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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3847 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and wireless capabilities of the headphones. They appreciate the volume control and hearing aid features, as well as the reasonable price. Some customers have concerns about the static, size, interference, bulkiness, and weight of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 3,847 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great option for hearing-impaired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my Mom, who has some hearing loss. We originally bought her TV Ears, which were effective, but not very sturdy. These have turned-out to be a great upgrade for her, and for not much more than the "Ears". We havevtwo set, one for the family room TV, and one for her bedroom, but she can also invite a friend to watch, as the headphones can be set to either work on different channels or the same. We are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Static

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some static when moving around.Is very good when sitting in front of TV.

    I would recommend this to a friend
  • Pros mentioned:
    Volume control

    Rated 4 out of 5 stars

    Decent Bluetooth Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pair nicely with my iPhone and while listening to music if a phone call comes in I can take it handsfree via the built in speaker. With the iPhone I can use the volume control on the phone and/or headphones. For the TV I am connected via the audio out: i put the TV on mute and adjust the sound level with the head phones. The headphones keep my ears warm on cold winter days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones. I use them to watch tv after my wife is asleep. I had another pair years ago that didn't work well, so I was skeptical of these. However, I have been pleasantly surprised.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound. Can actually walk outside and still hear the program, great range. Worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume control

    Rated 5 out of 5 stars

    Just want I wanted!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect! Sound quality is amazing! Can listen to movies as loud as I want & no more cranky neighbor!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these while watching tv. Very comfortable and great sound quality. Well done Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install holds a charge real good sound quality and separation

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Less than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm normally a fan of Sony products. I have two Sony Blu-ray DVD players, a Sony audio-video receiver and a digital camera. The wireless headphones have been a big let down. My GF bought me Bose wireless Bluetooth headphones for Christmas but I was big time disappointed with them; they wouldn't work with hardly any of my Bluetooth devices, including the Sony receiver, although supposedly Bluetooth enabled. I return those and bought the Sony wireless headphones, mostly to watch TV late at night so I could watch TV and not bother others. The sound quality is barely acceptable. On all channels there are noticeable clicks and breaks in the sound. I seriously thought about returning these too but I've watched a couple movies and got used to the lack of decent quality and use these only late at night when I'm tired and don't really care, so I'll probably keep them. Plus I hurt my GF's feeling once with the Bose ones and don't want to do that again. But I will add that being said, I wouldn't touch these if you want a quality product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PropMan, thank you for taking the time to write a review. We apologize for the disappointment this has caused you. If you experiencing distorted or intermittent sound (sometimes with noise), please check out the troubleshooting steps below:

      -Charge the headphones. If the power indicator is still off after charging, take the headphones to a Sony dealer.
      -Use the headphones near the transmitter, or change the position of the transmitter.
      -Do not place the transmitter on a metallic table.
      -If you connect the transmitter to an A/V component using the headphone jack, lower the volume level on the connected A/V component within the range where the sound is not distorted.
      -Change the radio frequency with the CHANNEL selector switch on the transmitter, then set to the same radio frequency with the AUTO TUNING button on the right housing of the
      headphones.
      I hope this helps, Dave

  • Rated 4 out of 5 stars

    Overall good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a little hard to set up at first (hard time finding out where to plug it into the TV). But once that was taken care of, all was good. THANKS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Range

    Rated 5 out of 5 stars

    Great sound really comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range, fits like I was measured for it, extreemely comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Volume control

    Rated 5 out of 5 stars

    Great for people with hearing issues!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad is in the beginning stages of losing his hearing from years on the job as a diesel mechanic. He hates hearing aids!! He can put these bad boys on and turn it up while allowing the volume for other viewers to remain at a normal level. These headphones were not only recommended by the Best Buy team but also online reviews were excellent! Better than Bose and Beats!!! We are all happy and able to enjoy television together!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Over the ear blocks unwanted noise. Sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth and great sound for the money and the battery lasts for several movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    EXCELLENT SOUND QUALITY AT A AFFORDABLE PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my doubts that at such cheap price - these headphones would be like the ones I returned - full of static and of limited range. What a surprise - clear with a long range away from sound source. Only complaint is after using for more than an hour - ears get hot and squashed against my head. Perhaps Sony can loosen the over-the-head strap to give less pressure?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes it much easier to understand what is said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it much easier for my husband to understand what he is hearing when listening to the TV, without having to turn the volume way up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and comfortable listening aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought one previously and my wife insisted on using it so my only choice was to buy another one

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my older version of the Sony wireless headphones with these and was amazed at the improvement in quality. The audio is clear and crisp, the fit and finish of the device is greatly improved also. They sit nicely on the ear. I wear these while walking on my treadmill for 30-40 minutes 6 days a week, so they get used quite a bit. Music or television, the sound quality remains consistent. I'd highly recommend these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great if you don't wear glasses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sets up quick nd easy. Was previously using tv ears. They were uncomfortable in ears for long periods of time. Bought these to replace. Cheaper than tv ears. More comfortable. Blocks out more noise. Drawback is if you wear glasses they were not so comfortable, especially if you wear bi-focals. Tended to move glasses.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this easy to use right out of the box. The charge lasts for several days. Then just put on stand and it is ready for use the next day. Now I can't do without it. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought this for me so I can watch TV while the rest of the house tries to sleep. Works great, comfortable even after a few hours of wear, and the price was good. The only problem I've noticed is it will occasionally lose connectivity and shut down. The TV volume has to be turned way up to ensure it registers input sound but still has moments when it doesn't register and shuts down.

    I would recommend this to a friend