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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2894 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,894 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy these headphones!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was conflicted on which pair of headphones to buy. This was an amazing choice and I look forward to buying more Sony headphones in the future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS,
      You definitely made the right choice! We're glad you like your WHXB910N headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. We are looking forward to your next purchase. Thank you so much for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Gaming /Music Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson really enjoys listening to these as he is playing games or enjoying his music. He has tried a few, but really likes the quality of these Sony headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeM, we're glad your grandson enjoys our product. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound but weird touch

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great although the sides are a bit sensitive to touch

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when they went on sale and have been using them every time I go the gym. The noise cancellation is great so is the sound quality. Underrated headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItzelC,

      You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice for airplane

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headphones before I went to Uruguay’s trip. my flight was smooth. the sound cancellation is great. i really recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! The sound is amazing. Bought it for my Dad who has trouble hearing the TV. It’s made a huge difference for him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever love them wear them everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound on these so much I got another for a gift. I do feel sony has changed and competing with other company and products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyW,
      Thanks for your wonderful feedback and we are truly happy that you are pleased with the sound quality of our WHXB910N headphone. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 2 out of 5 stars

    Returned it, not good for heavy use phone calls

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these Sony WH-XB910N Headphones with the expectation that they would also be a good solution as a headset for several hours during the work day for business calls and meetings, as well as for personal phone calls. The Good: They did last a few days between charging. The are comfortable. The Not So Good: You can't use these headphones while they are charging, they are disabled during the charging process. Additionally the Noise Cancelling feature is marginal at best, they still pick up a good amount of background noise which can be heard by others. I ended up returning these a couple weeks after purchase and getting the Logitech Zone 900 Headset. The Zone 900's can be used while charging, it's not disabled while charging like these Sony headphones. The Zone 900's also came with a much longer charging cord which facilitated use during the charging process. Additionally the Zone 900's have much better noise cancellation than the WH-XB910N's. I know that typically people who purchase these WH-XB910N's are primarily looking for good listening quality with their music, but having reliable headphones/headset for phone calls and meetings is just as important if not more important to me. As much as I wanted to keep these Sony headphones because they sounded incredible when listening to music, the Logitech Zone 900's were a much better solution for my needs. Please note that I rated these Sony WH-XB910N 5 stars when it comes to Sound quality when listening to music, they are wonderful. If there was an additional star-category for Noise Canceling, I'd give these Sony's 2-3 stars at the most.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headset is 8/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont regret the purchase, I’m mainly a laid back person so the how light it is is a plus but only cons are when laying down and when walking the sound cancellation can make a loud pop other than that the headset is worthwhile

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanM, We appreciate your feedback. If the headphones are not worn properly, the Ambient Sound Mode and Noise Canceling feature may not work correctly. We highly recommend wearing them correctly. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    do noy buy!!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not buy these headphones!!! my daughter had these for a few months and already they are cracked in the spot that you have to stretch to put them on. customer service is horrible and not helpful at all!!! they do not honor there warranty at all. i use to love sony but i will never purchase any sony products again. they worked really well for the first few months. i purchased 2 pair my son bearly wears his so i can't rate his but my daughter wears hers everyday and for 300 dollars you shouldn't have to repurchase every year. that was 600 i spent. a waste of money should have went with bose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great at price point

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation for the average user, comes with nice case, usb-c makes it convenient to charge. Overall excellent at this price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tnp1,

      Fabulous! We are extremely pleased to know your satisfaction with the incredible noise canceling feature, stylish case, USB Type-C for charging, and reasonable price of these headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very soft and it has amazing volume and the noise cancellation works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphone Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphone I ever purchased. The quality is awesome , no regret . Great for a price too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ParchellG, We are glad that you like your new Sony wireless noise canceling headphones. With the WH-XB910N, you will get closer to her favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of her headphones, which combines two built-in microphones with advanced audio signal processing. These headphones also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great quality great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great price for these awesome headphones was going to get a pair of beats and I am extremely happy that I went with Sony instead.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and features for te price, this i bought as a gift for my mom and she loved it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafa, we're glad you and your mom love our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wonderful sound/perfect features

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic sound, good noise cancelling, the ambient sound setting is really wonderful so i can listen to music but still hear my cats destroy my kitchen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dalton Great! We are glad you like your new WH-XB910N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day and crystal clear calls. Thanks to Precise Voice Pickup Technology, which combines two built-in microphones with advanced audio signal processing. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Listen to this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Great sound and lots of bass. Noise cancelling works wonderfully. Super nice upgrade and good price when on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chase, Thank you for the fantastic review! We're glad you like the great sound quality, powerful bass, and excellent noise cancellation of your Sony WHXB910N. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good and works well. My daughter hasn't complained about them. The noise cancelation works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyS, we're glad you and your daughter like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bye bye outside world

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really nice I can't hear anything over the head phone that was nice

    I would recommend this to a friend