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Customer reviews

Rating 4.4 out of 5 stars with 3847 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and wireless capabilities of the headphones. They appreciate the volume control and hearing aid features, as well as the reasonable price. Some customers have concerns about the static, size, interference, bulkiness, and weight of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 3,847 reviews
  • Rated 3 out of 5 stars

    Not what I spected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is too much static noise when I watching the tv. I'm only 10 to 20 feet away and there's not clear sound. I'm not happy with them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wireless Signal is not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's lot of hissing noise in the background and lots of connection drop-outs....save your money and look for other RF wireless headset.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    much too heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these to use so I could watch tv without disturbing my wife but they are too heavy and cumbersome to comfortably use for that purpose---plus the transmitter also takes up too much space. Maybe they are fine for sitting at a desk and listening to music while you work but not for my purpose. I tried to return them but missed Best Buy's short return window by a day and they would not take them back.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, yankeefred, Thank you for your input. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will forward your information to the proper department. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    Doesn't work with all TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited to get the wireless headphones. Unfortunately there was a lot of static interference. Nothing we did solved the problem. Because of this we returned the product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello peggy1900, thanka you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar. Sonystyle

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Didn't work for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if we couldn't figure out wiring, but these did not work with our television. Worked with Phillips tv but not Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rmfilly, Make sure the jacks are properly attached to the ports. Kindly download and install the latest software version of the TV to minimize and resolve any software-related issues you may encounter. Further instructions can be accessed here: ​https://docs.sony.com/release//MDRRF985RK_EN_FR.pdf. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    Hate hate hate these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm no more than 8' from tv and headset is full of static! If I lean back in my recliner, STATIC!! 150' Is Not true!! WHY DO I EVEN HAVE THESE AT 8' AND STILL DON'T WORK?!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IBought, thanks for your review. We're sorry to hear about this problem that you're having with these Headphones. We would like to recommend to change the channel on this unit. In addition, please check out the following link for more tips for getting the best possible reception https://docs.sony.com/release/MDRRF985RK_EN_FR.pdf. We value and appreciate your comments about this unit. Regards, Dave Sonystyle

  • Rated 3 out of 5 stars

    Ok, will do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is ok but not great. I expected more from a name brand Sony product. The overall price should be lower to achieve the accurate value for this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent set of wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these so I could watch tv at night and not wake up the entire house. They work great but I feel the volume should be able to go a little higher on the headphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the quality is not what I expected from Sony.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of static at least 50% of the time. Stereo sound is not as good as a prior pair that I paid less money for. Not as comfortable to wear either.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimL, We regret to hear that your device's performance failed to meet your expectations.Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Kindly check the link below for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/39681
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Could not use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the earphones because there was no way for me to hook up both the earphones and my stereo to the TV. There is no pass through port on the transmitter.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DougieJ, thank you for your message. That is unfortunate you decided to return the unit back because did not meet your expectations. However, thank you for your feedback.
      -Oscar. Sonystyle

  • Rated 1 out of 5 stars

    short in plug in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked for a time and then cut out . tried again and again on difference stations and days after days and still did not stay working to a complete show or ball game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mediocre sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    static noise was present at all times regardless of what device I was using and the sound was from being clear , even for the price they are pretty bad !!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DestinyDaily,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey

  • Rated 3 out of 5 stars

    Concept is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept of the headphones are great, but apparently we have something in the house running interference with it because there is quite a bit of static noise.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Static

    Rated 2 out of 5 stars

    Not worth the buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of static when fully charged. Does not feel comfortable . I am bald so thst may impact comfort level.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hippieman, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 3 out of 5 stars

    They're just o.k. Nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are just o.k. I do get some static at times when sitting 20 feet in front of the transmitter. Should be more like 59.99 then over a 100.00

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift to use with the tv. They're very large and I thought uncomfortable, but I'm also not use to wearing headphones. We couldn't get them to work. Don't know if our hookup was wrong or if our system was incompatible, but I returned them. I ended up with a store credit because it's the only tv compatible set they stocked in the store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hollow Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is OK but sound is weird. It sounds hollow. I returned for a pair of Sennheiser. Much better quality and most important sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ffrog, we're sorry to hear that you've encountered this problem and decided to return the Headphones. We apologize for the frustration and disappointment this has caused you. Your feedback is highly appreciated and we will forward your post to the proper department. Thank you, Dave sony_US

  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of static reception not good at all. Loose fitting

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Express7, Make sure to put the transmitter away from metal instruments, steel file cabinets, etc. These may reduce the reception range or cause interference.For other tips for better reception, visit this page: https://docs.sony.com/release//MDRRF985RK_EN_FR.pdf. Thanks! -Vincent sony_US

  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Too heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is too heavy on the head and the weight is a problem. The quality of the sound is ok.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Utexaslawyer, Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. Thanks! -Vincent ​ sony_US

  • Rated 2 out of 5 stars

    Not great reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do NOT have good reception. In my bed I couldn't hear the tv good from all the static.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi leneed, This system utilizes very high-frequency signals in the 900 MHz
      band so the receiving performance may deteriorate due to the
      surroundings. Check out some tips to get a better reception: https://docs.sony.com/release//MDRRF985RK_EN_FR.pdf. -Vincent sony_US