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Customer reviews

Rating 4.4 out of 5 stars with 3847 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and wireless capabilities of the headphones. They appreciate the volume control and hearing aid features, as well as the reasonable price. Some customers have concerns about the static, size, interference, bulkiness, and weight of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 3,847 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    would not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item would not recognize my TV , so it did not work , returned to store .

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grog, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us your feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Basic Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lack of tone control; Volume control not easy to use; Connectivity is limited; Head band not adjustable enough.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brooklyn, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 2 out of 5 stars

    Poor noise quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headaphnes are being used while running on a treadmill. The sound quality and tuning is terrible when I'm moving.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase item to listen only at night while family sleeps. The signal at first seems fine but after 20 minutes of use the base looses signal. The base starts to blink without Sound . Also to turn ON the base you would have to unplug the power from the back to reset. There is no on/off switch on the base. Poor engineering design and not worth the money spent.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work at all with the three tv'so I have at home. Waste of time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like these. The base had to be hooked up to the TV and the headsets didn't fit me comfortably.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arf808, We regret to hear that this unit failed to meet your expectations. Your feedback is highly appreciated. It will be a big help in improving the quality of our products. -Jerome sony_US

  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Didn't fit head of an adult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't fit head of an adult women. Returned to store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I do not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fourth headset (this model) I have bought over the past 4 years. Still have the other three. They all work about the same. When u pause your tv you get really annoying static in your ears. You have to shut the headset off to avoid it. If you remember to do it. This is defintely the lower end for Sony's headsets.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BonBon, We are sorry to hear this. This may be resolved by turning on the AUTO TUNING of the headphones. For other details on how to get a better signal and minimize issues, kindly go to this link: https://docs.sony.com/release//MDRRF985RK_EN_FR.pdf. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Pros mentioned:
    Battery life, Range, Sound quality

    Rated 4 out of 5 stars

    Pretty Good TV Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these so that I am not awakened by the surround sound stereo at night while my boyfriend is playing games and watching TV. The sound quality is pretty good. Even compared to our surround sound these earphones provide detailed sound that is controlled by the wearer. The distance is great. Our house is not big but there is no problem with interruption when walking through different rooms or even going outside. The battery life is great. My boyfriend pretty much watches TV all night (night shift worker) while I am sleeping and they haven't died yet. He is pretty good about putting them back on the charger when not in use. My only complaint is that they do not come with an adapter for different sized earphone jacks. For some reason I can't get the audio output to work with our surround sound and the earphone plug in is too small to fit the one on the front of it. I had to plug them directly into the satellite so they cannot be used with the rest of our electronics that run through the surroundsound (DVD, Xbox) unless they get moved around or until I buy an adapter for the earphine jack. You can still have the TV volume on outside of the earphones this way though. I am not sure but I think running them through the earphone jack will cause us to only be able to hear sound through the earphones. Pros: Great sound, range and battery life Cons: No adapter for the earphone jack

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Let's my wife sleep while I listen to TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the whole basic concept but it's really annoying to listen to skipped sentences.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I could not get the headphones to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get the headphones to work. When I called Sony tech support, the tech did not even try to troubleshoot. He suggested I take them to a warranty place to get them repaired. When I told them they were brand new and I thought maybe I just needed help making them work, he told me to just return them, which I did.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good but noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a lot interference on the headset, the radio doesn't work properly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It is incomplete feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not usefull for several tv 's. I can not use with netflix

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gipsie, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us your feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is poor. There are better options and cheaper.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Templar, thank you very much for taking the time in writing us your feedback. We are sorry to hear that you did not have a positive experience with the headphones. We'll inform the team about this and make sure that improvements and changes will be made if required. Thank you for your valuable input. Best regards, -Mark sony_US

  • Rated 2 out of 5 stars

    Didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will need to bring back to store to see if product defective

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not adjustable for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headset 2 big, can't adjust, 2 much static always.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buzz and clicked.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made all kinds of static, noise buzzes and clicks. spent a needless two hours getting nowhere. Even turned off the power to the house and hooked it up a battery run laptop. Same results. Returned it. Find it hard that Sony would put their name on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Sound and build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product open-box style which I don't know if that's matter or not. But when i put the headphones on, they felt cheap and rough, and the sound quality was horrible and had a lite ring or beep when you turn on the headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Danny, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps are available in the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/37670. Oscar. sony_US

  • Pros mentioned:
    Battery life, Range, Sound quality

    Rated 5 out of 5 stars

    Reliable, long lasting battery, and worth it!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, GET THE BB PROTECTION PLAN! Not just for this but for any electronics over $50 in cost. Granted I have 2 young kids but they did break my first set and with the plan, replacement was easy, took base & cords back with receipt and walked out with a new set. LOVE the fact that these have a feature where you don't need line of sight for transmission. I can walk into another room on the same floor and no sound loss. The ear cups are enclosed so I can hear it and they are adjustable so I can keep one ear uncovered easy if I want to listen for the kids. I use them in my bedroom to let my husband sleep if I want to watch TV or a Blu-Ray. They offer great sound for me and I didn't have to spend a ton to get it. In fact, I thought about upgrading and decided against it simply for the no line of sight sound feature, I really need to figure out the name of that. The battery lasts for days off the stand just watching for a few hours at a time and I don't need to treat them like glass.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The head phones crackle and the voice is in and ou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product the voice crackles and goes in and out of connection. I would not recommend this product. I wuld have returned it but by the time I set it up the 15 day return period had been passed

    No, I would not recommend this to a friend