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Customer reviews

Rating 4.3 out of 5 stars with 3764 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 3,763 reviews
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can hardly hear Not worth it Don’t recommend it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy something else.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right ear bud went out on my headphones. Do not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 5 uses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure what the deal was but this was a perfect product for me - up until the right side stopped working. No matter how loud I turned up the volume, it was still extremely quiet, and I only used them maybe a total of 5 times. Booooo....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is in lover part of the cable pulling on headphones. Bad design.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't stay connected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting use to using it. Frequently disconnects

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Head set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return them they didn’t work,for but they worked pretty good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because of its price, but I am really disappointed with its quality. The other person on the call couldn't hear me at all. It worked fine except for the calling issue. I wouldn't recommend this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Connection issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This have some issue with connection. The sound quality is fair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These are not the headphones you are looking for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not consider purchasing these garbage headphones. They worked for a week and a half and then the left earbud stopped working. Even when they were working normally, the sound was extremely tinny. Spend your money elsewhere. These are not the headphones you are looking for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor connectivity.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty terrible connectivity. It sometimes loses connection when my phone is in my pocket. Drops connection at random times and the range is quite small. I can barely cross the room without it dropping connection.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its ok but not as expected of Sony brand value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hear lot of back ground noise while in calls Thought of returning it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones for my phone ,the sounds on the headphones was awful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    :(

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery dies quickly and half the time it doesn’t turn on :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst earbuds I’ve ever owned. Got them on sale but even then we’re not worth as little as I paid for them. Poor audio quality, controls were horrid, not good for conference calls which is what I wanted to use them for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    These are okay for short term.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are okay for short term use in your leisure time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wish they would've lasted longer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her headphones but sadly the left one isn't working anymore.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Rvn429!


      We are sorry to hear what happened with your daughter's headphone. We would like to know more from you and help you out. Please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:


      Sincerely,

      Erin Sony_US

  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working less than 6 months after purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE! DO NOT WASTE YOUR MONEY!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GARBAGE!!! So disappointed in these. They kept popping out of my ears, no matter what size adapter I put on them. And then the sound was so lackluster when I played my music. Sony, you must do better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should've known based on the reviews but wanted to try anyway. Trying to hold a conversation wearing these is useless. Have trouble connecting sometimes on the Bluetooth. Very annoying trying to use these i hate i waste my money even buying on sale was a bad idea.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound quality not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pairing process is easy but the sound quality is not good.

    No, I would not recommend this to a friend