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Customer Ratings & Reviews

Model:
SRSXB20/BLUE
SKU:
5744212
Your price for this item is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 3721 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the XB20 Portable Bluetooth Speaker's sound quality, ease of use, and bass. Many also appreciate its compact size, impressive volume, and convenient Bluetooth connectivity. While some find the device a bit heavy, the positive feedback on other features outweighs this concern. The inability to charge while playing music is another minor drawback noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 3,721 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    TOP NOTCH!!BETTER GET IT NOW ON SALE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. For such a small speaker the quality is a 10/10. Everything about this speaker screams quality. This is the type of speaker you put throughout your whole home. You can link up to 10 of them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Sound for the Size

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the XB20. I am planning to use this on the porch when streaming video from my laptop, but it's winter now. Instead I have been using it while my laptop is connected up to the TV. Even tough the speakers on the TV have the same wattage, the XB20 is way better. The sound is much crisper and the base is really good. I have also listened to music from my iPhone and the audio is great on that as well. I haven't experienced any choppiness or lag in the sound, so the Bluetooth connection is really good. Connecting the XB20 to my laptop and iPhone was really easy. I can actually have the laptop and iPhone connected at the same time, the iPhone will take precedence. I would definitely recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sound and portability is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I use it first, the sound is quite tight. After breaking- in for about a week, the sound came to life. Clarity and bass showed up. I tested it with lowest bass song and it performed well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 of these speakers. Both stopped working within a couple months. Returned it for a sonos

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont buy

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i did not like this product it is cheap and dies quick

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of them and neither of them worked for more than 6 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very low sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has very low sound and bluetooth range is very less. Gets disconnected very often

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nani, We regret to hear that it's not performing as expected. Kindly check on these links for troubleshooting steps to help isolate the issue:
      https://www.sony.com/electronics/support/articles/00052169
      https://www.sony.com/electronics/support/articles/00097458
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this speaker replaced a few times. Not impressed with Sony at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept conking out on me. It had to be replaced before the year was up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned back not good audio

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't liked very poor audio.. quality and not worth the money..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goni68, We regret to hear that your device's performance failed to meet your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Baas for the money, no update-firmware suport

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought during thanksgiving 2017 Still rocks , the only downside I don’t receive the firmware update post 2019. Sony must consider regular updates to the existing model while releasing new models they kind of forget to bring updates to the relatively old product & thats where likes of apple boseexcells

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks the base way too pitch in music lacks bass..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yolo, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Pros mentioned:
    Bass, Size, Sound quality

    Rated 5 out of 5 stars

    SOUNDS GREAT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE NOT GOTTEN ONE YET BUT THIS THURSDAY I AM GOING TO. I LISTENED TO THIS IN THE STORE WITH MY I POD HOOKED UP WOW WHAT A GREAT SOUNDING LITTLE SPEAKER, THE BASS BOOST IS AWESOME. LOOKING TO HOOK IT TO MY WORK DESKTOP BECAUSE IT SO SMALL IT WILL NOT TAKE UP SO MUCH SPACE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BIGDOG7593,
      We're really glad to hear that you've got had a good time with this TV! Thank you for choosing Sony!
      >Joffrey sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Packs a lot of power for it's size

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set up in less than a minute and connected right to my Android. Tested with Pandora and it sounded fantastic. I'm not sure what the max distance from source is but I am able to carry it around my entire townhouse (upstairs and downstairs) with the source sitting on my desk in the living room. It never lost signal no matter where I went in the house with it. Being water resistant, I love that I can set it down in the bathroom with me while I take a shower and not have to worry about ruining anything. The "Extra Bass" setting makes a huge difference and really sounds nice and full. Very convenient and I can't wait to take it to the beach this summer or out on the boat. The dancing LED lights on it are pretty cool but I ended up turning them off after the novelty wore off. I'm glad there's an option to shut them off. Definitely recommend this and I'm sure the bigger ones are even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old car audio has problems, this was a cost-effective solution. It does music, navigation, and speakerphone from my smartphone. When the battery is low, it SAYS "please charge." And it sounds good, loud enough to use in a car at highway speeds.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great speaker, Excellent value!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very fine Bluetooth speaker. It feels solid and well made, and the buttons in particular have a very premium quality to them. Pairing with phone, PC or tablet is easy and intuitive. I have not tried some of the advanced pairing features, such as using multiple speakers at once. The sound from the speaker is very good, I would say on a par with the Bose Mini. With the addition of the "Extra Bass" there is an additional punch, that is appropriate for some types of music. Given the advertised price, this device is an excellent value and highly recommended for anyone who would like portable sound. It's even waterproof!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for the kids bathroom. Great price, outstanding sound. Always buy the warranty. 2 yr was only $10

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My radio went out and I have this thing sitting in the dash of my truck. The sound is great, it's louder than the Jam thrill that I had in there. It's pretty durable. I've dropped it a couple times. Great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good speaker but......

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a small speaker the sound is good. But for me it has two negatives. First, no AC power cord. Second, the speaker has to be OFF in order to charge. If the speaker is plugged into USB it will play but not charge. The engineering behind this escapes me. The speaker was returned and replaced with the Sony XB 30.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rider, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Atmospheric sound quality and mesmerizing lights

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These speakers deliver high volume sound with hard bass, smooth mids, and clear treble. The led lights are syncopated and create a mesmerizingly beautiful display. I love these speakers and I think that they’re awesome.

    I would recommend this to a friend