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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,216 reviews
  • Rated 1 out of 5 stars

    Poor compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone can only pair with my iPhone 6. It can't be found by my laptop and my new Android cell phone. However, my Bose soundsport headphone works fine with both of them. I don't think this is a problem with bluetooth edition.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a gift card for $50 and was looking for something to spend it on. I recently started going to the gym again and have been kicking around picking up a pair of Bluetooth earbuds. I happened to find these on sale for $40 and decided to give them a shot. They're comfortable and feel very secure. I'm currently using the default tips and arc supports, though I might try going down a size on the arc supports, as they can be a bit of a challenge to get in and out of my ears. As for sound quality, they sound pretty good and serve their purpose. When I'm working out, I typically listen to rap or heavy metal, so heavy bass is desirable. The bass on these actually surprised me. They get low and loud. I was listening to bass test tracks on YouTube to test the bass response. While the specs list them as playing down to 4 Hz, the accepted range of human hearing is 20 Hz to 20 KHz. I could hear bass down to 15 Hz but the output rolls off noticeably below 30 Hz. Most music doesn't go much lower than that, so it's not a concern. All in all, I'm very happy with this purchase and feel they're well worth the $40 I spent on them. I would definitely recommend these!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great only for listening only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issue that I experience with this device is that no one can hear me on a phone call. this completed defeats the purpose of having this product as a blue tooth. The description is true and its only for listening.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamprincess,

      We are sorry to hear what happened. In this case, you may refer to this link on how to troubleshoot and factory reset your headphones.

      https://docs.sony.com/release//Help_4595529111.pdf (page 105 - Reset)
      https://docs.sony.com/release//Help_4595529111.pdf (page 67 - Connect)

      Regards,
      -David sony_US

  • Rated 1 out of 5 stars

    Awkward to wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even using them because they were very hard to figure out exactly how to wear and then they would not stay in my ears kept falling out. Even my daughter's tech savvy fiance couldn't figure out how to use them

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kyaneris, Our apologies for the inconvenience that this may have caused. Put the headset with L indication to the left and R indication to the right. The L unit of the headset has a tactile dot. You can check the help guide from this link for more details: https://docs.sony.com/release//Help_4595529111.pdf
      Regards, -Jay sony_US

  • Rated 1 out of 5 stars

    Horrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and technology for this product is horrible, $50 down the drain. It doesn't stay connected to your phone and no can hear you on the other side of the phone. Will never buy a Sony product again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine until 1 month passed. Then it was having problems pairing with my phone and eventually completely did not connect at all. Thank God for the protection plan because I upgraded to another brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JTorr, We are sorry to hear that and thanks for bringing this to our attention. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. Thank you for your time. -Vincent sony_US

  • Rated 1 out of 5 stars

    Don't work good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is the reason i do not like them i exchanged them twice and the same problem and i uaed these headset with iPhone 7plus and note 5 and the same results. I would never recommend buying these headset

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren't that great. Always hurt my ear no matter what the volume was on. Constantly lost the ear attachments because they randomly fall off. Worst of all one ear randomly broke so, they're trash now.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. Oscar. sony_US

  • Pros mentioned:
    Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound, good fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use these while working out. Unlike most brands, which are either too small or too large, no matter what size of earplugs I use, these fit just right. There are two separately adjustable parts of the earpiece, the plug that goes in your ear canal and the curved part that fits into the curve of your ear. Because of the good fit, they have reasonably good sound isolation properties, and they don't fall out when sweating or moving around. There is good bass response, which you would expect from the name. The cover over the charging port can be a bit difficult to get open sometimes, but it's probably better that that's too tight than too loose.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    With right fitment comes amazing headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones last week and they have been amazing. Sound quality is really great with extra bass. Used to own the Jaybird X2 and I don’t think I would go back. Once I got the right fitment, they don’t move, bounce out of my ear or hear much of the surrounding when I’m working out. Great headphones with a great price. Will make an update in a months time to keep up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones worked for eight days and then they would not turn on. Now I will have to go to a Best Buy store to exchange them. My nearest store is 100 miles from me. not very happy!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, 63scrapper, We are sorry to hear that. You may try these suggestions and see if the issue will be resolved:
      http://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176154.html
      http://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176174.html.
      -Vincent sony_US

  • Rated 1 out of 5 stars

    Lacks noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no filter for other noise - as the cord moved on my neck or collar, I could hear the scratchy noise of rubbing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarMin, We regret to hear that this headphone failed to meet your expectation. This headphone does not have noise canceling feature. You can check the specification from this link for more details:
      https://docs.sony.com/release//specs/MDRXB50BSB_mksp.pdf
      Regards, -Jay sony_US

  • Rated 1 out of 5 stars

    Battery won’t charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was 5 stars while it lasted for 2 months. The red light Is on when I plug it now, then it goes out after a bit and still uncharged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit charged up just fine, had trouble to link to phone, and once connected I could hear people but they could not hear me. Also very uncomfortable in the ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke the first time my son used them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear piece broke the first time my son used them. Not happy with the quality at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony headphone has the worst sound quality I’ve experienced. Even after trying all earbuds that came with it, the sound is horrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony was a total dissapointment after 2 months it just went to garbage exchanged with jbl and im satisfied with it much better sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for a runner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fell out of my ears twice in a short time. This is not going to work for running. When I returned it I was told lots of people had the same problem.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momo, thank you very much for taking the time in writing us your feedback. We are sorry to hear that you did not have a positive experience with the headphones. We'll inform the team about this and make sure that improvements and changes will be made if required. Thank you for your valuable input. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Busted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted for 2 months. Used them 5 times a week for regular workouts..about 2 hours each workout. Now they dont turn on at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work well at all. I couldn't connect it to my kindle. It could hardly keep up a full hour with myphone aswell.

    No, I would not recommend this to a friend