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Customer Ratings & Reviews

Your price for this item is $42.99
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The comparable value price is $49.99

Customer reviews

Rating 4.3 out of 5 stars with 2016 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the WI-XB400 Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and affordable price. Many users rave about the impressive bass and overall excellent sound, while others appreciate the comfort and convenience of the wireless design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,016 reviews
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Bad microphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds have to be aligned perfectly. I get lots of complaints that people cannot hear me. I adjust the earbuds and poof they can hear me. Later they can’t hear me again. I have given up on the product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only few weeks of use a left headphone has failed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck the sound sucks and the ear buds are to big.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds like you're in a car when listening to these

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Ear plugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just did not like the design it seems to be made for kids. Not good for walking or working. The wires seem to small and just don’t fit around your neck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse Bluetooth ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth turns off by itself. Horrible quality

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Bad for running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not care for these headphones. They fall out to easily for running but work well for walks and sleeping. Don't hate them too much just not good for running

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much impressed by the sound....bass is ok for this price range....bit heavy cable and earpieces keep coming out...just bought them cause we're on discount but we return thm to buy true wireless ones...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is terrible, falls short of expectations

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of Sony's headphones, so imagine the size of the pill I had to swallow when I used these headphones. I own a pair of Sony's top-end noise-cancelling headphones and use them daily, and while I know these could never sound as good, I was shocked to hear how flat and basic these headphones really were. The clarity isn't clear at all, and even for earbuds, the bass is disappointing. I own a pair of $15 knock-off beats earbuds that offer a richer sound (not just bass, even the highs!). Yes, earbuds don't offer the best sound, but for the price, these fall well short of the bar Sony claims these meet. I am returning these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, RaidenBran!

      We regret to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. Thanks for sharing your feedback.

      -Sam Sony_US

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Very Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not good, every time it’s disconnected, speaker also very bad. I don’t have options to put zero rating.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was horrible. Battery life isn’t the best Spend the extra money and get a better one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    They're pretty much perfect.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect. I wear them like 12 hours a day. My workplace is loud but people can hear me pretty well when I talk on the phone with these. Battery life is great! Sound quality is quite good (death metal sounds awesome) and just in general these are great earbuds. Light and comfortable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sony-WI-XB400 Wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not the one we can use when working out, walking - no physical excersize is possible. The earbuds do not stay in the ear due to the fact that the "control" boxes are just too big and heavy. Therefore, if moveing, those keep the earbuds falling out from the ear. I would never buy it again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The magnet on this suck! .They fall off all the time and won't stay around my neck. The volume is pretty good.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for three days. No able to connect to my phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good sound but they absolutely refuse to stay on.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It defeats their purpose to hands free as they try to fall off at any movement.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Gilly, We are sorry you are having an issue with your in-ear headphones. The headset comes with different sizes of earbuds to ensure there is a great fit for all ear sizes. We recommend using the right size according to the size of your ears: https://helpguide.sony.net/mdr/wixb400/v1/en/contents/TP0002402851.html. We will forward your feedback to the relevant team. -Vincent Sony_US

  • Cons mentioned:
    Cord length

    Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cord was super long and was very uncomfortable. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Been using wired headphone/earbuds with for long time. listening to music. I was skeptical of the sounds of wireless ones. These pair does not disappoint. Technology has advanced. With extra bass which I always prefer but with these pair, treble, middle range, and bass sound are excellent. If I wanted to listen to deeper sound, I use wired pair such as MDR-7503. This pair is best bang for your buck.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Work

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time cut in out there some power off then back on by it self

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great for small ears. Always falls out from weight of cord.

    No, I would not recommend this to a friend