Customer Ratings & Reviews

Hi Rmartini28, Perfect! We're thrilled to hear you're enjoying your new Sony XB100 speaker.
The SRS-XB100 has up to 16 hours of battery life, waterproof and dustproof with an IP67 rating. and comes with a durable exterior and multi-way strap so it’s perfect for life on the go. Whether you’re at home or out and about, the built-in microphone lets you enjoy hands-free calling straight through your speaker. And you can count on better, clearer calls with Echo Cancelling, which allows two people to talk at the same time without cutting off either of them. Thanks for choosing Sony! -Sam

Hi user976258, Thanks for sharing your feedback. We're glad that you like the sound quality of the speaker. To improve the sound level of the speaker, make sure that it has enough battery charge.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi user842596,

Thanks for sharing your review and experience with the XB100. We're glad that you like the sound quality of the speaker. Your feedback about the battery life is greatly appreciated. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. Thank you for choosing Sony!

-Ralph

That's awesome, user514151! We're glad you are enjoying your new Sony TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi user889969,

Awesome! Thank you for the purchase and we're glad to hear that you like your new Sony TV. Thank you for choosing Sony and your continued support is greatly appreciated.

-David

Hi Motown, Great! We're so glad to hear that you like the very compact design, powerful sound, AUX port, and that it comes in great colors. The SRS-XB100 has up to 16 hours of battery life, waterproof and dustproof with an IP67 rating. and comes with a durable exterior and multi-way strap so it’s perfect for life on the go. Whether you’re at home or out and about, the built-in microphone lets you enjoy hands-free calling straight through your speaker. And you can count on better, clearer calls with Echo Cancelling, which allows two people to talk at the same time without cutting off either of them. Thanks for choosing Sony! -Sam

Awesome! We are glad to hear that you are happy with your new speaker Usersony13! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi AaronB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. The SRS-XB100 and the SRS-XG300 are both excellent speakers, but unfortunately, they do not support syncing with each other. The SRS-XB100 is designed for individual use and does not have the capability to pair with other speaker models for synchronized playback. This is why you were unable to sync it with your SRS-XG300. However, it's great to hear that you found a good use for the SRS-XB100 on your golf cart, as it is indeed a good option for portable and affordable sound.

Additional information: The SRS-XB100 has the Stereo Pair function. By connecting 2 speakers via a BLUETOOTH connection, you can enjoy more powerful sound. One speaker plays the sound on the left channel (left side), while the other speaker plays the sound on the right channel (right side) for stereo playback between the speakers. To use the Stereo Pair function, 2 SRS-XB100 speakers are required. Please check this link for more details:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000948043.html?search=stereo%20pair

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony. ~Earl

Hi Tommy, awesome! We're glad you like the sound quality of our product. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony. ~Earl

Hi Victor, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume level of your Sony unit. Please follow this link to isolate the low sound level:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946304.html?search=low%20sound

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi SaquitaF, Awesome! We are glad to hear that you are happy with your new SRSXB100! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi Monica,

Awesome! We're glad to hear that you're enjoying your speaker. Enjoy big sound with the super-compact SRS-XB100 wireless speaker, offering powerful, clear sound, an updated IP67 waterproof and dustproof design and up to 16 hours of battery life. Small enough to fit in a bag or cupholder, the XB100 also features a versatile strap to take with you wherever you go. Thank you for choosing Sony!

-David

Hi LorC,

We regret to hear that you are not satisfied with the speaker. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction:

-When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.

-When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.

-When the ambient temperature of the speaker is high.

Please also note that the sound performance may vary depending on the specific environment, including factors such as wind, background noise, and open spaces, which may affect the perceived loudness.

In some cases, you might find that the speaker's sound may not be as loud as desired for outdoor use, especially in noisy or wide-open areas. For optimal sound quality and performance, we recommend using the speaker primarily for indoor purposes, where environmental factors are more likely controlled, and you can fully enjoy its audio capabilities.

You have the option to use the Stereo Pair function by connecting 2 SRS-XB100 speakers so you can enjoy a more powerful sound. For more information, please refer to this link:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000948043.html

Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

-Ralph

Hi ChrisQ, Awesome! We are glad to hear that you are happy with your new SRSXB100! Music is the soundtrack to our lives, and we want you to be able to enjoy your tunes wherever you are. So we’ve packed powerful, clear sound into a portable body. If you love good music and listening with friends, the XB100 is your perfect partner. Thank you for choosing Sony! -Carl

Hi MelanieA,
Thank you for taking the time to share your feedback about the SRS-XB100 speaker. We’re glad to hear that you find it convenient for travel! However, we regret to hear that the sound quality was not to your liking in terms of volume. Your insights are invaluable in helping us improve our products. We encourage you to explore our range of speakers designed for different preferences and environments.
We value your input and appreciate your support!

Thanks for choosing Sony.
Best regards,
Stephanie

Hi TerronT, Awesome! We are glad to hear that you are happy with the sound quality of your new SRSXB100! Get out and explore with the XB100 by your side. This portable speaker is built for life on the go, and is durable and long-lasting enough to keep up with you wherever you go. Plus, it comes with a multiway strap that you can use to carry or attach. Thank you for choosing Sony! -Carl

Hi TxEinstein,

Thanks for sharing your review and experience with the XB100. It's unfortunate that you are having those issues with the speaker. Restarting and initializing the speaker may help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946307.html
https://helpguide.sony.net/speaker/7856/v1/en/contents/TP1000946308.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi, RonjS,

Thanks for the review. We appreciate the feedback as Sony strives to deliver the best quality products, and your comments really help us. We will make sure to take in consideration your concerns for future reference.

Thanks for considering Sony Products. Have a nice day.
-DiegoV

Hi JCrew,

Thank you for the 5-star rating and sharing your experience so far with your XB100. We apologize, the SRS-XB100 is designed for audio devices like music players and smartphones that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones & speakers' connection and not intended for PlayStation 5.

You can connect our XB100 Wireless Bluetooth Speaker to your television (via Bluetooth- the TV must support Bluetooth A2DP (Advanced Audio Distribution Profile)) so you can get the audio from the PlayStation 5.

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi Lisa, We're so glad to hear that! Thank you for the giving the SRSXB100 a perfect rating and for choosing Sony! -Sam