Customer Ratings & Reviews
- Model:
- SRSXB100/B
- SKU:
- 6538164
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the XB100 Compact Bluetooth Speaker for its sound quality and portability. Many appreciate its battery life, connectivity, and convenient size. While the design and water resistance are also liked, some customers feel the volume could be louder and desire more power.
This summary was generated by AI based on customer reviews.
Not for a room
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the sound. I wasn’t expecting an amazing sound but at least to have a good range for a small room. The sound is not great and almost like mono instead of stereo.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emelki1968, Thanks for sharing your experience with the Sony XB100 Bluetooth speaker. We're sorry to hear that you are not impressed with the sound quality and level. Kindy check the link below : https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html There are a few steps you can perform to improve the sound quality of your speaker.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
this product will not play any music!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this! - this product will connect via bluetooth on iPhone 15pro - however it will not play any music. Taking back to best buy today for return. have completed all trouble shooting - reboot iPhone multiple Times - bluetooth shows connected - this product will not play any music!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeR,
We regret to hear that you had Bluetooth issues with the speaker. This isn't normally the case with the XB100 speaker. We hope you tried the speaker with multiple sources. Initializing the speaker may also help resolve issues with the unit.
Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
In case you still have the speaker, allow us to further assist you and turn your experience around. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars ordered may 26 was suppose to be next day delivery today is 11 June still waiting on it
No, I would not recommend this to a friendNo sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive and the sound is too low for a Sony speaker got a better one for 1/2 the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hulk, we sincerely apologize to hear that you're experiencing an issue with the sound level on your SRS-XB100 speaker. We understand your frustration and we're truly sorry that you're not completely satisfied with your purchase.
To help you troubleshoot the low sound issue, we recommend checking the following:
- Try playing audio from a different source or app to see if the issue persists. Occasionally, the original audio file or streaming service itself might have a lower recording volume.
- Try disconnecting and reconnecting the speaker to your device.
- Reset the speaker to its factory default settings. For detailed instructions, please visit the following link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html
For further recommendations, feel free to explore the following link:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html
If you've tried these steps and are still experiencing low sound, please do not hesitate to contact our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
- Cons mentioned:Volume
Low sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker was louder in store. Was not loud at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrienT, We're sorry to hear that the volume output level of the Sony SRSXB100 did not live up to your expectations. To resolve the low volume issue and to ensure optimal listening experience, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html#
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a little better sound. I have a BOSE speaker and like that much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KarenS, We're sorry to hear that the sound quality of this speaker did not live up to your expectations. This is usually not the case with our SRSXB100. Please allow us to help and turn this to a better experience. You may find this link helpful for low volume and sound quality issues.
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Connectivity, Portability, Sound quality
Quality portable speaker with great sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has hit an exceptional balance with the XB100. As an owner of two of its older siblings (XB10 & XB13), I can say this is the most balanced sound of the three. The XB10 was base heavy for its size but got a bit muddy at higher volumes; The XB100 can dish out strong (but not as strong) base and stays clearer at higher volumes with the base pumped up (although it gets a bit muddy at the very top volume like most speakers of this size. The XB13 had a crisper overall sound quality than the XB 100, but handles base the least well of the three, and is slightly exceeded in sound quality and detail by the XB100; In short, the XB100 will give you the best qualities of both of its predecessors, and pack the best sound possible for a speaker this size. i found the XB100 to be very responsive to a virtual EQ, and some songs that I've listened to for years sound like a remastered version hearing it on this speaker. Bluetooth connection was intuitive and extremely easy, as with most Sony products, and the on-speaker controls were easy to use as well. It comes with a strap that works great for carrying or positioning the unit. Its water and dust ratings are high enough to use this speaker in a variety of outdoor settings, and it can be paired with other like speakers if a larger sound is desired. This is a SMALL portable speaker, so everything I've written is in the context of what is possible with a speaker this size. While it would be hard to find a similarly sized speaker with this sound quality, it will not perform miracles, like trying to use for large gatherings or filling a large outdoor space with robust sound. Overall, a nice portable speaker for personal use, with full, detailed, quality sound reproduction. Highly recommend for those in need of a smaller device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedOmen, Awesome! Thank you so much for taking your time and leaving an honest review of the SRSXB100! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl
Get a Bose.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money!!! Sound not crisp and clean. Sony really did a terrible job with this one. Not clean and clear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Kelly,
We are very sorry to hear about the experience that you have had with the XB100. We value your feedback as we take in consideration the comments from customers for future reference. Thanks for choosing Sony, have a nice day.
-DiegoV
Not good sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i bought in store sound loud , I when home , and you can not hear to much, maybe is good for smallllllll room
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DafneM,
We are sorry to hear that the sound of your Sony portable Bluetooth speaker is not loud enough for your room. Please make sure to turn up the volume of the speaker and the connected device. You can also pair the speaker and the Bluetooth device again. If the connected device has an equalizer function, set it to off. Move the speaker away from a device such as a microwave oven and a wireless LAN access point. that may affect the sound quality of the speaker. Bring the Bluetooth device closer to the speaker. If there is any obstacle between the speaker and the Bluetooth device, move it out of the way. The sound will also depend on the size of your room and environment.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Cons mentioned:Volume
Sony speaker- very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded awesome in the store but sounds horrible. My google home is louder than this speaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalL,
Thank you for the review and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. The sound quality will depend in the source that you're playing. Also, the sound becomes low while in use in the following cases like when the built-in battery is running low and the charge indicator flashes slowly or when the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor. We recommend to turn off the speaker and charge the built-in battery sufficiently.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Cons mentioned:Volume
Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low …………………………….volume………………………………………………………..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tybabby23, We are sorry to hear that you are experiencing issues with your SRSXB100.
The sound may become low in the following cases.
When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
When the ambient temperature of the speaker is high.
If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Size, Sound qualityCons mentioned:Volume
Great orange color and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this speaker for the size and color. The sound is great but I did expect a little more sound to come blasting out because of all of the reviews I’ve read. My expectations were a little too high I guess but my family says it sounds great. It does the job that I need it for and I do enjoy it but again I expected a lot more boom. The color is explosive in person and it is great looking. Overall I do recommend this speaker for the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joaquin49, we're glad you love the size. color and sound quality of our product. We understand your feedback regarding the sound level of your Sony unit. Turn up the volume of the speaker and the connected device. Depending on the connected BLUETOOTH device, volume adjustment on the Bluetooth device may not change the volume level of the speaker (i.e. the(power) indicator does not flash). Please check this link for more information:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony. ~Earl
All looks, little sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based off the Sony product name, I thought I was buying a high quality speaker. Sadly, the sound quality was extremely disappointing. Wish I could return it for a better product. I strongly discourage buying this inferior product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Teacher, We regret to hear that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have, Allow us to help and turn your experience around.
For sound related concerns, please try the following steps here: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Bad buy for me.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month later I can hardly here anything coming from this speaker. Bad buy for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emory,
Thank you for reaching out. We’re sorry to hear that you're experiencing issues with your Sony speaker. This is not the experience we want for our customers.
To help resolve the issue, please follow these steps:
Restart the speaker. Turn off the speaker, wait for a few seconds, and then turn it back on.
Disconnect the Bluetooth connection and then pair the devices again.
Perform a factory reset on your SRS-XB100. To do this, turn on the speaker and press and hold the volume (-) button and the Bluetooth button simultaneously for more than 5 seconds until the speaker turns off. https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html
You might find this link helpful. It contains more information: https://www.sony.com/electronics/support/articles/00080926?utm_source=glean
Your unit comes with a 1-year warranty.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model number:
Issue:
Telephone number:
Thanks for choosing Sony.
-Stephanie
- Pros mentioned:Portability, Sound qualityCons mentioned:Volume
Study little speaker with rich sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XB100 packs a lot of sound in a little package. The speaker is small enough to be carried around in a bag and not add a lot of weight. The speaker feels very sturdy and feels as if it will hold up under repeated use. The sound is very good, but not very loud. This would be expected from something this small. The strap attached makes it easy to carry by hand or to attach to a backpack. It is a wide strap that does not cut into you hand. The XB is in the extra bass line of speakers and this is readily notable. The bass sound is Rick and the mid tones are clear and sharp. Overall it is a great speaker for listening close to it. If you are more tha. 10 feet away it begins to be hard to hear. Overall, I like the speaker for personal listening and for carrying. However, the next bigger size would probably be better for large rooms or noisy environments. The price point for this device is very crowded. However, I believe this speaker is worth the little extra is costs than the off brand speakers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robbie, Awesome! We are so glad to hear that you are happy with your purchase! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl
Stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker was working fine for the first 2 months then stopped working. It will not hold a charge. Of course it’s passed the return date. Would not recommend purchasing this product.
No, I would not recommend this to a friend- Pros mentioned:Connectivity, Sound quality
Good little speaker
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth speakers are a dime a dozen these days, it's difficult to make one that truly stands out, particularly since they can be had so cheaply. I will admit I had high hopes for this one and it mostly delivered. To start, it's packaged in a small unassuming box with two small pieces of literature and the speaker itself shrouded in a cloth bag, which is a nice touch. Upon powering it up and putting it in pairing mode, I opened the bluetooth settings on my Galaxy S21 Ultra and was actually greeted with a message from the speaker asking to be paired, rather than having to select the device and connect it myself. I found this to be a rather nice experience when setting up the device. It left very little to be confusing about and it just 'worked'. Once connected I loaded up Amazon music and listened to a few different songs. The speaker is small so you cant really expect room-filling music, but with that being said it does get quite loud, and the open slots on the bottom are for the down-firing mini-subwoofer to move some air, which is definitely cool as it shows there was some thought put into the design. Where it falls just a TINY bit short (no pun intended) is the balance of the mids and highs. When playing Angels Fall by Breaking Benjamin, I found the higher notes to get a little muddy when played with a lot of lows and mids. However, when highs are played a little more exclusively, like some of the higher vocal tones in Bohemian Rhapsody, I found the experience to be far more pleasant. All in all it is a good little speaker, if not incredible, but if you're in the market there are a number of things done correctly here, including the setup experience and that downfiring subwoofer. Worth your consideration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beradon, Awesome! We are so glad to hear that you are happy with your purchase! Get out and explore with the XB100 by your side. This portable speaker is built for life on the go, and is durable and long-lasting enough to keep up with you wherever you go. Plus, it comes with a multiway strap that you can use to carry or attach. Thank you for choosing Sony! -Carl
Speaker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like it and not enough bass so i returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyP, we're sorry to hear that you had returned your Sony unit. Unfortunately, the XB100 doesn't have a built-in equalizer or custom equalizer from Music center app to adjust the bass and treble sound. If your priority is bass, please consider checking our Sony devices that have access to Music center app:
https://www.sony.com/electronics/support/articles/MC000028#cat_2
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Small Sony Speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small a speaker if you really want a loud one to go places with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elissa,
We regret to hear if you find the volume not as loud as you would have liked and it hasn't performed to your standards. Allow us to help you and turn your experience around. You can adjust the volume of your source device or the app that you are using to improve the overall volume. We do have good information and guidelines below to get the most out of the volume and ensure optimal performance with the speaker
• When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the –/+ (volume) buttons on the speaker.
• The sound may become low in the following cases. This is not a malfunction.
- When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
- When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
- When the ambient temperature of the speaker is high.
• If the sound becomes low while in use, follow the procedure from the link below.
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946305.html
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
poor sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lousy sound, sounded like it had a blown speaker at times when at low volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD,
We regret to hear that you are not satisfied with the speaker. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure to charge built-in battery sufficiently.
The sound quality may vary depending on the source content. The surrounding area of the speaker and your device also affects Bluetooth connection as well as the sound quality. Move the speaker away from a device such as a microwave oven and a wireless LAN access point that may affect the sound quality of the speaker. Bring the Bluetooth device closer to the speaker. If there is any obstacle between the speaker and the Bluetooth device, move it out of the way.
In some cases, you might find that the speaker's sound may not be as loud as desired for outdoor use, especially in noisy or wide-open areas. For optimal sound quality and performance, we recommend using the speaker primarily for indoor purposes, where environmental factors are more likely controlled, and you can fully enjoy its audio capabilities.
If still not resolved, initialize the speaker to factory settings:
-While the speaker is turned on, press and hold the – (volume) button and the (BLUETOOTH) button until the speaker turns off (5 seconds or more). The speaker is initialized. Settings such as volume, etc., are restored to the default settings, and all pairing information is deleted.
Note: The speaker cannot be initialized while the power is off.
Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
-Ralph