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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3216 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers highly value the XB50BS Extra Bass Sports Wireless In-Ear Headphones for their exceptional sound quality, long battery life, comfortable fit, and powerful bass. They are also considered to be a great value for the price. While some customers find the design to be bulky and the volume to be lacking, the overall positive feedback suggests that these headphones are a popular choice for those looking for a high-quality wireless listening experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 3,216 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Wow! Bass!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is Bass, too much of it which I didn't know could happen. If the bass was dialed back about 60 percent so something else could come through I would have kept them. The fit great and it was nice not having the junk built into the cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rbsbs, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to use the bose earphones but it kept breaking and I was looking for a new quality earphone. The bass is strong and audio quality is good. Price is good and there is warranty included. satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nycmusic, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones and no noise and very light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Could be better

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound good but the way they fit in the ear is bad. Very uncomfortable and always fall out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    good sound, poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their sound is good but they are poorly built. Buttons started falling off after a month of (daily) use: I've lost the volume +/- button. The power button also fell off and after looking for this little piece in my apartment's carpet floor, I had to super-glue it to the headphones. Disappointed because Sony is great and always exceeds my expectations.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best Bang for the Buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bass, Great Sound, and IPX5 rating makes these great for working out.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Ok if dont mind HISSING noise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first ever bluetooth wireless earphone, I always prefer wired head/earphones (even now) simply because no need to bother about charging. I decided to get XB50BS as it was on sale for less than 50 bucks, seemed like a good deal to try out wireless. The bass is good (on this size), vocal is clear too... Sound wise is alright. The huge drawback is the constant hissing noise when paired with my phone and play music/video/game. I thought it could be the earphone problem, so I went for an exchange. However, it still have that hissing noise constantly and that is annoying for me. It could be an intrinsic characteristic of a wireless earphone, like whenever it got connected, there will be electrical interference. Anyway I will still keep it as a backup earphone, just felt it's a pain to return/exchange or what so ever. I tempted to give a one or two stars rating, but no matter what I am still a Sony lover, and hence a 3 stars rating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Power button

    Rated 2 out of 5 stars

    These are good at being bluetooth.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing these are good at is being bluetooth. The sound is ok. They constantly come out of my ears. If I take out out for even a few seconds to talk to someone, they fall down my shirt. A shirt clip would have gone a long way with these. The power button has begun falling out. It is tiny and if I hadn't lost in a place where I could look for it, it would be gone forever and these would be rendered useless. I was going to buy these when they were $99 and I thought i got lucky when they dropped down to $59 and I now see within a month or so they are at $39. These are worth about $10 so wait until the price goes down again before making the same mistake I did in buying them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thedonnn, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for your feedback. ~Erin sony_US

  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Great for me, not for everyone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the bass-iest in ear headphones I've ever had. Probably not for people who don't tolerate a lot of bass. Personally, I enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality sound/Medium confirt

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these 3 months ago. So fat they are good. Sound quality is excellent. However, I do not like the shape and how they fit in your ear. They look odd outside but sound is great. I like then overall.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ananymous, we regret that the headphone failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward this to a relevant team as we are always looking to make Sony better. Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    It’s a superb product if you take care of it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay guys.. I think all of the necessary details has been posted in here. The main problem is just the button. I came up with a solution but it will still come down to your personal preference if you want this or not. So I bought this product two days ago and I feel like the buttons are really easy to fall off at anytime by just pushing them. So what I did is.. I took a black electrical tape and cut it into small strips to cover the buttons of the right headphone. Even with tape on top, the buttons still work in perfect condition. I still haven’t tried to run with this product but I tried working out and the tape is still very intact keeping the buttons safe. It all depends to you if you want your headphones with tape on it. But I can tell you that they’re really not visible because they are at the bottom part and you can just choose the black color tape so it blends right in with the earphone.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Secretly the best bass on Bluetooth.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfy, the bass rocks out. The battery is decent. I love these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beats wired headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses headphones are good on my book. The whole idea of not having to untangle Wired headphones is A+

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 2 out of 5 stars

    Decent sound quality, very poor microphone volume

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bass and not good at high. Decent sound quality for price, comfort on ears, better noise cancellation, but very poor microphone volume. I am able to hear decent quality of sound on phone calls, but other end unable to hear my voice or very low volume, even though when i speak loudly. I have to exchange couple of times due to same problem. I recommended this to my friend, he also faces the same problem. Unfortunately its a manufacturing problem, same problem exists on all 3 headphones. Planning to return the product, felt bad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great fit and sound, poor mic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones went on sale for $40 so I gave them a try. They have a nice design and were easy to set up. The fit was great for me. I used the medium size plugs and had no trouble with them slipping out while running. They also sounded really good. Good bass. Where these headphones fail is the mic. People could not hear me on the phone. I plan to use these for calls so this was a deal breaker and I returned them. The headphone controls were intuitive and worked well; however, using an iPhone it is unable to activate Siri. I returned them and bought the Plantronics BackBeat FIT 305 headphones and am very satisfied with the them. The fit is good, sound is not as good as the SONY, mic an controls work great.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneReviewer, We are sorry to hear this issue with your headphones. We apologize for the inconvenience that this may have caused you. To isolate and fix this issue, you may refer to page 87/114 and check the guidelines for making a call from this link: https://docs.sony.com/release//Help_4595529111.pdf
      Regards, -Jay sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    they are constantly falling. Not good for runners

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited with my new headphones. I read the reviews before getting them. And they were all good. The headphones have an excellent sound and quality, the main and only problem with them is that when I run, they are constantly falling, so I have to be fixing them every 2 seconds. I cant excersice with some headphones, that do not stay in the ear. So bad for sony. I have been trying to find the perfect heaphones for running, but I couldnt. First I had the JBL, they were so perfect, but they suddenly stop working one day, those ones were always in place, and not falling.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yesmin, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Average Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll keep it simple. Build quality is good. The standard ear buds fit perfectly and snug. Bass is great and accurate down to the very low frequencies(a good thing). Mids and highs are subpar in my opinion. I tried to use Poweramp app on my phone to adjust the EQ and that helped a little but again the mids and highs are muffled. The sound is full of good bass but not warm meaning the mid range is muted/muffled. The highs are cloudy also. I will be returning these. Thanks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Sound quality not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these based on the good reviews; but I have to say the sound quality was horrible. I used them primarily for running. It sounds like your music is playing out of a tin can. Then the cord hits your jacket and you can hear every sound. I thought the overall design of the buds was bulky; despite the different sizes of ear buds to change out I always felt like they were going to pop out of my ears when I was running. I'd say the only true positive to these buds was the 8 hour battery life. I ended up returning them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sidney, We regret to hear that your device's performance failed to meet your needs and was returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid earbuds for the price, excellent sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Extra Base series is really great....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this line of headphones supper sound quality for the price. I purchases the earbuds and over the ears type in several differ types including wired and wireless. Great product....!

    I would recommend this to a friend