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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 3,216 reviews
  • Rated 3 out of 5 stars

    Average sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average sound quality, and only have one memory for one device. Any time you use a different device to connect to, you have to erase the memory.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price I use in the gym I feel great whit this product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Get a powerbeats instead!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, and got a powerbeats 3 instead. More battery life with better sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mukti, thank you for your message. It is unfortunate the headphones did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was good. The bulk and shape I did not like. Ok for some one that sits I office . Sports not good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Thanks for sharing your thoughts about your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We'll forward this to the right department.
      Regards,
      Vincent sony_US

  • Rated 2 out of 5 stars

    Excellent when they work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because my LG headset kept falling out of my ears during exercise. These definitely stay in place and block out sound. About 7 months after purchase they would not charge. Contacted Sony and since they wouldn't charge after resetting or restoring they replaced them. 3 months with the replacements and I have had to reset them 3 times and do a restore once. They won't charge on my Mac computers. Will be looking for a more reliable headset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paul296, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you -David sony_US

  • Rated 5 out of 5 stars

    Clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headbuds are clear and easy to use.i would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great but when answering a phone and trying to use the microphone it's very bad quality almost the other person never hearing anything you say

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the quality of the product itself. But, the volume at which it performs is lacking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jason, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Only thing i don't like is that it sticks out far from your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Shelly, Thank you for your feedback. Make sure to use the right size of earbuds according to the size of your ears:
      http://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001177541.html. Regards, Vincent sony_US

  • Rated 3 out of 5 stars

    Great when they work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when they work. Stopped taking a charge after a while

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sync with no issues and the music clarity was ok. However, the earphones kept popping out and I had to keep putting it back in while running.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Easy to wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is good but the microphone sucks if you don't need to talk youre fine

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 5 out of 5 stars

    100% best wireless buds for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are incredible. Bass is crazy loud. They are on sale for $39.99 as of Thanksgiving ‘17. I’m telling you, these are legit. I’m a Beats fan and these are better. These are just as good as the Beats X, maybe better. These don’t have crazy extras. No magnets to hold them together around your neck whilst not in use. But there blew me away. I was actually using a pair of Skullcandy wireless buds, the XTs. They were also nice. For $40, you can not find a better wireless bud. You just can’t. Get the warranty, and Best Buy replaces that day if they are in stock. I bought a few as Xmas gifts. Regular price is $79.99. By the time Xmas rolls around, price will jump back up. These are easy to use, bass is thumping, battery a decent and they stay in my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I was expecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think they are over price for what they can do. At the beginning I thought it was ok but I switch phone and it didn't let me synce to my new divide.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Javier, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. You may check this link out for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/41836
      ~Ralph sony_US

  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the items works good and very clear no problem

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good but no charging cable in box. Only used once. Struggling to get a new cable to charge the headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, thank you for you message. Supplied Accessories as follow: 1. Micro-USB cable (approx.50 cm / 19 3/4 in.) / 2. Earbuds and Arc supporters. The micro USB cable allows the headphones to be charged through a computer. For further assistance, send us an email at [email protected]. Include a brief description of the situation, model and serial number of the unit. Oscar. sony_US

  • Rated 1 out of 5 stars

    Earphones not detected by phone or laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was unable to connect to the earphone either through phone or laptop. Probably this might be a defective device. Will exchange the device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have decent sound, don’t stay in ears well especially when working out and sweating

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cheesynuts, Thank you for sharing your honest review of the headphones. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed this headphones although I had to keep replacing the gum in the headphones. They would keep falling

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted wireless headphones for the gym and jogging. I don't like the plugs in the ears but was told these fit well and would not bother me. I was really disappointed, they are stuck in the ear with the strap across the back of your next which is in my hair and constantly pulling the plugs out of my ears. Almost any movement shakes the plugs loose so they keep falling out which is not fun when running or doing exercises. I returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gymrat, It is unfortunate that the headphones had to be returned. Thank you for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. -Vincent sony_US