like your new WH-XB910N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day and crystal clear calls. Thanks to Precise Voice Pickup Technology, which combines two built-in microphones with advanced audio signal processing. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great performance runnn to get these

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal headphones get me through workouts and daily chores excellent sound quality and durability noise cancelation comperablento the flagship xm4 or xm5 series headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaltunO,

      Perfect! We're glad that you are enjoying the sound quality, design, and noise canceling function of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones. They are comfortable and they sound great. I use them for taking calls, listening to music and watching videos on my phone and my tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosT, Awesome! We're thrilled to hear you're enjoying the comfortable fit and great sound quality of the Sony WHXB910N especially for taking calls, listening to music and watching videos. Thanks for choosing Sony! -Sam Sony_US