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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 3,216 reviews
  • Rated 1 out of 5 stars

    Never Paired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is mostly a reflection of Sony's customer support, the headphones were not pairing up so I called customer support and after an hour on the phone with the tech support and trying to turn it off and then on again a few times he concluded that I have a faulty piece and I should return it to Best Buy and get a new one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product was not good for exercise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not get them to sink well with my phone .Took them in to Geek Squad They could not get them to work properly volume would not come up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sally, thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. Regards, ~Erin sony_US

  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic is aweful. People can't hear you on the other end. Bulky but stays on your ear

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 5 out of 5 stars

    After a year, I still use them EVERY DAY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've now had these for over a year, and I use them EVERY DAY - for both exercise and entertainment. Love the extra bass, and it's good for noise canceling. No feeling of weight on the buds, even while running. They have NEVER fallen out - snug and solid! I've jogged at gyms, at home, and skated outside with these things (watch out - you won't hear cyclists coming up behind you!) At night, I hook them up to my TV so I can watch stuff without rousing my roommate. I'm no music connoisseur, but I like these. No buttons have broken or anything, and battery life is awesome. Bluetooth also connects a good distance away (my roommate has a different brand whose signal doesn't reach very far). Wins all around for me!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not all what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality wasn't the best. I was surprised considering I own Sony products. I wouldn't recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BEC2002!

      We are sorry if the sound quality did not meet your expectations. We'll take note of your output and make sure this reaches the proper team for future improvements.

      Regards,

      Erin Sony_US

  • Rated 2 out of 5 stars

    Sucks at comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is good but Bluetooth range is like if you put phone in pocket it does not reach So I just don’t used it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has a great bass line, but not worth purchasing. Fell apart after 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greatheadphones, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Please also provide us more information about the issue. Thanks. ~Ralph sony_US

  • Rated 2 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone doesn't work if u plan to talk on the phone. The sound quality is okay,, too bulky but you get what you pay for

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very uncomfortable to wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was heave and very unbalanced when in the ear. Caused my ears to hurt after awhile of wearing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for a Christmas gift. I couldn't expect her to keep it. It's big and uncomfortable. She put them in it looked painful. I returned 2 weeks later ( 1 week after christmas) they said too bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blue-touthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned several great Sony products, this isn’t one of them. I regret my purchase for the following reasons: - uncomfortable in the ear - hard to put in the ear - sounds tinny - battery takes a long time to charge - charge does not last the 8.5 hrs as advertised - too bulky -

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good if you sweat a lot.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third pair and I highly don't recommend in using these if you work out and sweat a lot. They stopped working in April after I finished a spinning session. It's able to charge but it does not turn on. Had the same thing happen with the last pair I had. Definitely not water proof. Not worth the 80 dollars.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Won't stay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really satisfied because they won't really stay put in my ear and if I start to sweat a little forget about it .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit my in my ears. Hated the chord. Kept falling off my neck.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't meet my requirements it says sport headset but I am not happy with the output of rhis

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn’t sound very good at all, I was extremely surprised and returned after one day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great earbuds for working out

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a good pair of earbuds for working out, then this should be right up your alley. The sound quality is really good for the price of these earbuds, but isn't top tier quality (which was expected). The earbuds come with different sized earpieces. in small, medium, and large. The default medium size fit my ears just fine, but you can change them out depending on how your ear is shaped. Connecting them to devices is pretty simple and I haven't had any issues connecting them to my devices. A voice tells you when they are connected to the device, which makes it easy. The cord that goes around the back of your neck is a good size; not too long or short which allows for good mobility while working out. The earbuds are not noise canceling, but do a good job of drowning out background noise. I can still hear people slightly when I have the volume at the lowest level. There are two buttons on the earbuds; volume up/down and power. The power button also acts as a way to pause your music, which is nice instead of taking them out. I would definitely recommend these if you're looking for a decently priced pair of wireless earbuds. They are great for working out and clean up easily.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficulty staying in my ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept falling off ears, even adjustment were made according to ear size.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Rock, We are sorry to hear that. The earbuds and the arc supporters can be replaced according to the size of your ears. Make sure to check both earbuds and arc supporters to make sure you'll have the right fit. Check out the links below for more details:
      -https://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001177541.html
      -https://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001177887.html

      -Vincent Sony_US

  • Rated 2 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when talking in the phone no one can hear me so I have to put the phone close to my face . Not good

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aZ09, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will forward this to the proper team! ~Erin sony_US

  • Rated 2 out of 5 stars

    Fair product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't good for talking on the phone there is a bad reception

    No, I would not recommend this to a friend