Customer Ratings & Reviews

Frequently has problems connecting to Bluetooth devices. Has had trouble changing on May occasions.

First one died only after a couple of months. Second one has also been problematic connecting to phone.

Picked one up while it was on sale. The bass is very weak. I had to return it after trying for few days.

I bought 2 of these speakers and less than 2 years later I have to buy some thing else. They were acting strange since I bought them however I just kept them. But now they just stop playing music sporadically. It’ll work then it will just stop playing. It freezes and I can’t even turn them off. Very dissatisfied with this product.

Presentation The packing is small and avoids unnecessary waste. The unit is diminutive and feels solid in the hand, with great balance, form and fit. The controlling buttons along the top of the speaker are solid in action and everything you would need to take control is present. The SRS-XB20 has a nice grippy feel to it and addition of the internal lighting (with controls) is a nice bonus. Sony doesn’t provide a charging adapter, just a short cable – so be forewarned. Initial Setup The problems start with the SongPal App after the initial setup. This app does assist you in managing the establishment of a wireless link between your phone and the speaker. That part anyone can usually do without the assistance of a third party app. This app does give you control over the lighting and the bass enhancement as well but as far as music playback is concerned – this is where it fails. No universal codec set is implemented to facilitate playback directly from the app. What a complete cost cutting measure … and complete oversight in my mind. Performance Putting aside the atrocious SongPal app, this speaker sounds amazing – with and without the extra bass enabled. For such a small device, the sound field dispersion is surprisingly good for such a tiny footprint. I can only image that the model 30 and model 40 are even better performers. The built in lighting is total eye candy and I disable it. I own the black version and the lighting looks like an afterthought. Perhaps is appears more appealing on the various fun colored alternates. Price vs. performance is average at best … for this model. Too many players in this retail space with equal or better offerings … in styles many will find more attractive and with more complimentary features to their liking. Summary Great sound reproduction for its size. Quality feel and look to the build. Extra Bass is solid and not boomy. Rated battery life of 12 hours only achievable with Extra Bass off and at low playback volumes.. The SongPal app is crippled and feels unfinished with inadequate built in codec support. I recommend that you go to Best Buy and try one out, with your own phone or tablet. Sound Quality is an area that is too subjective as a subject matter to rely solely on reviews posted by others online. If you like that ‘Sony Style’ and the sound truly grabs you … buy one.

I was sitting out on my back porch listening to Spotify with this one speaker and managed to disturb a lady two houses down who came out and said she could hear it in her bedroom. Either the Acoustics of my neighborhood of that good or this speaker can boom and I think it's the latter. The two facts about this speaker that stick it me the most is that he has to bigger brothers (two bigger models) and you can get another one just like him and Link them together period count on me buying more of this.

This is my first wireless speaker and I couldn't had picked a better one! Set up was easy and pairing with an iPhone was quick. I did however download and used the recommended app. The Song pal app controls some of the features of this wireless speaker. You can control the volume, extra bass (which I liked), power button and the illumination which gives it a little extra visual flare. I do plan on buying another one and it looks like I can add more speakers with this system. Sound quality well like the paper said, it wouldn't be a SONY if it didn't include high quality sound! Overall I give it a buy.

great sound but one side of the speaker cuts out when I use it now

It worked wonderfully at first, but started sounding like static and missed beats shortly after

This speaker is like a toy (no in the good way) sounds is not the greatests, the loudest or finest.

It's ok for what it is but seemed overpriced. I have better speakers at lower prices.

It stopped working two months later. It just kept shutting off and not holding a charge. Just found it collecting dust in my closet July 3, 2021. 4-5 years later. You guys should exchange my item for something functional.

I didn’t like it Sony needs to work on getter better sound

Not sure why others are complaining about volume on this. Very loud for its size and really good base. No distortions. At $50 you’re getting an amazing deal. The higher models (xb30/40) I’m sure offer louder volume and more base, along with being able to charge your phone or tablet from the speaker as well. Only downside to the xb30/40 is that they don’t charge by usb.

The sound quality of this bluetooth speaker is simply amazing, especially for its size and price. The amount of bass this little speaker can produce with the 'extra bass' feature enabled is also really impressive. Overall, you can't go wrong with this speaker, especially for the price!

It sounded great for an hour then started telling me please charge please charge when it says battery 100% I must have gotten a dud . Returned it would kick voulme down to 50% and wouldn't let you turn it back up unless power cycled. It was frustrating

This speaker appeared to be a great buy for the cost. After 30 days of use the blue tooth feature failed. The music playing would fade in and out! If we wouldn’t have had the elite membership we would be out $ to return it!!

We needed up returning our Bluetooth speaker. The associate thought maybe received a defective one. We ended up purchasing another brand.

Product worked well at first, but internal battery quit. I usually like Sony products; however, this experience was disappointing.

item was returned after 2 weeks. The supposed 12 hour battery life turned out to be less than 6 hours.