Customer Ratings & Reviews

Awesome! We are glad to hear that you are happy with your new speaker Usersony13! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi LorC,

We regret to hear that you are not satisfied with the speaker. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction:

-When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

-When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

-When the ambient temperature of the speaker is high.

Please also note that the sound performance may vary depending on the specific environment, including factors such as wind, background noise, and open spaces, which may affect the perceived loudness.

In some cases, you might find that the speaker's sound may not be as loud as desired for outdoor use, especially in noisy or wide-open areas. For optimal sound quality and performance, we recommend using the speaker primarily for indoor purposes, where environmental factors are more likely controlled, and you can fully enjoy its audio capabilities.

You have the option to use the Stereo Pair function by connecting 2 SRS-XB100 speakers so you can enjoy a more powerful sound. For more information, please refer to this link:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000948043.html

Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

-Ralph

Hi Tommy, awesome! We're glad you like the sound quality of our product. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony. ~Earl

Hi SaquitaF, Awesome! We are glad to hear that you are happy with your new SRSXB100! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi Monica,

Awesome! We're glad to hear that you're enjoying your speaker. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony!

-David

Hi ChrisQ, Awesome! We are glad to hear that you are happy with your new SRSXB100! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi TerronT, Awesome! We are glad to hear that you are happy with the sound quality of your new SRSXB100! Get out and explore with the XB100 by your side. This portable speaker is built for life on the go, and is durable and long-lasting enough to keep up with you wherever you go. Plus, it comes with a multiway strap that you can use to carry or attach. Thank you for choosing Sony! -Carl

Hi, RonjS,

Thanks for the review. We appreciate the feedback as Sony strives to deliver the best quality products, and your comments really help us. We will make sure to take in consideration your concerns for future reference.

Thanks for considering Sony Products. Have a nice day.
-DiegoV

Hi TxEinstein,

Thanks for sharing your review and experience with the XB100. It's unfortunate that you are having those issues with the speaker. Restarting and initializing the speaker may help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946307.html
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi JCrew,

Thank you for the 5-star rating and sharing your experience so far with your XB100. We apologize, the SRS-XB100 is designed for audio devices like music players and smartphones that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones & speakers' connection and not intended for PlayStation 5.

You can connect our XB100 Wireless Bluetooth Speaker to your television (via Bluetooth- the TV must support Bluetooth A2DP (Advanced Audio Distribution Profile)) so you can get the audio from the PlayStation 5.

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi Lisa, We're so glad to hear that! Thank you for the giving the SRSXB100 a perfect rating and for choosing Sony! -Sam

Hi BUFFYwuffy,

We are sorry to hear that you are not impressed with the sound quality of your Sony XB100 compact Bluetooth speakers. This is definitely not the customer experience we want you to have. When listening to music wirelessly with 2 speakers using the Stereo Pair function, we highly recommend placing the speakers away from devices such as a microwave oven, a wireless LAN access point, a TV, radio or tuner, etc., that could affect the Bluetooth connection quality as well as the sound quality. Make sure to turn up the volume of the speakers and the connected device.

We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi user734443,

Thank you for choosing and purchasing our SRSXB100 Compact Bluetooth Speaker. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The sound quality of the speaker will depend in the source that you're playing. Also, the sound may become low in the following cases like if the built-in battery is running low and the charge indicator flashes slowly. In this case, turn off the speaker and charge the built-in battery sufficiently. You may also use the Sony Music Center app to customize and adjust audio settings depending in your preference.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi KRome, We're sorry to hear about the issues you have experienced with the connectivity of your XB100 speaker. This is certainly not the experience we aim to provide our customers. To resolve the Bluetooth connectivity issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000951511.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi user703833,

Thank you for the review and we're sorry to hear the Bluetooth issue with your speaker. Please allow us to help you and turn this into a better experience. To resolve your issue, please factory reset the speaker and try again. Here's the link on how to.

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html

If it does not work, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David