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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,216 reviews
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth.It's an bad product .Easy to use.Worth of purchasing .try to take it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Gurvinder!

      We regret to hear that this unit failed to meet your expectations. If the issue is sound quality related, plese follow the troubleshooting steps from the link below: https://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176164.html

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:

      Regards,

      Jay Sony_US

  • Rated 1 out of 5 stars

    Did not work for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earpieces were uncomfortable and the sound was not directed correctly to give good bass response.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Searchingforperfect, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this junk this sound bad and not wroth the money at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xtra bass but poor sound overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones with poor sounds are of no use even if i am working out i dont want to listen to bad audio

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    good pair of budget in-ears with low end emphasis

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pros: 1. sound - volume, and tons of it. bass is punchy and relatively tight. if you're a bass-head on a budget, these may fit the bill for you. though there's certainly tons of low end (not overwhelming) it's relatively clean and clear. 2. price - around $60 at the time of this review. good value in this range. 3. battery - good compared to competition at 8.5 hours. 4. fit - tight and secure, good for exercise. 5. moisture resistant cons: 1. sound signature - the sound signature will put some people off. it's not quite as bass heavy as some of the other "extra bass" headphones sony offers, but certainly leans towards the low end. mids are somewhat present, and highs felt all but absent. 2. no case - a protective case would've been nice, as the headphones do feel substantial. i personally wouldn't just want to throw them in my bag. overall: good budget pair of in-ears, especially at this price point, and especially if you prefer emphasis on the low end of the spectrum.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello bd43274! Thank you for sharing your feedback with us, it helps for the betterment of our future units. We will make sure to pass the information regarding the sound quality to the appropriate department for future reference.~Jeannette sony_US

  • Rated 1 out of 5 stars

    Did not stay in my ear well.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These did not work for me as they did not want to stay in my ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Muffled phone calls

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed these are HORRIBLE quality for phone calls.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Fit

    Rated 4 out of 5 stars

    Solid product as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Extra Bass Sports". Bass is solid, deep, and enjoyable IF that's what you enjoy. I purchased the headphones with the mentality that it was a sales pitch. I was wrong by all means. Now, obviously the bass is not adjustable. So keep in mind some music/ songs that shouldn't have so much bass will sound heavier and weird. Besides that, the headphones secure well to my ear. Mic is attached to the right bud and not separately so they feel evenly proportioned (weight wise). When they're resting on your shoulders and they don't begin to drag one way or the other as easily. Only complaint is that most people complained of me sounding too distant when i was speaking in a normal tone of voice. I would have to speak louder than normal or detach my right bud and hold it near my mouth. Overall great product for the price and what i use it for which is solely for working out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only good for listening to music, mic doesn't work well spend more get something else

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chewy, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Rated 1 out of 5 stars

    Its horrible can hear my calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy another brand same style just so i could hear my calls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 4 months! Poor quality and a waste of money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeeDee, we regret that the headphone did not live up to your expectation. Please be assured we take this very seriously and continuously strive to improve our products. In relation to the issue you have experienced, kindly email us at [email protected] for further assistance. Regards, Erin Sony_US

  • Rated 1 out of 5 stars

    Great camera for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did you ask me to say this is a great camera for a beginner?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dislike design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fell out of my ears often. I changed the sizes, but it didn't fit properly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Inocente, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Not a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds didn’t stay in my ear Horrible I’m going for a refund

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linda, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. -Erin sony_US

  • Rated 1 out of 5 stars

    Sony wireless buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned twice now. WILL NOT CHARGE. very disappointed in this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep falling to my ears. Change buds and keep dong the same

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cutebug, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rated 1 out of 5 stars

    It lasted about 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side died after about 6 months. Only 90 day warranty

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThunderPC, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron Sony_US

  • Rated 1 out of 5 stars

    Not good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not good for gym . The sound is vibrating so I have to return

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lalkiss, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Didn't work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't work for me. Sound quality was not good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaneKnow, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these immediately. They are not user friendly!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards. ^Ron sony_US