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Customer reviews

Rating 4.4 out of 5 stars with 3847 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and wireless capabilities of the headphones. They appreciate the volume control and hearing aid features, as well as the reasonable price. Some customers have concerns about the static, size, interference, bulkiness, and weight of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 3,847 reviews
  • Rated 1 out of 5 stars

    Returned after a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones kept breaking up and getting static spots. It didn't matter where I put the transmitter, it kept happening. I took them back and got the Insignia head phones, and they work great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product I ever bought. I had to return it right away, but was surprised Sony would sell something so terrible. I used to think Sony was the best brand and that all Sony products were top-notch. Now, I'm not so sure.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these headphones - everyone in the room could hear the volume - thus defeating the purpose of them. Besides for that the quality of sound was not good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Betty2345, thank you for your message. It is unfortunate the Headphones did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    some problem with audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed unit in TV and phones - audio comes thru but problem with reverberations. Plan to talk in person with one of your people to seek a solution.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monty, Make sure not to place the transmitter on a metallic table. If you connect the transmitter to an A/V component using the headphone jack, lower the volume level of the connected A/V component within the range where the sound is not distorted. Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We'll forward this to the proper department. Regards, Vincent sony_US

  • Pros mentioned:
    Comfort, Range, Sound quality

    Rated 5 out of 5 stars

    Easy to use, Excellent Sound Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After charging the headphones the set up took about one minute. Sound quality is very good, including stereo. Range is good as long as you stay within direct view of the base, walking into the next room often leads to static. I do not like headphones as a rule. Having things over my ears feels unpleasant to me. That being said, they are comfortable and the volume setting / on and off switches are easy to use. I use these headphones to watch TV when my wife has fallen asleep and I do not want to disturb her, and for this they work great.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Volume control

    Rated 5 out of 5 stars

    Wireless headphones work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what they are, they work great. No interference issues really. Sometimes it will breakup and if it does, just turn it off and back on again. I had to do this once or twice. Also has pretty good range. I have no problems getting up and going into the kitchen during a commerical break. And the kitchen is on the other side of the house. Easy enough to install, I just hooked it up with the 3.5mm jack to the TV out and let it charge up. Turn it on and slipped them on and it work like a charm. It should not be a problem for anybody that's not tech savy. These are pricy for what they are. Not really made for the long haul either, kind of on the flimsy side.But then again, I have never owned any other wireless headphones. The sound is ok and the volume is good. I can hear now without rattling the neighbors windows being I am half deaf these days. AND they can get hot to wear, not looking forward to the summer nights. The stereo features are lacking, but work. And they seem to slide around on my head, but I am sure I am not using them as intended. Just throwing that out there because I doubt I am the only one using them to watch TV in bed. I can now watch TV without bugging the wife....... I can now understand what is said on the TV........ And I am pleased as punch...................................

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good quality headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Reasonable price for very good sound. When within range. Static shouldn't interfer with your listening as long as you are stationary. Build quality is excellent if not over done. Cons: Heavy. The specs call it 11.3 ounces, your head will call it 3 lbs 11 ounces. Forget any real excersize while wearing these, they are too heavy to stay put unless you are staying put. Ear cups surround the ear and are perfect winter wear. But if you keep your house at 70 your ears will be hot in minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    too large ,bulky and flimsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    volume button too hard to locate when using headset, no fine control at low volume base too large to put on tv cabinet

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi henry, we regret that the headphones failed to meet your expectations and we thank you for taking the time in writing us your feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Heavy on her head

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were bought to aid her hearing the TV. They were very uncomfortable to were and she gaqve up trying to use them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Toolman, Sony takes into consideration all good or bad feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work at all. I am returning these expensive headphones as soon as I finish my school semester. Useless article for $100!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sticky!, That's not supposed to happen. We'd like to do what we can to assist you. Please send us an email to [email protected] with all the details, please include your contact information, model and serial number with the purchase date according to the receipt and I or one of my colleagues will review it and see what the best course of action is and get back in touch with you. Thanks ~ JeannetteSonystyle

  • Rated 1 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sitting 15' ftom the receiver and in cuts in and out frequently. It is suppose to be better than that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones were horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were terrible. They only worked for 5 minutes each night and would short out and no sound could be heard at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned Merchandise ~ Inoperable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a open box sale item. It did not function when I connected it to my system, so it was returned.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, davi It is sad that the headphones had to be returned. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just static and screeching noises worst ever I returned them and bought the 175s which are awesome

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KierasDaddy, We regret to hear that your device's performance failed to meet your expectations and was returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was only 10 feet in direct view but it would get fuzzy when I moved my head left or right. Not for me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zacster,
      Please check the link below for further assistance.
      https://eservice.sony.com/webrma/web/index.do
      Thanks,
      >Joffrey

  • Rated 1 out of 5 stars

    Failure to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit fails to work for more than 10 mins even after being on the charger all day Need to return

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Broncoman1, thank you very much for taking the time in writing us your feedback. We are sorry to hear that you did not have a positive experience with the headphones. We'll inform the team about this and make sure that improvements and changes will be made if required. Thank you for your valuable input. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive not worth the value and sound is ok. Too much static at distance of 10 feet or more

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rocky, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps ca be found int the next link: https://us.en.kb.sony.com/app/answers/detail/a_id/39681. Oscar. sony_US

  • Pros mentioned:
    Comfort, Range, Sound quality

    Rated 5 out of 5 stars

    It's quiet in my house now!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these about 4 months ago, for my girlfriend, to watch tv. I can now watch my tv without having to hear hers. She has a hard time hearing the tv, so she turns it up rather loud. These are prefect for her. She likes them and uses them all the time. She likes that she can walk around the house and even outside and still hear the shows. There is no static and the sounds is clear. I guess they could get uncomfortable if you wear them for seveal hours.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Static

    Rated 2 out of 5 stars

    Not What I Had Hoped For

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In part, I purchased these headphones because of the many positive reviews on this site. While I don't doubt that the other reviewers were quite satisfied, I was not. These are fairly substantial headphone and I found them to be comfortable. Set-up was quite easy. The down-side, for me, was the significant amount of static that I could hear. Changing settings did not resolve the problem. My guess is that the static was environmental. While I would not recommend this product you might find it worth a try. I tried the headphones and returned them

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AMH, thank you for your message. That is unfortunate that the Headphones did not meet your expectations and decided to returned it back to the store. However, thank you for your feedback. Best regards, Oscar.Sonystyle

  • Rated 1 out of 5 stars

    Staticky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I work till midnight and want to watch tv without disturbing my wife at that hour.

    No, I would not recommend this to a friend