Customer Ratings & Reviews

Hello Saquana,
Great! It's nice to know that you are pleased with the sound quality and performance of your XB100 speaker. Thank you for choosing Sony and enjoy! - Marco

Hi Ale3js,

Thank you for your feedback on the SRS-XB100 portable speaker. We're glad to hear that you enjoyed the sound quality. However, we're sorry to learn about the charging issue you experienced after three days of use.

To address this problem, we recommend visiting the link below:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb100/articles/00228349?cpint=spt-wsp_triage_00228345_charge

If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi AuferOAL,
Thank you so much for the 5-star rating! We're happy to hear your enjoyable experience with the amazing features and sound quality of your new compact speaker. With our SRSXB100, you will enjoy powerful, clear sound, with a deep bass, with Sound Diffusion Processor that expands sound far and wide. It is waterproof and dustproof (IP67 rated) and its battery can last up to 16 hours with indicator. It has microphone w/ echo cancelling technology and crystal-clear hands-free calling. Thanks for choosing Sony! - Kris

Hi DanC, Awesome! We're thrilled to hear that you are enjoying your new speaker. Get ready for powerful and clear sound from a compact body. The XB100 speaker is everything you need for life on the move. It’s durable, has plenty of battery and is perfect for listening at home or when out with friends. It’s the perfect all-rounder for however you like to listen. Thank you for choosing Sony. Erin

Thanks for commenting, MikeD! We are very happy to hear that you're having an enjoyable experience with your XB100. Thanks for the perfect star review and for choosing Sony! - Romeo

Hi JaimeB, Thanks for the 5-star rating! We're glad to hear that you like the sound quality and compact size of the speaker. The XB100 speaker is everything you need for life on the move. It’s durable, has plenty of battery and is perfect for listening at home or when out with friends. It’s the perfect all-rounder for however you like to listen. Thank you for choosing Sony! -Craig

Hi AngelinaW, Amazing! We're glad that you are enjoying your new speaker. Get ready for powerful and clear sound from a compact body. The XB100 speaker is everything you need for life on the move. It’s durable, has plenty of battery and is perfect for listening at home or when out with friends. It’s the perfect all-rounder for however you like to listen. Thank you for choosing Sony. Erin

Hi RudyT, Great! We're glad that you're enjoying your XB100 speaker. We appreciate your feedback and thank you for choosing Sony. Erin

Hi AirFryer, We're glad you like your new speaker. Enjoy and thanks for choosing Sony! -Craig

Hi RonaldS, We're pleased to hear that you are enjoying the audio quality of this speaker. Thanks for your feedback and for choosing Sony. Erin

Hi PatriciaS, We are thrilled to hear that you love your compact and powerful Sony Bluetooth speaker. Thank you for your purchase. Enjoy your music! Vincent

Hi DonnaT Awesome! We're glad that you like the sound quality of your speaker. Get ready for powerful and clear sound from a compact body. The XB100 speaker is everything you need for life on the move. It’s durable, has plenty of battery and is perfect for listening at home or when out with friends. It’s the perfect all-rounder for however you like to listen. Thank you for choosing Sony. Erin

Hi Cheonghye, Thanks for sharing your experience with the Sony XB100 Portable speaker. We're sorry if your are having trouble pairing with your laptop. The SRSXB100 speaker is designed to pair with a computer. Make sure that the speaker is in pairing mode. In the event that the speaker is paired with a BLUETOOTH device for the first time after purchase or in the event after the speaker is initialized (the speaker has no pairing information), the speaker automatically enters pairing mode when it is turned on. To pair the speaker with a second or subsequent BLUETOOTH device (when the speaker has pairing information of other BLUETOOTH devices), press the (BLUETOOTH) button of the speaker. You will hear the voice guidance (Pairing) from the speaker and the (BLUETOOTH) indicator starts double flashing (pairing mode). Select [SRS-XB100] from the Bluetooth settings on your laptop.

For more information, please refer to this link:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946318.html


Hope this helps! Thanks and regards, -Craig

Hi Liznasam75, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features. Get ready for powerful and clear sound from a compact body. The XB100 speaker is everything you need for life on the move. It's durable, has plenty of battery and is perfect for listening at home or when out with friends. It's the perfect all-rounder for however you like to listen. Thank you for your purchase and for choosing Sony! -Jess

Hi Jordan, perfect! We are truly happy to learn about your satisfaction with the amazing sound quality of your XB100. Thank you very much for the perfect star review, and for choosing the best brand, Sony! - Romeo

Hi Siofra,

Thanks for commenting! We are very happy to know that it perfectly suits your needs and expectations. We greatly appreciate your input with the Sony | Music Center app. When a new version of the software is released, you can update your speaker’s pre-installed software by using the Sony | Music Center app. By updating the software, new features will be added enabling you to experience more convenient and stable use. For more details, please visit the following Help Guide link:
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000951520.html?search=music%20center

Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So, we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi BigJack,
Thank you for an awesome feedback! We're delighted to hear your enjoyable experience with the incredible sound quality of your XB100 speaker. We are looking forward to your next purchase. Thank you for choosing Sony! - Kris

Hi LuisC, Thank you for your feedback. We are sorry to hear that the SRSXB100 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

Hi KurtL, Awesome! We are so glad to hear that you are happy with your new SRSXB100! Get out and explore with the XB100 by your side. This portable speaker is built for life on the go, and is durable and long-lasting enough to keep up with you wherever you go. Plus, it comes with a multiway strap that you can use to carry or attach. Thank you for choosing Sony! -Carl

Hi KatherinedianeL,

Awesome! We're glad to hear that you like the compact design and easy to use function of the speaker. The XB100 speaker is everything you need for life on the move. It’s durable, has plenty of battery and is perfect for listening at home or when out with friends. It’s the perfect all-rounder for however you like to listen. Thank you for choosing Sony!

-David